Job summary
Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.
To work as part of a multidisciplinary Vulnerable Adult Service (VAS) team based in Norwich at the Inclusion Health hub. The post holder will provide both in reach and outreach support for vulnerable and marginalised adults with severe and multiple disadvantages who may be homeless, living in hostels or in temporary accommodation.
Support will be provided to individuals to register at the primary health care service at the inclusion health hub at under one roof and to further access to a range of health care services including but not limited to appointments in respect of their health and care needs.
The post holder will in addition support Vulnerable patients referred from Norwich Inclusion Health Practices as part of the Vulnerable Service model in respect of their health care needs The post holder will support the ambitions of Norwich PCN to address health inequalities by providing support services for marginalised groups across Norwich PCN, you will work collaboratively with a wide range of statutory, voluntary and charitable organisation to be able to offer a holistic approach to improve access to health care.
Main duties of the job
The post holder will actively engage with people who use the service on
a one-one basis, providing a comprehensive support package that is sustainable,
recovery focused, and goal orientated.
- The post holder will provide an outreach service and will
work at both the U1R base and a range of appropriate outreach venues.
- The post holder will support, and coordinate patients
access to hospital and other appointments in respect of their health and care
needs.
- The post holder will be required to chaperone where
needed during GP, Health and Health Care
professional appointments as directed by the clinical team and under the standard operating
procedure, following training and enhanced DBS checks.
- The post holder will undertake the guidance of the
clinical team and under the standard operation
procedure urine drug screening.
- The post holder will carry out street outreach as
required in collaboration with partners such as the Pathways Norwich service
and support people to access the VAS at the hub or the
Inclusion health practice they are registered at.
- The post holder will attend and take an active part at
weekly multidisciplinary team meetings and follow up
actions and plans of care for patients.
- The post holder will work closely with the VAS Integrated care coordinator to plan
support needs and coordinate them. This will be in adherence to the guidance within
the VAS standard operating procedure which requires support for
patients to transition to the tiered levels of the service.
About us
Norfolk Primary Care Ltd is a Community Interest Company. It
is established to:
-
Support and strengthen primary care and to
promote and assist practices to improve quality by working with and on behalf
of primary care in Norfolk.
-
Help with challenges identified by practices
workload, GP recruitment, sharing best practice.
-
Recognise the changing nature of primary care
and assist to ensure that the right level of service is provided to address the
needs of the local population.
-
Provide benefit to patients of primary care, the
clinicians and administrators who work in it and practice organisations in
Norfolk.
-
Work within health systems to provide patient
care in innovative and solution-focussed ways.
Job description
Job responsibilities
General
- Actively seek to safeguard patients within the
safeguarding adults guidelines andprocedures whilst
promoting independence.
- Ensure that risks are identified and managed with the
appropriate referrals to risk enablement are made.
- To implement and review support plans as directed by
the service for patients andensuring person centered
delivery of services.
- To work in close partnership with colleagues in the
health hub, other agencies, families/carers, to
achieve a coordinated service based on the support plan, within eligibility criteria.
For the Vulnerable Adult Service
- Ensure that all records/reports, in whatever format,
are completed thoroughly and accurately.
- To ensure that own practice is of the required
standard by knowing and implementingrelevant policies,
procedures, and guidance.
- Attend appropriate meetings and forums, relevant to
the role, and actively promotethe service.
- Attend regularly all staff meetings and other team
meetings as directed by the management.
Personal/Professional Development:
The post holder will participate in any training program implemented by
the practice aspart of this employment, such training to include:
- Participation in an annual individual performance
review, including taking responsibility for
maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning
and performance anddemonstrating skills
and activities to others who are undertaking similar work.
Quality:
The post holder will strive to maintain quality within the practice, and
will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own
actions, either directly orunder supervision.
- Contribute to the effectiveness of the team by
reflecting on own and team activitiesand making suggestions
on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to
meet the business needs.
- Effectively manage own time, workload and resources.
