Job responsibilities
Job Title:
Healthcare Assistant
Reports To:
Service Manager
Contract:
Fixed Term until end of March 2025
Key Liaisons:
Asylum Seeker Health Team/Vulnerable Adults Service
Job Summary:
Working under the supervision of the Asylum Seeker Healthcare Practitioners/Service Manager and strictly by specific NNPC Ltd guidelines and protocols, the Healthcare Assistant will assist the Asylum Seeker Health Care Team in the provision and delivery of patient-related administrative tasks and health assessments. This may be within contingency hotels and dispersal accommodation. We are looking for an experienced HCA who can work independently but with the support and under the supervision of clinical colleagues as needed.
About us:
NNPC are a leading force in healthcare innovation and delivery, making our system better by working with and on behalf of primary care and our healthcare partners.
Our values have been built on a culture of trust and recognition that Primary Care is changing and needs to change to deliver a service appropriate to address the needs of the local population.
We are looking for people who can demonstrate our values consistently, our values are:
- Care
- Integrity
- Collaboration
- Leadership
- Teamwork
- Accessibility
Situated in the heart of the vibrant city of Norwich we are within easy reach of the broads and the beautiful Norfolk Coast. The Inclusion Health Hub the base of the Vulnerable Adults service is in Central Norwich
Main Duties and responsibilities:
Note: The job description will be subject to individual performance reviews and will be modified as and when required.
- Assist in visiting contingency hotels and dispersal accommodation to undertake the initial health assessments
- Assist with Venepuncture when required. This may include at the inclusion health hub, or outreach at contingency hotels.
Performing. BPs, weights, ECG and other tests as required
Ensuring equipment is stored safely and available for collection when required.
- Vaccinations and immunisations after appropriate training
- Helping to raise awareness of health and well-being and how it can be promoted, supporting asylum seekers to access their registered GP practice and attend appointments.
Undertake Asylum seeker health assessments and ensure system one records are completed and directly communicate to the patient's registered GP practice where needed through agreed processes.
Support the health care professionals with triaging of those accessing the Asylum Seeker Health Care team and support the access to health care/primary care for asylum seekers under the caseload.
Identify where there is a complex need and follow agreed process to escalate to health professionals
Ensure any rooms are well stocked, clean and tidy at the end of the shift./ equipment stock in outreach bags is maintained
General Responsibilities:
- Ensure that appropriate quality standards and processes are adhered to in the delivery of work and develop and update these as necessary.
- Actively input into the development of new and existing services and resources.
- Represent and promote the ~Inclusion health hub/ North Norfolk Primary Care and our partners and services, at relevant forums and meetings actively and positively.
- Represent and promote the interests of patients to maintain awareness of their needs amongst those planning, determining and implementing relevant services.
- Build and maintain effective networks for professional development and to develop positive partnership working opportunities.
- Maintain up-to-date knowledge of primary care and the wider healthcare system.
- To undertake training and professional development opportunities, develop relevant specialist knowledge and expertise, and share this with colleagues.
Maintain the organisation as a safe and supportive place for patients and staff.
- Confidentiality:
- While seeking treatment, patients entrust us with or allow us to gather, sensitive information about their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, NNPC staff and other healthcare workers. They may also have access to information relating to NNPC as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, colleagues, other healthcare workers or the business of the Centre may only be divulged to authorised persons by the Centre policies and procedures relating to confidentiality and the protection of personal and sensitive data.
C. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Centres Health & Safety Policy, to include:
- Using personal security systems within the workplace according to guidelines and adhering to the Lone Working Policy
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
D. Equality & Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
E. Personal/Professional Development:
The post-holder will participate in any training programme implemented by NNPC as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Ensuring mandatory training is up to date including Basic Life Support
F. Quality:
The post-holder will strive to maintain quality within NNPC and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources
G. Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly.
H. Contribution to the Implementation of Services:
The post-holder will:
- Apply NNPC policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect your own work.
- Participate in audit where appropriate.
