Job summary
An opportunity has become available for a self motivated individual to work as part of the Domestic Team.
Previous Applicants Need not Apply
POSTS & HOURS:
Domestic and Housekeeping Senior Supervisor(Community)
Based at: Barberry Centre
Hours: 37.5h
Salary: £25,898.45 - 28,416.50
PREVIOUS APPLICANTS NEED NOT APPLY
APPLICANTS MUST HAVE A FULL DRIVING LICENCE AND BE ABLE TO WORK ACROSS DIFFERENT SITES
At SSL we rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals from all walks of life regardless of race, gender, marital status, national origin, religion, sexual orientation, disability or age.
Disclosure
All roles will be subject to a successful disclosure at an enhanced level from the Disclosure and Barring Service (DBS), satisfactory reference check, qualifications' check, occupational health check and mandatory training prior to commencement of employment.
Main duties of the job
To be responsible in the provision of and maintenance of a comprehensive Domestic and Housekeeping service in accordance with the specification for domestic services and to deputise for the Domestic Services Manager in his/her absence.
Manage staff effectively and ensure efficient working practices and standards are in place, ensuring adherence to standard operating procedures and assisting with development of.
Support the Domestic and Housekeeping Manager to effectively manage the staff to ensure national cleaning standards and local targets are met and exceeded.
About us
At SSL, we work in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT), to deliver facilities management, transport and other support services to over 50 sites across the West Midlands. Our team keeps expanding and since our establishment, in 2012, we have grown rapidly though the acquisition of new sites and services.At SSL we take pride in our focus to support and contribute to the Trust's aim which is to help people get better and challenge the stigma associated with mental illness. We are committed to continuous development of our practices and people and the provision of a fair and friendly work environment for everyone.
Sustainability - All staff are expected to support SSL in meeting our 'Green' objectives, being responsible and considerate with regards to all 'resources' used and acting to minimise waste (e.g., products purchased, miles travelled, or power used). SSL is mandated to meet national carbon net zero targets and is being performance managed towards that achievement. Every member of staff wishing to work for SSL is expected to contribute to a greener and more sustainable organisation.
For more information visit:www.ssl-delivermore.com
To check all our vacancies visit: https://bit.ly/ssljobspage
Job description
Job responsibilities
Principle Duties and Responsibilities
Supervisory/Management.
- Responsible for the day-to-day co-ordination and monitoring of the domestic and housekeeping service provided, identifying changes in service provision with the Domestic and Housekeeping Manager. To assist in first line negotiations regarding variations to contract.
- Responsible for the maintenance of data records necessary for the provision of accurate statistical returns/reports e.g. sickness, annual leaves, vacancies etc.
- Responsible for the delivery of staff annual development reviews that identifies their training needs and service delivery.
- Responsible for carrying out regular management supervision with staff on a bi-monthly basis.
- Responsibility to ensure that all staff attend meetings, training or refresher courses to ensure full compliancy of the Trust Statutory Mandatory Training Programme.
- Responsible for ensuring an effective communication channel is maintained between the Domestic and Housekeeping Manager, Supervisors and Domestic and Housekeeping Teams.
- Responsible for organising and undertaking staff induction/local orientation and on the job training as required and ensuring that Trust and local Policies/Procedures are adhered to.
- Responsible for updating work schedules. To deploy and develop staff to maintain the service laid down in the specification.
- To deal with frequent interruptions due to unexpected occurrences. Due to staff shortage and crisis on the ward area.
- Responsible for carrying out quality monitoring audits utilising the FM First electronic auditing system and reviewing quality control systems with supervisors and completion of documentation in conjunction with the management, on a monthly basis.
- Responsible for initial counselling of staff and reporting to line manager any matters that may require disciplinary action, ensuring accurate documentation is completed, recorded and filed for future reference. Liaising with the Facilities Administration Team to ensure follow up letters are processed.
- Responsible for maintaining staff attendance/sickness records, monitoring attendance and initiating follow up action on excess levels of absence, ensuring documentation is completed and filed for future reference.
