Role 1 Medical Ltd

Area Administration Officer

This job is now closed

Job summary

The role of the area administration officer is a fundamental role in ensuring the company is able to deliver its contractual requirements by ensuring we have the right resources available to our customers.

This role requires exceptional communication, information and technology skills and knowledge using a range of programmes to support (but not limited to) rota planning, checking timesheets, managing annual leave, absences and dispatching mobile resources.

Main duties of the job

To supporting an area operations team to facilitate the time management of personnel and the maximising of ambulance resources by building staff rotas. Working as part of a team with both health care professionals and administrative staff utilising excellent communication and IT skills. This role will include rostering staff, communicating shifts requiring cover, checking timesheets, managing staff leave requests/sickness and using the online dispatch system to allocate jobs to our mobile resources. The role will include but is not limited to human resources, bookings, accounts, and training administration.

About us

Role 1 Medical Ltd is a CQC registered independent ambulance service rated GOOD. Role 1 Medical provides frontline emergency, urgent and routine ambulance support to NHS services such as ambulance services, hospitals and clinical commissioning groups. As well as NHS support the company also delivers these services to private clients, event medical cover and education.

Our Vision

Role 1 Medical Ltd will grow to lead the independent ambulance sector demonstrating excellence in all that it does. Through professionalism, dedication, integrity and respect Role 1 Medical Ltd will regenerate trust in the independent ambulance sector.

All of this will be driven by the desire to provide the best patient centred care in partnership with other healthcare services and ensuring patients can get the right care given by the right people in a timely manner.

Our Values

- Professionalism

- Respect

- Dedication

- Integrity

Date posted

08 March 2024

Pay scheme

Other

Salary

£12 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0185-24-0002

Job locations

Unit 1 Drakes Court

Eagle Road

Plympton

Devon

PL7 5JY

Job description

Job responsibilities

1. Rostering staff in accordance with their contractual terms and the Working Time Directive.

2. General office administration tasks.

3. Assisting with booking of patient transport.

4. Communicating with our staff and hospital departments.

5. Processing and resolving accurately requests from customers, service users and partner organisations.

6. Inputting data accurately into our internal IT Systems.

7. Must have a good understanding of Microsoft Office, especially Excel.

8. Building good working relationships with customers and colleagues.

9. Ensuring customer and patient data is handled securely at all times.

10. Must be adaptable and flexible to the ever-changing business needs.

11. To ensure you maintain the professional image associated with Role 1 Medical Ltd.

12. The position may require travel to our other sites on sites on occasion. Therefore, your own transport and a willingness to travel are desirable.

13. All staff are responsible for ensuring compliance with Role 1 Medicals Health & Safety requirements and regulations.

14. All staff are required to positively support Role 1 Medicals Diversity and Inclusion Policy.

15. All staff are responsible for carrying out appropriate communication and information sharing as required but in accordance with the data protection act and Role 1 Medical Ltds Information Governance Policy.