Job summary
The Senior Administrator will support PML in managing the relationship between PML and GP practices across Oxfordshire and Northamptonshire. The role will focus on supporting GP practices and supporting the mobilisation of service pilots. This position involves close collaboration with the PML Senior Management team to achieve the goals outlined in the PML Annual Plans. This role would suit someone who is self-motivated and understands general practice and primary care networks. The role might require some travel throughout Northamptonshire and Oxfordshire.
Main duties of the job
The person employed in this post will be the first point of contact for PML's GP Practice workforce. You will report to Senior Management and work with other members of PML, PCN staff and key stakeholders. This role presents an excellent opportunity for an individual to broaden and develop their career, building upon their existing communications and NHS experience. The main responsibility of this role is to collect and present critical data, including GP practice staff records: sickness and absence data, annual leave usage, toil hours and data to support project delivery. The ideal candidate will have a background in project administration/officer role and experience in the primary care sector.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
- Support the implementation and delivery of service pilots in Northamptonshire and Oxfordshire.
- Support GP practices in developing their workforce, supported by PML, offering advice, and drawing on PML colleagues to assist
- Support the operational responsibility for the delivery of our GP practice services, with around 20 key staff working in 3 primary care networks (PCNs) currently.
- Work with GP practices to ensure that all staff are receiving monthly 1:1s and professional supervision and training as necessary as described in PMLs governance protocols.
- Work closely with GP practices to assist in the recruitment and development of the key workforce ensuring staff are fully embedded and supported within their services
- Ensure that workforce is undertaking the relevant mandatory training in line with role requirements as per HEE guidance
- Collect and present critical data, including staff records, sickness and absence data, annual leave usage, and toil hours etc.
- Maintain up-to-date staff related HR documentation to be shared with HR and ensure staff information is updated with accurate tracking of rotas and leave. Assist Senior management in delivering membership benefits and services, including GP practice support.
- Ensure key staff have access to relevant clinical systems and are properly trained and onboarded.
- Ensure workforce undertakes relevant mandatory training in line with role requirements.
- Assist senior management in maintaining an effective system of appraisal and professional supervision for staff, ensuring Personal Development Plans are in place and acted upon.
- Monitor monthly workforce reports to address vacancy rates, sickness rates, and turnover rates.
- Develop operational knowledge of clinical IT systems and databases, particularly EMIS and SystmOne (training can be provided).
- Assist in coordinating incidents and complaint investigations, ensuring organisational learning is highlighted and actioned.
- Participate in an annual individual performance review and maintain records of personal and professional development.
- Engage in relevant training programs as agreed with the line manager
Job description
Job responsibilities
- Support the implementation and delivery of service pilots in Northamptonshire and Oxfordshire.
- Support GP practices in developing their workforce, supported by PML, offering advice, and drawing on PML colleagues to assist
- Support the operational responsibility for the delivery of our GP practice services, with around 20 key staff working in 3 primary care networks (PCNs) currently.
- Work with GP practices to ensure that all staff are receiving monthly 1:1s and professional supervision and training as necessary as described in PMLs governance protocols.
- Work closely with GP practices to assist in the recruitment and development of the key workforce ensuring staff are fully embedded and supported within their services
- Ensure that workforce is undertaking the relevant mandatory training in line with role requirements as per HEE guidance
- Collect and present critical data, including staff records, sickness and absence data, annual leave usage, and toil hours etc.
- Maintain up-to-date staff related HR documentation to be shared with HR and ensure staff information is updated with accurate tracking of rotas and leave. Assist Senior management in delivering membership benefits and services, including GP practice support.
- Ensure key staff have access to relevant clinical systems and are properly trained and onboarded.
- Ensure workforce undertakes relevant mandatory training in line with role requirements.
- Assist senior management in maintaining an effective system of appraisal and professional supervision for staff, ensuring Personal Development Plans are in place and acted upon.
- Monitor monthly workforce reports to address vacancy rates, sickness rates, and turnover rates.
- Develop operational knowledge of clinical IT systems and databases, particularly EMIS and SystmOne (training can be provided).
- Assist in coordinating incidents and complaint investigations, ensuring organisational learning is highlighted and actioned.
- Participate in an annual individual performance review and maintain records of personal and professional development.
- Engage in relevant training programs as agreed with the line manager
Person Specification
Skills and Knowledge
Essential
- Competent in the use of IT systems (Microsoft Office) preferably with experience of EMIS, SystmOne)- Training can be provided
- Proficiency in data analysis and reporting tools (e.g., Excel).
- Strong communication and interpersonal skills.
- Attention to detail and commitment to data accuracy.
- Ability to work independently and as part of a team.
- Excellent organisational and time-management skills.
Qualifications
Essential
- High standard of English and Mathematics including minimum of five GCSEs (A to C), minimum C grade in English and Mathematics.
Experience
Essential
- Proven experience in a Senior administration or project Admin/officer role, preferably within the primary care sector.
- Strong background in data collection, management, and reporting.
Desirable
- Understanding of primary care services
- Management and development of staff groups
Other
Essential
- Self-motivated and able to demonstrate strong levels of personal resilience
- Right to work in the UK
- Able to work flexibly to manage operational pressures
Desirable
- UK Driving License and car owner
Person Specification
Skills and Knowledge
Essential
- Competent in the use of IT systems (Microsoft Office) preferably with experience of EMIS, SystmOne)- Training can be provided
- Proficiency in data analysis and reporting tools (e.g., Excel).
- Strong communication and interpersonal skills.
- Attention to detail and commitment to data accuracy.
- Ability to work independently and as part of a team.
- Excellent organisational and time-management skills.
Qualifications
Essential
- High standard of English and Mathematics including minimum of five GCSEs (A to C), minimum C grade in English and Mathematics.
Experience
Essential
- Proven experience in a Senior administration or project Admin/officer role, preferably within the primary care sector.
- Strong background in data collection, management, and reporting.
Desirable
- Understanding of primary care services
- Management and development of staff groups
Other
Essential
- Self-motivated and able to demonstrate strong levels of personal resilience
- Right to work in the UK
- Able to work flexibly to manage operational pressures
Desirable
- UK Driving License and car owner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