- Overall responsibility for carrying out First Stage Sickness Absence reviews, liaising with the Domestic and Housekeeping Manager to update them of the current situation and ensuring all documentation is completed and up to date and filed for reference.
- In conjunction with the Recruiting Manager, participating in recruitment of new staff, interviewing and engaging staff in accordance with Trust policies on Equal Opportunities, Sex Discrimination and Racial Discrimination, including the checking of necessary documentation where necessary.
Operational
- Responsible for dealing with all complaints quickly and efficiently ensuring all relevant documentation is completed. Bringing to the attention of the Domestic and
- Housekeeping Manager any matters of a more serious nature that may affect the smooth running of the department.
- Responsible for reporting any changes which may impact on services eg: Change of Occupancy or usage.
- Overall responsibility to ensure all Contractors visiting site are accompanied at all times whilst on the premises.
- Responsible for monitoring the use of cleaning materials and equipment and ensuring that accurate stock control records are maintained, including requisitioning and distribution responsibilities.
- Responsible for testing new methods and equipment, purchasing and installation in conjunction with the Manager.
- Overall responsibility for ordering, controlling and issuing of cleaning materials/equipment to domestic staff, and to monitor and maintain accurate stock levels and records.
- Overall responsibility for ensuring that all cleaning materials are correctly stored/marked and are easily identifiable in accordance with COSHH regulations.
- Responsible for ensuring all new staff have completed the British Institute of cleaning science certificate training and assessment.
- Responsible in conjunction with the Domestic and Housekeeping Manager in the monitoring of all contracts, ensuring that work is carried out by contractors to the required specification and liaising with contractors on site as necessary.
- Frequent exposure to dust and dirt.
- Responsible for providing cover for supervisors annual/sick leave during times of emergency across trust sites.
- Responsible for undertaking any Ad-Hoc duties as required by the Domestic and Housekeeping Manager and Facilities management, commensurate with the grade of the post.
- To be responsible for the authorisation of clocking in and time sheets, ensuring correct hours are recorded onto the electronic clocking in system, and staff attendance and punctual is monitoring accordingly.
- Responsible for dealing with staff welfare problems (i.e: pay discrepancies) in conjunction with salaries and wages.
- all equipment and safety guards/devices are maintained on a regular basis and to a safe standard, and protective clothing is worn.
- Responsible for reporting immediately all faults, defects or dangerous practices which may constitute a hazard to health & safety. Contacting relevant Suppliers and report fault for repairs to be carried out.
- To ensure NO SMOKING notices are observed at all times and staff follow the correct procedures.
- Responsible for ensuring staff are made aware of Infection Control Procedures and carry out relevant trainin
- Financial
- Responsible for the effective utilisation of basic budgets and how monies are spent on consumables etc, ensuring that resources are used in an efficient and effective way.
- Responsible for the completion of weekly/monthly electronic employee e-rostering and forwarding to payroll as required.
- Responsible for dealing with welfare and pay problems in conjunction with salaries and wages staff.
- To be responsible for the authorisation of clocking in and time sheets, ensuring correct hours are recorded onto the electronic clocking in system, and staff attendance and punctual is monitoring accordingly.
- Responsible for dealing with staff welfare problems (i.e: pay discrepancies) in conjunction with salaries and wages.
Health & Safety
- Responsible for ensuring the Domestic and Housekeeping Staff adhere to safe working practices, including Health and Safety training and hygiene training.
- Responsible for ensuring staff are compliant to carry out Infection Control cleaning Procedures and attend any relevant training as required.
- Responsible for providing department specific training to domestic and housekeeping teams.
- Every member of staff has a responsibility to be aware of and follow at all times, the relevant national and local policy in relation to the safeguarding of children, the safeguarding of vulnerable adults and the control of infection.
- Responsible in conjunction with the Domestic and Housekeeping Manager in ensuring the Rapid Response Team undertake deep cleaning and adherence to annual cleaning programme of all premises on a regular basis.
