Job responsibilities
WHO ARE WE
- We are Circle Health Group.
- We are the number one independent provider of hospital services in this country, with more than 50 hospitals, 6000 specialists and 2 million patient visits each year.
- We offer high quality, safe, accessible and affordable healthcare.
- We want to be the most innovative and patient focused healthcare organisation.
WHO ARE YOU
- You make sure that standards of patient care are consistently applied and maintained.
- You maintain and enhance customer service and satisfaction.
- You promote and safeguard the wellbeing and interests of all patients, employees and visitors.
WHAT DO YOU DO
Clinical Leadership and Patient Care:
- Lead the nursing team to deliver evidence-based, compassionate care that meets the individual needs of patients and supports the health of the wider community.
- Act as a visible clinical leader and role model, working at least one clinical shift per week and providing expert advice and support to staff.
- Ensure that nursing staff consistently identify, plan, implement, and evaluate individualised patient care in line with professional standards and local policies.
- Support the safe and effective delivery of care by promoting best practice, safeguarding standards, and multidisciplinary working.
Operational Management and Service Delivery:
- Oversee day-to-day running of clinical services to ensure safe staffing, appropriate skill mix, and efficient patient flow.
- Manage staff rotas, annual leave, and study leave to maintain effective coverage, ensuring compliance with labour management targets and nursing KPIs.
- Support the delivery of strategic and operational plans in collaboration with the senior leadership team.
- Lead on the implementation of service developments and business improvement initiatives to enhance performance and patient experience.
Governance, Safety, and Compliance:
- Ensure compliance with all statutory and regulatory requirements (e.g. CQC, HIS, HIW), professional standards (NMC), and Circle Health Group policies.
- Act as the lead for clinical safety, ensuring systems are in place for incident reporting, investigation, RCA, and learning from complaints or adverse events.
- Attend and contribute to Clinical Governance meetings, audits, and quality assurance programmes, ensuring clinical pathways are safe, effective, and continuously improved.
- Champion infection prevention and control, health and safety, safeguarding, and data protection throughout clinical areas.
Financial and Resource Management:
- Monitor and manage departmental budgets, ensuring cost-effective use of resources and achievement of financial targets.
- Maximise workforce efficiency through effective deployment of staff, use of bank/agency workers, and proactive labour planning.
- Complete weekly utilisation spreadsheets and support preparation of business reviews and budget plans.
- Participate in the development of business cases and service proposals in line with strategic priorities.
People Management and Staff Development:
- Provide direct line management to nursing teams, including performance management, recruitment, absence management, and appraisals.
- Support the induction, preceptorship, and development of all new and existing staff, ensuring mandatory training and clinical competencies are up to date.
- Promote a culture of continuous learning and development, creating an environment conducive to staff engagement, mentorship, and progression.
- Deliver and facilitate in-house clinical teaching and support staff in identifying their own learning needs in line with personal development reviews.
Stakeholder Engagement and Customer Service:
- Ensure strong, collaborative relationships with consultants, RMOs, patients, and families, acting as a key point of contact for escalated concerns.
- Support a culture of customer service throughout nursing services, using patient feedback, satisfaction scores, and complaint trends to drive improvements.
- Represent nursing services within multidisciplinary and business planning meetings, supporting communication across departments and external partners.
Strategic Development and Continuous Improvement:
- Contribute to the development of strategic direction and service frameworks for nursing across the hospital and wider Circle Health Group.
- Support innovation in clinical practice, ensuring services are evidence-based, patient-focused, and aligned with best practice guidelines.
- Promote the involvement of patients and carers in service evaluation and improvement.
- Lead initiatives that foster a culture of honesty, quality, and safety, underpinned by collaboration and professional accountability.
WHAT DO YOU HAVE
Essential:
- Registered Nurse (Adult) with valid NMC registration.
- Proven leadership experience in a senior nursing or clinical management role.
- Strong understanding of clinical governance, patient safety, and health policy frameworks.
- Demonstrated ability to lead teams, manage performance, and coordinate services in a dynamic clinical setting.
- Excellent interpersonal, communication, and problem-solving skills.
- Sound knowledge of financial planning, budget management, and resource optimisation.
- Ability to analyse data, respond to risks, and support service transformation.
Desirable:
- Leadership or management qualification (e.g. ILM, MBA, PGCert).
- Experience in private healthcare, acute hospitals, or multispecialty settings.
- Working knowledge of electronic rostering systems and clinical documentation platforms.
- Experience in business development, clinical audits, and peer review participation.
WHAT SORT OF PERSON ARE YOU
- You are a great communicator with different people at different levels.
- You are an excellent judge and decision maker.
- You are a highly effective problem solver.
- You are proactive and driven to succeed.
- You are punctual, committed and reliable.
- You are flexible and adaptable.
- You are committed to lifelong learning.
WHAT ELSE
- This is intended as an outline of the general areas of activity. This is not exhaustive and may change due to future changes and developments.
- You have to maintain your knowledge and conduct your duties responsibly with the guidance of the Health & Safety at Work Act.
- You treat all patient information as confidential and would only breach confidence if you felt that a patient or member of staff was at risk of harm.
Health & Safety / Confidentiality
You must maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for staff, visitors and contractors
In the course of their duties employees will have access to confidential material about patients, members of staff and Circle Health Group. On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority. Failure to observe these rules will be regarded as serious misconduct, which could result in disciplinary action being taken including dismissal.
This job description is intended as an outline of the general areas of activity. This job description is not an exhaustive document and may be subject to alteration in the light of future changes and developments.
Opportunities with Circle Health Group
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work stylesand more.
Were passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.