Job summary
PML are seeking a highly motivated and experienced senior Business Manager to join the team. As a Business Manager, you will be responsible for overseeing and coordinating various aspects of BCHCs operations to ensure efficiency and financial control. You will play a crucial role in driving the growth and success of our organisation by implementing effective strategies and managing the day-to-day activities, delivering the agreed strategic plan as approved by the Primary Care Director (PCD).
The ideal candidate will be well-versed in all commercial matters and have previously worked in a healthcare environment. They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the companys vision and culture. The goal will be to ensure the effectiveness of BCHCs activities to drive sustainable development and long-term success as well as appropriate and safe patient care thus providing first class health care services.
Main duties of the job
- Financial oversight, controlling and managing within agreed authority level.
- Strategize, implement, and oversee processes for increased productivity and growth
- Ensure patient access is meeting demand and agreed targets and agree action plans to modify or improve this critical aspect
- Manage employee activities, providing suitable resources via POM
- Establish and develop relationships with relevant stakeholders
- Establish cost parameters and manage overall financial controls for the organisation
- Maintain plan for forecasting, targeting, and attaining profitable results
- Oversee the development of PCN activity and provide Federation support
- Establish good insight and influence on Digital Transformation Plans
- Ensure the Practice is at the forefront of Primary Care in the locality
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
At Banbury Cross Health Centre we have 42,000+ registered patients and employ approx. 200 staff including GPs, nurses, physios, pharmacists, other health professional and administrative staff. The practice is also a single Primary Care Network which provides unique opportunity to integrate the benefits of GMS with the PCN DES.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description
Job responsibilities
Service Delivery
- Implement and develop business plans and strategies for BCHC to achieve agreed goals and outcomes in line with the strategic plan as agreed with the Director of Primary Care (DPC)
- Create and contribute to practice strategy, formulate objectives, and develop ideas for future practice development.
- Responsible for keeping the Director of Primary Care abreast of forthcoming changes in primary care.
- Work with the Research team to ensure cost effective and worthwhile projects are commissioned
- Build and maintain strong relationships with NHS stakeholders and external bodies.
- Identify new business opportunities with the DPC to develop agreed strategies to capitalise and maximise income streams.
- Optimise operational processes and procedures to maximise efficiency and productivity
- Monitor market trends and competitor activities ensure service excellence is maintained and developed.
- Oversee and monitor PPG involvement and contribution.
- Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.), reviewing supplier arrangements and costs.
- Assess and evaluate accommodation requirements and manage any development and expansion plans in line with agreed strategy and funding.
- Organise and coordinate operations in ways that ensure maximum productivity
- Gather, analyse and interpret external and internal data, write and present monthly board reports
- Represent the company at events, conferences, and external development meetings.
- Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines
- Work with senior managers to develop long-term strategic initiatives
Governance and Risk
- Monitor and analyse key performance indicators to identify areas for improvement taking and recommending appropriate actions in conjunction with the business plans.
- Ensure compliance with CQC requirements, healthcares relevant laws, regulations, and industry standards working with the Quality Director.
Management and Leadership
- Manage workload, staff availability and cover, in collaboration with fellow partners
- Make, implement and adhere to decisions, in collaboration with Clinical Leads, including following agreed processes to raise concerns
- Develop and nurture professional and collaborative working relationships with all staff and external stakeholders
- Ensure the practice and all staff follow best practice, as set out in clinical guidelines and identified through audits
- Identify opportunities to improve existing processes and develop new ones, both in the practice and those involving external agencies and stakeholders
- Work closely with the Clinical Leads across the practice and develop appropriate plans to capitalise on new clinical opportunities.
- Lead on clinical and practice management, including delegating responsibility as appropriate
- Develop and maintain systems to ensure the efficient running of the practice, such as those to manage staff training, performance, clinical governance, IT, complaints and equality and diversity.
- Action and refer concerns and issues as appropriate
- Represent the organisation at ICS/ICB and regional meetings
Financial
- Responsible for the financial management, including budgeting, forecasting, and financial reporting at BCHC. Taking responsibility for approval and control of practice expenditure within agreed authority level.
- Oversee and support your direct line reports and their departments financial management is in line with budget and on plan.
- Investigate and ensure the practice is maximising all aspects of income.
- Research, understand and report on the financial implications of contract and legislation changes.
- Personal and professional development of self and others
- Ensure knowledge is kept up to date with current practice workings and identify potential threats and opportunities using the SWOT model for reporting purposes
- Foster a positive and collaborative work environment and promote teamwork and ethical behaviour among team managers
- Prepare for and complete annual external appraisals
- Prepare for and complete revalidation process
- Act as a mentor and positive role model to all members of staff, both clinical and non-clinical, sharing information and good practice
- Prioritise own workload and collaborate with others to delegate and prioritise team and practice workload
- Undertake training as required to ensure competencies for delivering all responsibilities, to meet personal, statutory and practice education and learning needs, including keeping records of learning, reflection complaints and feedback
- Responsible for managers reports, act as mentor and guide when conducting appraisals and personal development plans in line with the business needs
- Keep up to date with current evidence-based approaches to patient care and service delivery
- Lead and contribute to education activities, such as reviewing significant events, clinical audit, and protected learning time (PLT)
Job description
Job responsibilities
Service Delivery
- Implement and develop business plans and strategies for BCHC to achieve agreed goals and outcomes in line with the strategic plan as agreed with the Director of Primary Care (DPC)
- Create and contribute to practice strategy, formulate objectives, and develop ideas for future practice development.
