Job summary
Following the reorganisation of services within the Community, we are recruiting an Operational Lead for Community Services. This role will have a lead operational clinical role across Northamptonshire and will assist the Director of Community Services to realise our commitment to extending and improving sustainability and resilience in the community to improve patient experience, access, and outcomes, and help make PML a great place to work.
This role will suit someone with a genuine enthusiasm for community services with experience working in a variety of patient care settings and delivery models, a flair for innovation with impact, and a clear focus on integrating healthcare services.
You will need to be comfortable managing complexity, holding to account, and achieving best practice outcomes including delivery of performance and quality metrics and to approach all this with high emotional intelligence and unswerving patient focus.
Main duties of the job
- Responsible for assuring and overseeing services with the Community as directed by the Director of Community Services to ensure the effective delivery of our Services.
- Assisting the Director or Community Services in the leadership of senior managers and the day to day running of our community care services, including support for our federation members, escalating clinical, quality of financial issues appropriately
- Deliver innovation, change and quality improvement projects as agreed with the Director of Community Services
- Effective communication between services, our corporate functions, and the exec team
About us
PML was founded in 2004 by a small group of GPs with the main aim of ensuring local NHS healthcare professionals had an opportunity to bid for, and provide, innovative healthcare services. We have a growing number of employed staff, plus service contracts with local health professionals (GPs and primary care counsellors) to deliver services in a range of NHS and surgery premises across Oxfordshire and Northamptonshire.
We believe that local care providers, who know and understand the health needs of their own patients, and who are used to working collaboratively in their region, can provide the best quality and most cost effective integrated primary care services. We work to develop services we know people want and need so that patients get the best care options for their circumstances.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
As directed by the Director of Community Services to lead operational and clinical colleagues to sustain and improve our community services operations, and sharing our learning with our members, including: -
Operational management
- As directed by the Director of Community Services will have the oversight of the operational management of the Community Services portfolio across Northamptonshire ensuring innovative workforce plans and that services are sufficiently staffed and meet contractual obligations, organisational targets and within budget
- Managing the boundaries between your role and the Team Leaders who deliver Community Services.
- Champion community care modernization
- Promote joint working across all services and departments across PML and other agencies to maximise the provision of effective services, including the senior management teams once a month hot topics / problem solving huddle.
- Assist the Executive Team in contract negotiations with commissioners as part of the annual planning review of service contracts.
- Enable the meaningful involvement of patients and carers in the development, delivery, and monitoring of services.
- To lead the services in operating in a community-orientated culture to promote social inclusion and support for registered population considering the characteristics of the local community.
- To ensure prompt and effective investigation of any allegations or reports of abuse of service users in line with national and local policies, procedures, and standards.
- Ensure effective systems to monitor and manage performance, quality, and workforce, including all mandatory reporting to NHS England and ICB
- Ensure all services are CQC compliant and continuously improving, including timely responses to complaints and incidents, and developing CQC reviews.
- Agree and implement improvement plans with Director of Community Services to address unwarranted variation and quality issues with measurable impact for patent care.
- Ensure our services have effective IT data security, back-up, maintenance, and disaster recovery plans in place, to escalate and report and to develop plans to ensure resilience and sustainability.
Quality
- Ensure all services work at CQC good or outstanding as a matter of routine, conducting rigorous self-assessments annually, and acting on findings promptly.
- Use PMLs clinical governance systems to ensure the clinical effectiveness of services consistent with national standards and NICE guidance.
- To ensure effective clinical governance systems and processes within each service including the provision of timely, relevant, and accurate information to support assurance requirements e.g. CQC, Infection Control, Health & Safety, Complaints, etc. and to develop performance reporting, narratives, and corrective action.
- Support our community services to identify and mitigate key risks effectively, Management of Resources
- To delivery our priorities, contracts, and services within agreed resources.
- To lead services as directed by the Director of Community Services to remediate variances from budget.
