Programme Coordinator

Job responsibilities

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https://kentsurreysussexahsnltd.teamtailor.com/jobs/4638121-programme-coordinator-patient-safety-collaborative-team

THE SUBSTANTIVE JOB DESCRIPTION FOR THE ROLE IS ATTACHED IN THE SUPPORTING DOCUMENTS SECTION **

The specific area of responsibility for the role (at appointment and/or as appropriate for individual role holders) are outlined below. Please note that any specific area of responsibility is subject to change, according to future programme delivery requirements.

• Support the PSL (Patient Safety Lead) with the smooth running of the PSC team including PSC team agenda, meetings, minutes and preparation
• Support the PSL with national obligations as required including activities aligned to any workstream that KSS Patient Safety Improvement Programmes (PSIP) are specifically rolling out nationally
• To have input into reporting requirements including the quarterly formal metric reports liaising with the PSL & PMO lead (eg Verto)
• To have responsibility for pulling together regular PSC bulletins/ newsletter & distributing to stakeholders
• Horizon-scan and report to wider team on any external news and/or communications related to Patient Safety and our workstreams
• Actively engage with other PSCs Co-ordinators both internally and, the SE3 group of Oxford and Wessex
• Horizon-scan and report on developments within PSIP being run across the wider PSC / HIN Network
• To support the Associate Director and Programme Managers and understand expectations / priorities of each workstream
• Work with the workstream lead to plan and prepare for collaborative events including generating a slidedeck, speaker biographies and other requirements
• Be responsible for completing and analysing feedback following collaborative events
• To maintain distribution lists for all PSC workstreams
• Work with Communications on the PSC website and keep up to date with social media
• Support the Associate Director and Programme Managers in ensuring that HIKSS PSC material and learning are shared on the relevant pages of the NHS Futures platform.

Experience

Essential

• Experience of servicing meetings with agenda formation and minute-taking
• Experience of providing high-level administrative support, project management and event management
• Competent in using analytical and database software, including extensive knowledge of MS Office, applications for managing, analysing and presenting information and other relevant social media platforms.
• Experience of using content management systems and social media for business
• Experience of conducting evidence-based research e.g. literature reviews, primary and secondary research, market evaluations, horizon scanning
• Experience of communicating with a wide range of professionals
• Experience of writing targeted messages and information for different audiences, for both printed and digital communication
• Experience in prioritising workload for the programme manager to ensure priorities are flagged up.

Desirable

• Experience or proven interest to quality, innovation and technology.

Skills & Abilities

Essential

• Excellent written and verbal communication skills, with the confidence to communicate effectively with people at all levels within the organisation and externally, including high-level clinical staff i.e. able to produce targeted messages for different audiences
• Able to make sensible judgements involving facts/situations which may require analysis and interpretations
• Able to present and make understandable complex information and analysis to non-technical staff in a user-friendly way
• Can demonstrate skills in planning and organising a wide range of activities as well as prioritising diaries and schedules
• Able to deal with constantly changing workload, prioritise effectively and meet deadlines
• Interested in disruptive technologies and able to learn and adapt to new innovations
• Able to use own initiative within sphere of responsibility
• Able to use own judgement and logic to resolve issues
• Able to be flexible and adaptable and cope with frequent and unpredictable interruptions
• Able to work within a team environment and display initiative
• Able to work independently with limited supervision
• Able to demonstrate tact and diplomacy

Other requirements

Essential

• Demonstrates flexibility within working patterns and prepared to work flexible hours if required
• Acts in such a manner as to maintain and always protect patient and staff confidentiality
• Ability to work at sites across Kent, Surrey and Sussex when required for particular meetings and events
• Able to drive between meetings

Qualifications

Essential

• Degree-level qualification or equivalent work-related experience
• Evidence of continuous development; shows strong self-development ethos and learning from a range of interests

Desirable

• Degree-level qualification ideally in a science or health-related subject
• PRINCE2 Foundation level qualification