Customer Relationship Manager - Central Division
Barchester Healthcare
The closing date is 25 May 2025
Job summary
As a Customer Relationship Manager at Barchester, you'll help build the reputation of their homes to ensure they're a success. You'll support teams across 3-4 homes in the Central Division to grow their occupancy with a focus on private occupancy. You'll boost the homes' reputation for quality care within local communities and showcase their best qualities to prospective residents and their families.
Main duties of the job
Day-to-day, you could be strengthening the home's web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. You'll develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and oversee these homes in putting together a programme of events and activities targeted at these groups. You'll also carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to the wider leadership team, as well as weekly updates on live enquires and community engagement.
About us
Barchester Healthcare is a leading provider of residential care, nursing care and specialist care services in the UK. They operate over 200 care homes across England and Wales, providing high-quality care and support to residents. Barchester is committed to delivering the best possible care and ensuring that their homes are warm, welcoming and vibrant communities.
Date posted
26 March 2025
Pay scheme
Other
Salary
£40,000 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
1268943362
Job locations
Barchester Healthcare
Tewkesbury
GL20 8US
Employer details
Employer name
Barchester Healthcare
Address
Barchester Healthcare
Tewkesbury
GL20 8US