- To be responsible, and in conjunction with other Supervisory Staff, for the Health and Safety of Staff under their control and be conversant with Hotel Services Policies, Codes of Practice, and COSHH & Fire Regulations.
- Assist with the first review of COSHH Risk Assessments.
Job description
Job responsibilities
Principle Duties and Responsibilities
Supervisory/Management.
- Responsible for the day-to-day co-ordination and monitoring of the domestic and housekeeping service provided, identifying changes in service provision with the Domestic and Housekeeping Manager. To assist in first line negotiations regarding variations to contract.
- Responsible for the maintenance of data records necessary for the provision of accurate statistical returns/reports e.g. sickness, annual leaves, vacancies etc.
- Responsible for the delivery of staff annual development reviews that identifies their training needs and service delivery.
- Responsible for carrying out regular management supervision with staff on a bi-monthly basis.
- Responsibility to ensure that all staff attend meetings, training or refresher courses to ensure full compliancy of the Trust Statutory Mandatory Training Programme.
- Responsible for ensuring an effective communication channel is maintained between the Domestic and Housekeeping Manager, Supervisors and Domestic and Housekeeping Teams.
- Responsible for organising and undertaking staff induction/local orientation and on the job training as required and ensuring that Trust and local Policies/Procedures are adhered to.
- Responsible for updating work schedules. To deploy and develop staff to maintain the service laid down in the specification.
- To deal with frequent interruptions due to unexpected occurrences. Due to staff shortage and crisis on the ward area.
- Responsible for carrying out quality monitoring audits utilising the FM First electronic auditing system and reviewing quality control systems with supervisors and completion of documentation in conjunction with the management, on a monthly basis.
- Responsible for initial counselling of staff and reporting to line manager any matters that may require disciplinary action, ensuring accurate documentation is completed, recorded and filed for future reference. Liaising with the Facilities Administration Team to ensure follow up letters are processed.
- Responsible for maintaining staff attendance/sickness records, monitoring attendance and initiating follow up action on excess levels of absence, ensuring documentation is completed and filed for future reference.
- Overall responsibility for carrying out First Stage Sickness Absence reviews, liaising with the Domestic and Housekeeping Manager to update them of the current situation and ensuring all documentation is completed and up to date and filed for reference.
- In conjunction with the Recruiting Manager, participating in recruitment of new staff, interviewing and engaging staff in accordance with Trust policies on Equal Opportunities, Sex Discrimination and Racial Discrimination, including the checking of necessary documentation where necessary.
Operational
- Responsible for dealing with all complaints quickly and efficiently ensuring all relevant documentation is completed. Bringing to the attention of the Domestic and
- Housekeeping Manager any matters of a more serious nature that may affect the smooth running of the department.
- Responsible for reporting any changes which may impact on services eg: Change of Occupancy or usage.
- Overall responsibility to ensure all Contractors visiting site are accompanied at all times whilst on the premises.
- Responsible for monitoring the use of cleaning materials and equipment and ensuring that accurate stock control records are maintained, including requisitioning and distribution responsibilities.
- Responsible for testing new methods and equipment, purchasing and installation in conjunction with the Manager.
- Overall responsibility for ordering, controlling and issuing of cleaning materials/equipment to domestic staff, and to monitor and maintain accurate stock levels and records.
- Overall responsibility for ensuring that all cleaning materials are correctly stored/marked and are easily identifiable in accordance with COSHH regulations.
- Responsible for ensuring all new staff have completed the British Institute of cleaning science certificate training and assessment.
- Responsible in conjunction with the Domestic and Housekeeping Manager in the monitoring of all contracts, ensuring that work is carried out by contractors to the required specification and liaising with contractors on site as necessary.
- Frequent exposure to dust and dirt.
- Responsible for providing cover for supervisors annual/sick leave during times of emergency across trust sites.
- Responsible for undertaking any Ad-Hoc duties as required by the Domestic and Housekeeping Manager and Facilities management, commensurate with the grade of the post.