- To work to make savings appropriately from within budgets, where this can be done without negatively impacting on patient care or experience, ensuring best value for public funds and if needed to carry out a Quality Impact Assessment for agreement.
- To ensure the implementation of all statutory requirements, PML policies, renumeration committee policies and procedures across all operational services
Workforce
- To manage and supervise the team leaders of our community services within the delegated portfolio.
- To develop a cohesive, motivated high performing operational management team ensuring the effective leadership of all staff, ensuring that all staff are receiving monthly 1:1s and professional supervision where necessary.
- Ensure that an effective and robust system of appraisal is in place and functioning for all staff consistent with PMLs policies and procedures, with appropriate action and follow up taken including the identification and provision of Personal Development Plans
- With People and Culture colleagues, ensure that the key messages from the Annual Staff Survey are widely understood and that action plans to address issues that need further development are produced and acted upon.
- To act on the monthly workforce report where services are seen to be out of normal service ranges with regards to vacancy rates, sickness rates and turnover rates
- Support team leaders to recruit, develop and manage a high performing community care workforce, ensuring the skills, expertise, and motivation to deliver high quality care services.
- Work to perpetuate a positive, dynamic, and proactive culture within all operational services.
- To talent manage and develop future leaders and prepare others for change through effective personal and professional development programmes
Performance Monitoring and Management
- To support in the provision and use of accurate, relevant, and timely reports to monitor service performance, identify variances and to agree corrective actions consistent with NHSE requirements.
- To remain abreast of the quality of PMLs community services and make recommendations for improvements.
- To ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery.
- To operate as a member of the governance group, service clinical governance groups, service operational groups
Service development, business planning & project management.
- Identify, evaluate, adopt, adapt, and integrate services innovations including digitization that can improve patient care, experience and / or clinical workloads ensuring clinical safety and excellence remains paramount.
- Engage with patients to understand the need for, design and deliver new services and enlist feedback to improve existing services.
- Engage with PMLs Business Planning process ensuring it is understood by operational staff and embedded in day-to-day monitoring and service deliver.
- Lead delivery of agreed annual plan service redesign initiatives.
- Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
Strategic and stakeholder engagement
- Collaborate with the Director of Community Services to support community services resilience and sustainability by sharing our learning and ways of working from our organisational experience for the benefit of members.
- Proactively and positively engage with and support our federation member practices in Northamptonshire, being clear and transparent about what is deliverable within your role and on behalf of PML and passing discussions or requests on to other members of the team appropriately for early resolution.
- Attend external meetings at the request of the Director of Community Services representing PML.
- Collaborate and network with leaders from the BOB and Northamptonshire Integrated Care Systems to:
support and sustain general practice.
develop, deliver, or improve services to improve patient outcomes, population health outcomes,
support and sustain the health and care workforce.
- Work closely with the Executive Team in delivery of this role.
Key working relationships
- PML Directors
- All PML services
- Wider primary care community
- ICBs
- Regulatory bodies
- Patients and carers
Other
- Deputise for the Director of Community Services as requested and required.
- Represent PML with external agencies and organisations as required.
- Participate in the PML management on-call arrangements.
Job description
Job responsibilities
As directed by the Director of Community Services to lead operational and clinical colleagues to sustain and improve our community services operations, and sharing our learning with our members, including: -
Operational management
- As directed by the Director of Community Services will have the oversight of the operational management of the Community Services portfolio across Northamptonshire ensuring innovative workforce plans and that services are sufficiently staffed and meet contractual obligations, organisational targets and within budget
- Managing the boundaries between your role and the Team Leaders who deliver Community Services.
- Champion community care modernization
- Promote joint working across all services and departments across PML and other agencies to maximise the provision of effective services, including the senior management teams once a month hot topics / problem solving huddle.
- Assist the Executive Team in contract negotiations with commissioners as part of the annual planning review of service contracts.
- Enable the meaningful involvement of patients and carers in the development, delivery, and monitoring of services.
- To lead the services in operating in a community-orientated culture to promote social inclusion and support for registered population considering the characteristics of the local community.
