Frailty Care Coordinator
Principal Medical Limited
The closing date is 20 April 2025
Job summary
The Frailty Care Co-ordinator will have a key role in
working with the community services team and wider primary care team to ensure
frail patients in the community receive appropriate interventions to support
them to live as independently as possible. This will involve supporting the
administrative co-ordination of a range of clinicians and representing the team
at daily frailty meetings. The role will
include data collection, reporting and liaising directly with clinicians to
inform workloads.
Main duties of the job
The post-holder will, under the oversight of the PML
clinical practitioner and reporting to the Operations Support Manager be responsible for the
following:
-
Daily attendance at the frailty multidisciplinary team meeting
-
Attend weekly frailty MDT meeting
-
Assist with the coordination of referrals for
our community teams.
-
Allocate workload according to activity
-
Data collection for submission to internal
reports and national databases
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Principal Duties under direction of
the daily clinical practitioner and supervised by the Operations Support
Manager
Administration Duties:
- Be the
co-ordinator of planned activity for the management of frail patients. Ensuring that healthcare professionals focus
their resources on those in most need, co-ordinating the right intervention for
each patient and ensuring that records are shared appropriately.
- Use data to
monitor and track activity to enable outcome reporting. Using this information to work on a daily and
weekly basis to inform healthcare professionals to inform their caseloads.
- Attend the daily
frailty multidisciplinary team meeting to represent the team and ensure a
coordinated approach to the workload.
- Ensure that
information from the MDT meeting is collated and captured accurately to inform
decision making, clinical assessments and enable reporting.
-
Take telephone messages and relay to the
relevant person/team in a prompt, efficient manner.
- Liaise
with General Practitioners, Practice Managers and other staff as appropriate. Help people to
manage their needs, answering their queries and supporting them to make
appointments.
- Support people to
take up training and employment, and to access appropriate benefits where
eligible.
-
Carry out any other appropriate duties as
required
Management
-
Allocate tasks on a daily basis as required as
organisational priorities change as agreed with the
Operations Support Manager
Governance
-
Assist in the collation of data for reporting
purposes.
-
Work safely at all times in accordance with
legislation, and in line with company policies and procedures.
Professional / Ethical Practice
-
Acting in accordance with Principal Medical
Limited (PML) protocols and policies and the Law.
-
Maintaining confidentiality and communicating
patient information in accordance with the Data Protection Act 1998.
-
Working in a non-judgmental anti-discriminatory
way, with regard to the cultural and religious beliefs of individuals and
groups.
-
Working within boundaries of competency and
knowledge at all times
-
Maintain administration systems and workspace used
in a clean and tidy condition.
-
Maintain a good working knowledge of Health and
Safety procedures and fire precautions, and operate the correct procedures and
participate in policy development and data collection where appropriate.
-
Work flexibly to meet the needs of clients.
Personal Development
-
Participate in regular supervision sessions and
appraisals with your line manager
-
Attending staff meetings, team meetings and
in-service training as directed
-
Taking responsibility for his / her own learning
and development
- Ensure
mandatory training is up-to-date at all times.
-
Participating in an annual appraisal to identify
personal / professional development plan
-
Taking an
active part in learning opportunities and keeps their own personal learning and
development portfolio
-
Taking opportunities to assist other health and
social care disciplines
-
Understanding own position and job role within the team
-
Understanding where to go for support when
needed
-
Participate in the induction of new staff as
required
It is the duty of all employees of PML to
ensure a safe working environment and safe working practices are maintained at
all times.
Staff should be prepared to work at any
location within the Company to accommodate the needs of the service.
Job description
Job responsibilities
Principal Duties under direction of
the daily clinical practitioner and supervised by the Operations Support
Manager
Administration Duties:
- Be the
co-ordinator of planned activity for the management of frail patients. Ensuring that healthcare professionals focus
their resources on those in most need, co-ordinating the right intervention for
each patient and ensuring that records are shared appropriately.
- Use data to
monitor and track activity to enable outcome reporting. Using this information to work on a daily and
weekly basis to inform healthcare professionals to inform their caseloads.
- Attend the daily
frailty multidisciplinary team meeting to represent the team and ensure a
coordinated approach to the workload.
- Ensure that
information from the MDT meeting is collated and captured accurately to inform
decision making, clinical assessments and enable reporting.
-
Take telephone messages and relay to the
relevant person/team in a prompt, efficient manner.
- Liaise
with General Practitioners, Practice Managers and other staff as appropriate. Help people to
manage their needs, answering their queries and supporting them to make
appointments.
- Support people to
take up training and employment, and to access appropriate benefits where
eligible.
-
Carry out any other appropriate duties as
required
Management
-
Allocate tasks on a daily basis as required as
organisational priorities change as agreed with the
Operations Support Manager
Governance
-
Assist in the collation of data for reporting
purposes.
-
Work safely at all times in accordance with
legislation, and in line with company policies and procedures.
Professional / Ethical Practice
-
Acting in accordance with Principal Medical
Limited (PML) protocols and policies and the Law.
-
Maintaining confidentiality and communicating
patient information in accordance with the Data Protection Act 1998.
-
Working in a non-judgmental anti-discriminatory
way, with regard to the cultural and religious beliefs of individuals and
groups.
-
Working within boundaries of competency and
knowledge at all times
-
Maintain administration systems and workspace used
in a clean and tidy condition.
-
Maintain a good working knowledge of Health and
Safety procedures and fire precautions, and operate the correct procedures and
participate in policy development and data collection where appropriate.
-
Work flexibly to meet the needs of clients.
Personal Development
-
Participate in regular supervision sessions and
appraisals with your line manager
-
Attending staff meetings, team meetings and
in-service training as directed
-
Taking responsibility for his / her own learning
and development
- Ensure
mandatory training is up-to-date at all times.
-
Participating in an annual appraisal to identify
personal / professional development plan
-
Taking an
active part in learning opportunities and keeps their own personal learning and
development portfolio
-
Taking opportunities to assist other health and
social care disciplines
-
Understanding own position and job role within the team
-
Understanding where to go for support when
needed
-
Participate in the induction of new staff as
required
It is the duty of all employees of PML to
ensure a safe working environment and safe working practices are maintained at
all times.
Staff should be prepared to work at any
location within the Company to accommodate the needs of the service.
Person Specification
Qualifications
Essential
- Educated to GCSE level and above
Desirable
- Further qualification in administration
Skills and Knowledge
Essential
- Excellent oral and written communication skills.
- Good organisational skills with an ability to prioritise
- Methodical, efficient approach to office procedures and record keeping
- Good inter-personal skills
- Excellent written/ communication skills
- A high standard of accuracy and attention to detail
- Ability to use own judgement on when to take initiative and when to take advice
- A flexible, good, humoured approach
Experience
Essential
- Familiarity with healthcare sector
- Knowledge and competence with spreadsheets
Desirable
- Experience in healthcare administration
Person Specification
Qualifications
Essential
- Educated to GCSE level and above
Desirable
- Further qualification in administration
Skills and Knowledge
Essential
- Excellent oral and written communication skills.
- Good organisational skills with an ability to prioritise
- Methodical, efficient approach to office procedures and record keeping
- Good inter-personal skills
- Excellent written/ communication skills
- A high standard of accuracy and attention to detail
- Ability to use own judgement on when to take initiative and when to take advice
- A flexible, good, humoured approach
Experience
Essential
- Familiarity with healthcare sector
- Knowledge and competence with spreadsheets
Desirable
- Experience in healthcare administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