Confidentiality:
- While seeking treatment patients entrust us with or
allow us to gather sensitive information in
relation to their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job
description the post holder may have access to
confidential information relating to patients and their carers, Norfolk Primary Care staff and other healthcare workers. They
may also have access to information relating
to the business. All information from any source is to be regarded as strictly
confidential.
- Information relating to patients, carers, colleagues,
other workers or business mayonly be divulged to
authorised persons in accordance with the organisations policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Other:
- Ensure security of data and information in accordance
with GDPR and the Data Protection Act, the practices policies and procedures
and other legislation.
- Promote and maintain own and others health, safety and
security, in accordance withlegislation and the
practices health and safety and security policies.
- Support the equality, diversity and rights of
patients, carers and colleagues to include:
- Acting in a manner that recognises the importance of
peoples rights, interpreting them in a way that is consistent with the
practices procedures, policies and currentlegislation.
- Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the
individual: is non- judgmentaland respects their
circumstances, feelings, priorities and rights.
- Undertake any other duties that are appropriate to the
post.
Note: The responsibilities of this role will normally include all duties
described in this job description and any additional or different duties, which
the employer may require from time to time.
Job description
Job responsibilities
General
- Actively seek to safeguard patients within the
safeguarding adults guidelines andprocedures whilst
promoting independence.
- Ensure that risks are identified and managed with the
appropriate referrals to risk enablement are made.
- To implement and review support plans as directed by
the service for patients andensuring person centered
delivery of services.
- To work in close partnership with colleagues in the
health hub, other agencies, families/carers, to
achieve a coordinated service based on the support plan, within eligibility criteria.
For the Vulnerable Adult Service
- Ensure that all records/reports, in whatever format,
are completed thoroughly and accurately.
- To ensure that own practice is of the required
standard by knowing and implementingrelevant policies,
procedures, and guidance.
- Attend appropriate meetings and forums, relevant to
the role, and actively promotethe service.
- Attend regularly all staff meetings and other team
meetings as directed by the management.
Personal/Professional Development:
The post holder will participate in any training program implemented by
the practice aspart of this employment, such training to include:
- Participation in an annual individual performance
review, including taking responsibility for
maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning
and performance anddemonstrating skills
and activities to others who are undertaking similar work.
Quality:
The post holder will strive to maintain quality within the practice, and
will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own
actions, either directly orunder supervision.
- Contribute to the effectiveness of the team by
reflecting on own and team activitiesand making suggestions
on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to
meet the business needs.
- Effectively manage own time, workload and resources.
Confidentiality:
- While seeking treatment patients entrust us with or
allow us to gather sensitive information in
relation to their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job
description the post holder may have access to
confidential information relating to patients and their carers, Norfolk Primary Care staff and other healthcare workers. They
may also have access to information relating
to the business. All information from any source is to be regarded as strictly
confidential.
- Information relating to patients, carers, colleagues,
other workers or business mayonly be divulged to
authorised persons in accordance with the organisations policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Other:
- Ensure security of data and information in accordance
with GDPR and the Data Protection Act, the practices policies and procedures
and other legislation.
- Promote and maintain own and others health, safety and
security, in accordance withlegislation and the
practices health and safety and security policies.
- Support the equality, diversity and rights of
patients, carers and colleagues to include:
- Acting in a manner that recognises the importance of
peoples rights, interpreting them in a way that is consistent with the
practices procedures, policies and currentlegislation.
- Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the
individual: is non- judgmentaland respects their
circumstances, feelings, priorities and rights.
- Undertake any other duties that are appropriate to the
post.
Note: The responsibilities of this role will normally include all duties
described in this job description and any additional or different duties, which
the employer may require from time to time.
Person Specification
Knowledge
Essential
- A working knowledge of the Welfare Benefits systems.
- An understanding of complex needs of service users.
- Have an understanding of and the ability to implement anti-discriminatory practice.
- Understanding of Safeguarding Vulnerable adults.
- Awareness of good professional boundaries, particularly in relation to working with vulnerable adults.
Skills & Abilities
Essential
- Ability to fully engage with patients in the management and monitoring of their personal budget, but where appropriate seek assistance, support and direction when confronted with high-risk and complex features of a case.