- To be responsible for the authorisation of clocking in and time sheets, ensuring correct hours are recorded onto the electronic clocking in system, and staff attendance and punctual is monitoring accordingly.
- Responsible for dealing with staff welfare problems (i.e: pay discrepancies) in conjunction with salaries and wages.
- all equipment and safety guards/devices are maintained on a regular basis and to a safe standard, and protective clothing is worn.
- Responsible for reporting immediately all faults, defects or dangerous practices which may constitute a hazard to health & safety. Contacting relevant Suppliers and report fault for repairs to be carried out.
- To ensure NO SMOKING notices are observed at all times and staff follow the correct procedures.
- Responsible for ensuring staff are made aware of Infection Control Procedures and carry out relevant trainin
- Financial
- Responsible for the effective utilisation of basic budgets and how monies are spent on consumables etc, ensuring that resources are used in an efficient and effective way.
- Responsible for the completion of weekly/monthly electronic employee e-rostering and forwarding to payroll as required.
- Responsible for dealing with welfare and pay problems in conjunction with salaries and wages staff.
- To be responsible for the authorisation of clocking in and time sheets, ensuring correct hours are recorded onto the electronic clocking in system, and staff attendance and punctual is monitoring accordingly.
- Responsible for dealing with staff welfare problems (i.e: pay discrepancies) in conjunction with salaries and wages.
Health & Safety
- Responsible for ensuring the Domestic and Housekeeping Staff adhere to safe working practices, including Health and Safety training and hygiene training.
- Responsible for ensuring staff are compliant to carry out Infection Control cleaning Procedures and attend any relevant training as required.
- Responsible for providing department specific training to domestic and housekeeping teams.
- Every member of staff has a responsibility to be aware of and follow at all times, the relevant national and local policy in relation to the safeguarding of children, the safeguarding of vulnerable adults and the control of infection.
- Responsible in conjunction with the Domestic and Housekeeping Manager in ensuring the Rapid Response Team undertake deep cleaning and adherence to annual cleaning programme of all premises on a regular basis.
- To be responsible, and in conjunction with other Supervisory Staff, for the Health and Safety of Staff under their control and be conversant with Hotel Services Policies, Codes of Practice, and COSHH & Fire Regulations.
- Assist with the first review of COSHH Risk Assessments.
Person Specification
Qualifications & Experience
Essential
- City & Guilds 7648 and/or Level 2 equivalent qualification
- BICSc COPC Certificate
- Level 2 Food Hygenie Certificate, NVQ3 Management qualification or equivalent
- Level 2 Numeracy and Literacy
- or Previous relevant experience in a Supervisory role and willingness to undertake relevant training and qualifications within 12 months
Desirable
- BICSc Trainer qualification
- BICSc Assessor qualification
Knowledge and Skills
Essential
- Previous knowledge of Domestic Services and cleaning standards
- Knowledge of Quality Monitoring
- Knowledge of Health & Safety COSHH regulations
- Previous experience of Microsoft packages
- Sound knowledge of Infection prevention and control
- Ability to present information well in writing an verbally
Desirable
- Previous experience working in NHS/Care environment
Driving Experience
Essential
Desirable
Person Specification
Qualifications & Experience
Essential
- City & Guilds 7648 and/or Level 2 equivalent qualification
- BICSc COPC Certificate
- Level 2 Food Hygenie Certificate, NVQ3 Management qualification or equivalent
- Level 2 Numeracy and Literacy
- or Previous relevant experience in a Supervisory role and willingness to undertake relevant training and qualifications within 12 months
Desirable
- BICSc Trainer qualification
- BICSc Assessor qualification
Knowledge and Skills
Essential
- Previous knowledge of Domestic Services and cleaning standards
- Knowledge of Quality Monitoring
- Knowledge of Health & Safety COSHH regulations
- Previous experience of Microsoft packages
- Sound knowledge of Infection prevention and control
- Ability to present information well in writing an verbally
Desirable
- Previous experience working in NHS/Care environment
Driving Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