- To ensure prompt and effective investigation of any allegations or reports of abuse of service users in line with national and local policies, procedures, and standards.
- Ensure effective systems to monitor and manage performance, quality, and workforce, including all mandatory reporting to NHS England and ICB
- Ensure all services are CQC compliant and continuously improving, including timely responses to complaints and incidents, and developing CQC reviews.
- Agree and implement improvement plans with Director of Community Services to address unwarranted variation and quality issues with measurable impact for patent care.
- Ensure our services have effective IT data security, back-up, maintenance, and disaster recovery plans in place, to escalate and report and to develop plans to ensure resilience and sustainability.
Quality
- Ensure all services work at CQC good or outstanding as a matter of routine, conducting rigorous self-assessments annually, and acting on findings promptly.
- Use PMLs clinical governance systems to ensure the clinical effectiveness of services consistent with national standards and NICE guidance.
- To ensure effective clinical governance systems and processes within each service including the provision of timely, relevant, and accurate information to support assurance requirements e.g. CQC, Infection Control, Health & Safety, Complaints, etc. and to develop performance reporting, narratives, and corrective action.
- Support our community services to identify and mitigate key risks effectively, Management of Resources
- To delivery our priorities, contracts, and services within agreed resources.
- To lead services as directed by the Director of Community Services to remediate variances from budget.
- To work to make savings appropriately from within budgets, where this can be done without negatively impacting on patient care or experience, ensuring best value for public funds and if needed to carry out a Quality Impact Assessment for agreement.
- To ensure the implementation of all statutory requirements, PML policies, renumeration committee policies and procedures across all operational services
Workforce
- To manage and supervise the team leaders of our community services within the delegated portfolio.
- To develop a cohesive, motivated high performing operational management team ensuring the effective leadership of all staff, ensuring that all staff are receiving monthly 1:1s and professional supervision where necessary.
- Ensure that an effective and robust system of appraisal is in place and functioning for all staff consistent with PMLs policies and procedures, with appropriate action and follow up taken including the identification and provision of Personal Development Plans
- With People and Culture colleagues, ensure that the key messages from the Annual Staff Survey are widely understood and that action plans to address issues that need further development are produced and acted upon.
- To act on the monthly workforce report where services are seen to be out of normal service ranges with regards to vacancy rates, sickness rates and turnover rates
- Support team leaders to recruit, develop and manage a high performing community care workforce, ensuring the skills, expertise, and motivation to deliver high quality care services.
- Work to perpetuate a positive, dynamic, and proactive culture within all operational services.
- To talent manage and develop future leaders and prepare others for change through effective personal and professional development programmes
Performance Monitoring and Management
- To support in the provision and use of accurate, relevant, and timely reports to monitor service performance, identify variances and to agree corrective actions consistent with NHSE requirements.
- To remain abreast of the quality of PMLs community services and make recommendations for improvements.
- To ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery.
- To operate as a member of the governance group, service clinical governance groups, service operational groups
Service development, business planning & project management.
- Identify, evaluate, adopt, adapt, and integrate services innovations including digitization that can improve patient care, experience and / or clinical workloads ensuring clinical safety and excellence remains paramount.
- Engage with patients to understand the need for, design and deliver new services and enlist feedback to improve existing services.
- Engage with PMLs Business Planning process ensuring it is understood by operational staff and embedded in day-to-day monitoring and service deliver.
- Lead delivery of agreed annual plan service redesign initiatives.
- Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective.
Strategic and stakeholder engagement
- Collaborate with the Director of Community Services to support community services resilience and sustainability by sharing our learning and ways of working from our organisational experience for the benefit of members.
- Proactively and positively engage with and support our federation member practices in Northamptonshire, being clear and transparent about what is deliverable within your role and on behalf of PML and passing discussions or requests on to other members of the team appropriately for early resolution.
- Attend external meetings at the request of the Director of Community Services representing PML.
