Job summary
The Customer Experience & Marketing team at Barchester Healthcare have an exciting opportunity for two Customer Experience Learning Specialists to join the team. The role involves the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Main duties of the job
As a Customer Experience Learning Specialist, your role is to deliver learning solutions that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. You will need to have previous experience as a Learning and Development specialist, with a specialism in sales and conversion, and demonstrable growth in commercial success as a result of learning interventions. You will also need to have a sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
About us
Barchester Healthcare is a leading provider of care homes and retirement communities in the UK. They have a strong focus on providing high-quality care and supporting their residents to live fulfilling lives. The organisation is committed to continuous improvement and investing in their teams to deliver the best possible experience for their residents and their families.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
£40,000 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
1343137636
Job locations
Barchester Healthcare
Oxford
OX1 5DE
Employer details
Employer name
Barchester Healthcare
Address
Barchester Healthcare
Oxford
OX1 5DE