Neighbourhood Team Clinical Lead

Job description

Job responsibilities

Role Accountabilities

Service Delivery Oversight

• Works with the Service Manager. The Clinical lead holds accountability for the performance, quality, and resilience of services within their remit, ensuring they meet agreed standards and regulatory obligations.
• Oversees clinical service performance, including activity, flow, waiting times, patient experience, and clinical outcomes.
• Provides leadership during high risk operational or clinical incidents, making decisions that balance safety, quality, and service continuity.
• Ensures operational processes support clinical effectiveness and patient safety, with robust escalation and incident management protocols.

Policy, Standards & Governance

• Leads the development and maintenance of clinical service policies, procedures, governance frameworks, and quality assurance mechanisms.
• Ensures staff understand and adhere to governance structures, clinical standards, and regulatory expectations.
• Works with clinical leaders to ensure continuous readiness for inspection, audit, and accreditation processes.

Innovation & Continuous Improvement

• Leads innovative ways of working, identifying and implementing new approaches, tools, and technologies to enhance patient pathways and service efficiency.
• Leads service redesign and transformation initiatives to enhance efficiency, reduce variation, and modernise clinical delivery.
• Drives a culture of evidence based practice and continuous quality improvement, engaging with QI methodologies and clinical audit findings.

Stakeholder Management & Communication

• Builds effective partnerships with clinical leads, GPs, senior nurses, allied health professionals and external partners.
• Influences clinical and corporate decisionmaking by presenting complex information clearly and strategically.
• Represents clinical services at organisational committees, operational boards, and quality governance meetings.

Leadership of People & Teams

• Provides leadership to operational managers, team leaders, and clinical support staff, ensuring workforce capability supports safe and effective care.
• Works closely with clinical leaders to support team culture, staff wellbeing, and professional development.
• Leads workforce planning and succession strategies to ensure sustainable clinical service delivery.

Risk Management & Assurance

• Leads the identification, management, and mitigation of clinical and operational risks.
• Ensures robust systems are in place for incident reporting, learning, governance reviews, and clinical audit.
• Provides assurance to senior leaders regarding patient safety, service resilience, regulatory compliance, and business continuity.

Person Specification

Experience

Essential

• Significant experience managing services in primary care, community, or out of hours healthcare settings.
• Experience of leading operational teams, managing performance and delivering improvements in patient care and service quality.

Desirable

• Experience of working with NHS commissioning, regulatory frameworks (e.g., CQC) or multi-site service management.

Behaviours and Attributes

Essential

• Demonstrates leadership, accountability and resilience. To promote a positive culture and patient-centred care.
• Excellent communication, negotiation and stakeholder engagement skills, with the ability to influence and inspire teams.

Desirable

• Innovative, proactive and adaptable, with a commitment to continuous service improvement and professional development.

Qualifications

Essential

• Degree or professional qualification in health, management or a related discipline.
• Evidence of management or leadership training, relevant to healthcare service delivery.

Desirable

• Postgraduate qualification in healthcare management or business administration (e.g., MBA, MSc Healthcare Leadership).

Skills and knowledge

Essential

• Strong knowledge of healthcare governance, quality standards and regulatory requirements within primary/community care.
• Proven ability in service planning, performance management and operational problem-solving.

Desirable

• Knowledge of workforce planning, financial management and digital systems used in healthcare service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Principal Medical Ltd

3 Barberry Place

Bicester

Oxfordshire

OX26 3HA

Employer's website

https://www.principal-medical.co.uk (Opens in a new tab)