- Good administrative skills, including basic computer/word processing skills.
- Proven ability to communicate effectively, both verbally and in writing at all levels.
- Good interpersonal skills.
- Ability to work methodically with attention to detail and keep case notes and records.
- Be able to practically demonstrate that you are: Caring, Kind, Empathic and Patient.
- Demonstrate high emotional resilience to deal with verbal abuse and threatening behaviour.
- Able to remain calm and deal with difficult/challenging behaviour, in accordance with agreed policy, and in a non-confrontational manner. Including death, fire, self-injurious behaviour, suicide attempts.
- Be innovative and practical in approaching patient's needs, particularly those who perceive that they have failed in the past.
- Be assertive and a good communicator, both verbally and in writing, at all levels.
- Have the ability to manage time effectively and possess good organisational skills.
- Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and Bank Holidays if requested.
- Ability to work in close conjunction with Health, voluntary organisations, and other providers partners.
- Willing to undertake any appropriate training as required (core and specialist training.
- Be honest and trustworthy.
- Have a cheerful and outgoing personality and an ability to motivate others.
- Ability to drive with full driving license and access to a suitable vehicle.
Desirable
- Experience of attending regular statutory multi agency meetings.
Experience
Essential
- A minimum of 3 years direct experience of working (paid or voluntary) with service users with at least one of the following support needs: substance misuse, offending history, mental health, learning disabilities, single homeless, and a clear understanding of at least two other related groups.
- Experience of lone working with minimal supervision, ability to manage time effectively and possess good organisational skills.
Desirable
- Experience with self-injurious, and aggressive behaviours.
Qualifications
Essential
- Relevant qualification in housing, social work, or similar profession. Or relevant experience.
Desirable
- NVQ Level 2 in Health and Social Care.
Person Specification
Knowledge
Essential
- A working knowledge of the Welfare Benefits systems.
- An understanding of complex needs of service users.
- Have an understanding of and the ability to implement anti-discriminatory practice.
- Understanding of Safeguarding Vulnerable adults.
- Awareness of good professional boundaries, particularly in relation to working with vulnerable adults.
Skills & Abilities
Essential
- Ability to fully engage with patients in the management and monitoring of their personal budget, but where appropriate seek assistance, support and direction when confronted with high-risk and complex features of a case.
- Good administrative skills, including basic computer/word processing skills.
- Proven ability to communicate effectively, both verbally and in writing at all levels.
- Good interpersonal skills.
- Ability to work methodically with attention to detail and keep case notes and records.
- Be able to practically demonstrate that you are: Caring, Kind, Empathic and Patient.
- Demonstrate high emotional resilience to deal with verbal abuse and threatening behaviour.
- Able to remain calm and deal with difficult/challenging behaviour, in accordance with agreed policy, and in a non-confrontational manner. Including death, fire, self-injurious behaviour, suicide attempts.
- Be innovative and practical in approaching patient's needs, particularly those who perceive that they have failed in the past.
- Be assertive and a good communicator, both verbally and in writing, at all levels.
- Have the ability to manage time effectively and possess good organisational skills.
- Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and Bank Holidays if requested.
- Ability to work in close conjunction with Health, voluntary organisations, and other providers partners.
- Willing to undertake any appropriate training as required (core and specialist training.
- Be honest and trustworthy.
- Have a cheerful and outgoing personality and an ability to motivate others.
- Ability to drive with full driving license and access to a suitable vehicle.
Desirable
- Experience of attending regular statutory multi agency meetings.
Experience
Essential
- A minimum of 3 years direct experience of working (paid or voluntary) with service users with at least one of the following support needs: substance misuse, offending history, mental health, learning disabilities, single homeless, and a clear understanding of at least two other related groups.
- Experience of lone working with minimal supervision, ability to manage time effectively and possess good organisational skills.
Desirable
- Experience with self-injurious, and aggressive behaviours.
Qualifications
Essential
- Relevant qualification in housing, social work, or similar profession. Or relevant experience.
Desirable
- NVQ Level 2 in Health and Social Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