- Collaborate and network with leaders from the BOB and Northamptonshire Integrated Care Systems to:
support and sustain general practice.
develop, deliver, or improve services to improve patient outcomes, population health outcomes,
support and sustain the health and care workforce.
- Work closely with the Executive Team in delivery of this role.
Key working relationships
- PML Directors
- All PML services
- Wider primary care community
- ICBs
- Regulatory bodies
- Patients and carers
Other
- Deputise for the Director of Community Services as requested and required.
- Represent PML with external agencies and organisations as required.
- Participate in the PML management on-call arrangements.
Person Specification
Qualifications
Essential
- Masters or equivalent relevant experience
- Leadership qualification or equivalent relevant experience
Experience
Essential
- Significant experience (> 5 years) of running services within patient care settings
- Developing new and innovative services within a community setting
- Broad workforce management experience including experience managing difficult and challenging situations
- Working with patient groups to improve patient access and experience of care
- Working with clinicians to deliver service change
- Significant experience of regulatory and compliance processes including CQC
Desirable
- Running a multi-site operation
- Significant operational service management experience including the delivery of financial, quality and KPIs targets
- Integrating/merging practices and the associated change management
- Using data to design and deliver service changes or quality improvement programmes, including measuring impact
- Working collaboratively to design services across primary, secondary and community services as well as local authority services
- Experience within commissioning environment
Skills and Knowledge
Essential
- Understanding of community contracts and funding
- Strong working knowledge of financial processes
- Understanding of national and local health care policy and strategy
- Experience of preparing practices for CQC inspections in general practice with good outcomes
- Ability to work to tight timescales, think on feet, problem solve, work calmly, professionally, and positively in a busy and evolving environment.
- Strong interpersonal skills
- Able to prioritise and work accurately to meet tight deadlines.
- Analytical ability: process and act on a range of complex and diverse information and using it to make decisions
- People management including HR processes
- Experience managing a variety of patient care settings
- Acts in a way that is consistent with legislation, policies and procedures and abide by the Trust Health and Safety policies
- Able to work with others to deliver all operational targets
- Able to demonstrate strong levels of personal resilience
- Excellent interpersonal skills and ability to communicate effectively at all levels
Other Criteria
Essential
- Car driver, able to drive for work
- High levels of personal autonomy
- Can participate in on call duties
Person Specification
Qualifications
Essential
- Masters or equivalent relevant experience
- Leadership qualification or equivalent relevant experience
Experience
Essential
- Significant experience (> 5 years) of running services within patient care settings
- Developing new and innovative services within a community setting
- Broad workforce management experience including experience managing difficult and challenging situations
- Working with patient groups to improve patient access and experience of care
- Working with clinicians to deliver service change
- Significant experience of regulatory and compliance processes including CQC
Desirable
- Running a multi-site operation
- Significant operational service management experience including the delivery of financial, quality and KPIs targets
- Integrating/merging practices and the associated change management
- Using data to design and deliver service changes or quality improvement programmes, including measuring impact
- Working collaboratively to design services across primary, secondary and community services as well as local authority services
- Experience within commissioning environment
Skills and Knowledge
Essential
- Understanding of community contracts and funding
- Strong working knowledge of financial processes
- Understanding of national and local health care policy and strategy
- Experience of preparing practices for CQC inspections in general practice with good outcomes
- Ability to work to tight timescales, think on feet, problem solve, work calmly, professionally, and positively in a busy and evolving environment.
- Strong interpersonal skills
- Able to prioritise and work accurately to meet tight deadlines.
- Analytical ability: process and act on a range of complex and diverse information and using it to make decisions
- People management including HR processes
- Experience managing a variety of patient care settings
- Acts in a way that is consistent with legislation, policies and procedures and abide by the Trust Health and Safety policies
- Able to work with others to deliver all operational targets
- Able to demonstrate strong levels of personal resilience
- Excellent interpersonal skills and ability to communicate effectively at all levels
Other Criteria
Essential
- Car driver, able to drive for work
- High levels of personal autonomy
- Can participate in on call duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