- Responsible for keeping the Director of Primary Care abreast of forthcoming changes in primary care.
- Work with the Research team to ensure cost effective and worthwhile projects are commissioned
- Build and maintain strong relationships with NHS stakeholders and external bodies.
- Identify new business opportunities with the DPC to develop agreed strategies to capitalise and maximise income streams.
- Optimise operational processes and procedures to maximise efficiency and productivity
- Monitor market trends and competitor activities ensure service excellence is maintained and developed.
- Oversee and monitor PPG involvement and contribution.
- Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.), reviewing supplier arrangements and costs.
- Assess and evaluate accommodation requirements and manage any development and expansion plans in line with agreed strategy and funding.
- Organise and coordinate operations in ways that ensure maximum productivity
- Gather, analyse and interpret external and internal data, write and present monthly board reports
- Represent the company at events, conferences, and external development meetings.
- Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines
- Work with senior managers to develop long-term strategic initiatives
Governance and Risk
- Monitor and analyse key performance indicators to identify areas for improvement taking and recommending appropriate actions in conjunction with the business plans.
- Ensure compliance with CQC requirements, healthcares relevant laws, regulations, and industry standards working with the Quality Director.
Management and Leadership
- Manage workload, staff availability and cover, in collaboration with fellow partners
- Make, implement and adhere to decisions, in collaboration with Clinical Leads, including following agreed processes to raise concerns
- Develop and nurture professional and collaborative working relationships with all staff and external stakeholders
- Ensure the practice and all staff follow best practice, as set out in clinical guidelines and identified through audits
- Identify opportunities to improve existing processes and develop new ones, both in the practice and those involving external agencies and stakeholders
- Work closely with the Clinical Leads across the practice and develop appropriate plans to capitalise on new clinical opportunities.
- Lead on clinical and practice management, including delegating responsibility as appropriate
- Develop and maintain systems to ensure the efficient running of the practice, such as those to manage staff training, performance, clinical governance, IT, complaints and equality and diversity.
- Action and refer concerns and issues as appropriate
- Represent the organisation at ICS/ICB and regional meetings
Financial
- Responsible for the financial management, including budgeting, forecasting, and financial reporting at BCHC. Taking responsibility for approval and control of practice expenditure within agreed authority level.
- Oversee and support your direct line reports and their departments financial management is in line with budget and on plan.
- Investigate and ensure the practice is maximising all aspects of income.
- Research, understand and report on the financial implications of contract and legislation changes.
- Personal and professional development of self and others
- Ensure knowledge is kept up to date with current practice workings and identify potential threats and opportunities using the SWOT model for reporting purposes
- Foster a positive and collaborative work environment and promote teamwork and ethical behaviour among team managers
- Prepare for and complete annual external appraisals
- Prepare for and complete revalidation process
- Act as a mentor and positive role model to all members of staff, both clinical and non-clinical, sharing information and good practice
- Prioritise own workload and collaborate with others to delegate and prioritise team and practice workload
- Undertake training as required to ensure competencies for delivering all responsibilities, to meet personal, statutory and practice education and learning needs, including keeping records of learning, reflection complaints and feedback
- Responsible for managers reports, act as mentor and guide when conducting appraisals and personal development plans in line with the business needs
- Keep up to date with current evidence-based approaches to patient care and service delivery
- Lead and contribute to education activities, such as reviewing significant events, clinical audit, and protected learning time (PLT)
Person Specification
Experience
Essential
- Proven experience in a similar role, preferably in the healthcare industry
- Experience in developing business strategy
- Strong ability with financial and budgetary processes
Desirable
- Up-to-date knowledge of relevant industry trends
- Experience of working in a primary care environment
- Experience of QOF and clinical audit
Qualifications
Essential
- Bachelor's degree in Business Management or relevant field.
Desirable
- Master's degree in Business Management, MSc/MBA/MA would be a plus.
Skills and Knowledge
Essential
- Strong leadership and management skills, with the ability to effectively motivate and inspire teams
- Excellent understanding of business operations, financial management, and strategic planning
- Outstanding communication and interpersonal skills
- Ability to work under pressure and deliver results within tight deadlines
- Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems.
Desirable
- Good understanding of research methods and data analysis techniques.
- Exceptional analytical and problem-solving abilities
- Excellent organisation skills
Other
Essential
- Flexibility to work outside core office hours.
Desirable
- Understanding of PCNs
- Strategic Business planning
Person Specification
Experience
Essential
- Proven experience in a similar role, preferably in the healthcare industry
- Experience in developing business strategy
- Strong ability with financial and budgetary processes
Desirable
- Up-to-date knowledge of relevant industry trends
- Experience of working in a primary care environment
- Experience of QOF and clinical audit
Qualifications
Essential
- Bachelor's degree in Business Management or relevant field.
Desirable
- Master's degree in Business Management, MSc/MBA/MA would be a plus.
Skills and Knowledge
Essential
- Strong leadership and management skills, with the ability to effectively motivate and inspire teams
- Excellent understanding of business operations, financial management, and strategic planning
- Outstanding communication and interpersonal skills
- Ability to work under pressure and deliver results within tight deadlines
- Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems.
Desirable
- Good understanding of research methods and data analysis techniques.
- Exceptional analytical and problem-solving abilities
- Excellent organisation skills
Other
Essential
- Flexibility to work outside core office hours.
Desirable
- Understanding of PCNs
- Strategic Business planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
