Crisis Service Manager

Job description

Job responsibilities

Duties specific to this role:

Work as an integral part of the TOG Mind management team to manage the delivery of services in the Adult Therapeutic Services directorate.

Responsible for line management of the Listening Space & Safe Haven teams to ensure they are supported to achieve their objectives and receive regular supervision.

Ensure services in the Adult Therapeutic Services directorate operate safely with the required levels of trained staff across the services opening hours.

Support good clinical practice and carry out risk assessments to ensure the safety of staff, volunteers, and people accessing services, and identify areas for improvement.

Work with the directorate Senior Managers and Director to develop and grow the services within the directorate.

Develop effective relationships with relevant stakeholders to deliver services.

Support the implementation of services in the directorate, ensuring they are set-up to achieve service outcomes.

Co-ordination of training opportunities for direct reports.

General duties:

Manage the delivery, monitoring and evaluation of a range of complex activities or programmes in your department.

Ensure service and project outcomes are achieved.

Work in partnership with a wide range of partners, stakeholders, and communities to codesign and deliver services.

Support the organisation to devise and develop improvements in your area of expertise.

Support the development and monitoring of department budgets and operational plans.

Deputise for the Senior Manager when required.

Carry out any other reasonable tasks relevant to the role.

Working pattern:

This post requires the successful candidate to work flexibly across the service hours within their portfolio. The successful candidate must be able to work between the hours of 4pm-10pm 2-3 times per week.

The Safe Haven, Royal Oldham Hospital is a partnership of Pennine Care, Tameside, Oldham & Glossop Mind, and Early Help (Positive Steps).

This service runs from Monday - Friday / 5pm - 8am.

Referrals can be made from Oldham A&E / Liaison Mental Health Team, Community Mental Health Team, or the Oldham Home Treatment Team.

The Safe Haven team are there to provide a therapeutic, multi-disciplinary approach to crisis intervention. Our wellbeing workers support clients in de-escalating emotionally from the distress they are experiencing, planning for their safety going forward, supporting onward referrals into wider TOG Mind and partner services and building a resilience toolkit to manage their own wellbeing.

As with The Listening Space, TOG Mind works in partnership with Positive Steps, co-ordinating appointments out in the community, enabling clients to access support pertaining to issues such as benefits entitlement, housing, education & employment opportunities, families support etc.

Pennine Care staff work with us side-by-side in assessing a persons needs, risk & suitability for the service dependant on a persons presentation.

As service manager, you will be responsible for:

The line management and supervision of the Safe Haven staff team

Maintaining, improving & broadening partnership relationships

Ensuring the space has ample therapeutic resources

Providing advice and support in relation to risk & safeguarding

Data collection & oversight

Collation and submission of reports for all VCFSE partners

Case management & auditing

The Listening Space is an open-access drop-in for anyone experiencing mental health distress. As a model, it is a part of the wider GM crisis-alternatives funded by GM ICB, with the intention of providing a non-clinical setting for people to receive support where they may have previously attended A&E.

The service provides a safe, supportive environment for people who feel they need immediate support in difficult times.

People present with a range of difficulties, from relationship breakdowns and social stressors to long-standing mental health issues they just need some extra support with. A space simply to have their voice heard and receive support and validation can make a powerful difference.

TOG Mind works in partnership with Positive Steps Oldham to deliver joint appointments from the space on Wednesdays, enabling clients to access both mental health and practical support pertaining to issues such as benefits entitlement, housing, education & employment opportunities, families support etc.

As service manager, you will be responsible for:

The line management and supervision of the Listening Space staff team

Marketing and promotion of the service across the borough

Maintaining, improving & broadening partnership relationships

Ensuring the space has ample therapeutic resources

Providing advice & making decisions pertaining to safeguarding & risk management

Data collection & oversight

Collation and submission of reports for all VCFSE partners

Case management and auditing

Person Specification

Knowledge

Essential

• A knowledge of emotional wellbeing and mental health issues.
• A knowledge of approaches to support people to achieve better mental health.
• A knowledge of mental health or emotional wellbeing services or other relevant services

Experience

Essential

• Experience of providing management support or supervision. (E)
• Experience of delivering projects to ensure they are provided safely and meet the service outcomes. (E)
• Experience of working in partnership with a range of stakeholders to deliver services. (E)

Qualifications

Essential

• Willingness to undertake training and qualifications relevant to role. (E)
• Level 5 or above qualification in relevant subject i.e. Psychology, Social Care, Health Care etc.

Skills

Essential

• Excellent verbal and written communication.
• Respond to change and uncertainty positively.
• Organisation and planning.
• Solution focussed.
• Team working and collaboration with others.
• Persuading and advocating.
• Negotiation and influencing.
• Conflict management.
• Coaching and effective knowledge sharing.
• Contract management and monitoring.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tameside Oldham and Glossop Mind

Address

19-25

Union Street

Oldham

OL1 1HA

Employer's website

https://www.togmind.org/ (Opens in a new tab)