Job summary
Do you have a passion for improving services, supporting
teams, and ensuring patients receive the best possible experience? Were
looking for a Service Administrator to join our team.
Main duties of the job
The Service Administrator provides support in the development and delivery of service improvement initiatives across private and NHS healthcare environments. The role acts as a conduit between clinical teams, administration, management, and patients, ensuring that systems, processes, and Standard Operating Procedures (SOPs) are consistent, efficient, and aligned with regulatory requirements (e.g., CQC, NHS standards).
The post holder will contribute to the continuous improvement of patient experience, services, safety, and operational efficiency through accurate data management, process mapping, and supporting the implementation of improvement projects.
About us
LADMS are a professional team aimed at providing the best and most effective care for patient services, contracted by various support services within the NHS. We pride our self on delivering a high standard of administrative and medical patient centered services within the Lincolnshire region.
Job description
Job responsibilities
Main Responsibilities
1. Communication & Conduit Role
- Act as a communication link between clinical teams, support services, and management.
- Escalate staff and patient feedback appropriately and ensure resolution is tracked.
- Share updates on policy and SOP changes in a clear and accessible way.
- Support staff engagement in service improvement initiatives, ensuring their input informs decision-making.
2. SOPs, Procedures & Compliance
- Assist in drafting, reviewing, and maintaining SOPs, ensuring they are accurate, up to date, and accessible.
- Work with managers to ensure staff compliance with agreed policies and procedures.
- Support internal audits to ensure alignment with CQC, NHS, and private healthcare quality standards.
- Highlight risks or non-compliance in processes and escalate to senior staff.
3. Systems & Process Improvement
- Contribute to the review of clinical and non-clinical workflows to streamline operations and improve patient flow.
- Support the rollout and monitoring of digital systems (patient record systems, audit tools, reporting dashboards).
- Assist with process mapping and documenting procedures for improvement projects.
- Identify inefficiencies and provide suggestions for improvements.
4. Data, Reporting & Administration
- Collect, input, and analyse service performance data (e.g., patient feedback, incidents, turnaround times).
- Support the preparation of reports, dashboards, and presentations for management meetings.
- Maintain accurate and secure records in line with data protection and information governance standards.
- Provide administrative support to improvement projects (minutes, agendas, scheduling).
5. Patient Experience & Quality
- Support patient feedback collection via surveys, focus groups, and online platforms.
- Contribute to improvement initiatives that enhance patient safety, comfort, and service quality.
- Work with teams to ensure patients experience consistent, high-quality care across NHS and private pathways.
- Conduit: Builds trust and communication channels between staff, management, and patients.
- Procedural focus: Ensures procedures and SOPs are accurate, compliant, and user-friendly.
- Systems awareness: Able to learn and support digital healthcare systems and reporting tools.
- Improvement mindset: Suggests practical ideas and supports change.
- Customer/patient focus: Prioritises patient experience and service quality.
Key Competencies
- Conduit: Builds trust and communication channels between staff, management, and patients.
- Procedural focus: Ensures procedures and SOPs are accurate, compliant, and user-friendly.
- Systems awareness: Able to learn and support digital healthcare systems and reporting tools.
- Improvement mindset: Suggests practical ideas and supports change.
- Customer/patient focus: Prioritises patient experience and service quality.
- Adaptability: Flexible to support across both private and NHS service lines.
Job description
Job responsibilities
Main Responsibilities
1. Communication & Conduit Role
- Act as a communication link between clinical teams, support services, and management.
- Escalate staff and patient feedback appropriately and ensure resolution is tracked.
- Share updates on policy and SOP changes in a clear and accessible way.
- Support staff engagement in service improvement initiatives, ensuring their input informs decision-making.
2. SOPs, Procedures & Compliance
- Assist in drafting, reviewing, and maintaining SOPs, ensuring they are accurate, up to date, and accessible.
- Work with managers to ensure staff compliance with agreed policies and procedures.
- Support internal audits to ensure alignment with CQC, NHS, and private healthcare quality standards.
- Highlight risks or non-compliance in processes and escalate to senior staff.
3. Systems & Process Improvement
- Contribute to the review of clinical and non-clinical workflows to streamline operations and improve patient flow.
- Support the rollout and monitoring of digital systems (patient record systems, audit tools, reporting dashboards).
- Assist with process mapping and documenting procedures for improvement projects.
- Identify inefficiencies and provide suggestions for improvements.
4. Data, Reporting & Administration
- Collect, input, and analyse service performance data (e.g., patient feedback, incidents, turnaround times).
- Support the preparation of reports, dashboards, and presentations for management meetings.
- Maintain accurate and secure records in line with data protection and information governance standards.
- Provide administrative support to improvement projects (minutes, agendas, scheduling).
5. Patient Experience & Quality
- Support patient feedback collection via surveys, focus groups, and online platforms.
- Contribute to improvement initiatives that enhance patient safety, comfort, and service quality.
- Work with teams to ensure patients experience consistent, high-quality care across NHS and private pathways.
- Conduit: Builds trust and communication channels between staff, management, and patients.
- Procedural focus: Ensures procedures and SOPs are accurate, compliant, and user-friendly.
- Systems awareness: Able to learn and support digital healthcare systems and reporting tools.
- Improvement mindset: Suggests practical ideas and supports change.
- Customer/patient focus: Prioritises patient experience and service quality.
Key Competencies
- Conduit: Builds trust and communication channels between staff, management, and patients.
- Procedural focus: Ensures procedures and SOPs are accurate, compliant, and user-friendly.
- Systems awareness: Able to learn and support digital healthcare systems and reporting tools.
- Improvement mindset: Suggests practical ideas and supports change.
- Customer/patient focus: Prioritises patient experience and service quality.
- Adaptability: Flexible to support across both private and NHS service lines.
Person Specification
Personal Specification
Essential
- Previous administrative or service support experience, ideally in healthcare.
- Good IT literacy, confident with MS Office and digital systems.
- Strong written and verbal communication skills.
- Able to manage competing priorities and meet deadlines.
- Team player with strong interpersonal skills.
- Understanding of confidentiality, GDPR, and information governance.
Desirable
- Experience in private healthcare, customer service, or a regulated sector.
- Familiarity with SOP writing and document control.
- Knowledge of CQC/NHS quality standards and frameworks.
- Experience supporting audits, quality reviews, or service improvement initiatives.
Person Specification
Personal Specification
Essential
- Previous administrative or service support experience, ideally in healthcare.
- Good IT literacy, confident with MS Office and digital systems.
- Strong written and verbal communication skills.
- Able to manage competing priorities and meet deadlines.
- Team player with strong interpersonal skills.
- Understanding of confidentiality, GDPR, and information governance.
Desirable
- Experience in private healthcare, customer service, or a regulated sector.
- Familiarity with SOP writing and document control.
- Knowledge of CQC/NHS quality standards and frameworks.
- Experience supporting audits, quality reviews, or service improvement initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire And District Medical Services (LADMS)
Address
Office 7
Fairfield Enterprise Centre
Fairfield Industrial Estate
Louth, Lincolnshire
LN11 0LS
Employer's website
http://www.ladms.co.uk/ (Opens in a new tab)
