Job summary
The Customer Experience & Marketing team at Barchester Healthcare have an exciting opportunity for two Customer Experience Learning Specialists to join the team. The role involves the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.
Main duties of the job
As a Customer Experience Learning Specialist, your role is to deliver learning solutions that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. You will be responsible for understanding the current working practices & results for enquiries/sales, becoming fully versed with elements of Customer Experience & Resident Experience, identifying key conversion points, and designing and delivering structured/formal learning to improve occupancy and customer experience.
About us
Barchester Healthcare is a leading provider of high-quality care homes and retirement villages across the UK. They are committed to delivering exceptional care and support to their residents, and this role is part of their Customer Experience & Marketing team, which plays a crucial role in driving the Barchester brand standards and ensuring a positive experience for their customers.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
£40,000 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
1343137635
Job locations
Barchester Healthcare
Salisbury
SP5 2EJ
Employer details
Employer name
Barchester Healthcare
Address
Barchester Healthcare
Salisbury
SP5 2EJ