Job summary
With the announcement of new ARRS roles across the NHS, this role has the flexibility, for the right candidate, and based on performance, to progress into an ARRS role, after the initial 12 month contract.
The Digital Champion will support the embedding of existing platforms, or where appropriate support further work on more suitable platforms.
The role will be coordinating with the GP practices to understand what issues they have and work with the PCN management and IT support provider to fix identified issues.
The successful candidate will need to be knowledgeable around computer systems, especially Microsoft products (MS Office, Teams, Windows etc.).
You will need to be someone who can self-motivate, problem-solve and manage your own workload and priorities. You will need to possess excellent interpersonal and communication skills to build relationships across the PCN and support other general practice digital projects.
A personable character to deliver training to PCN staff to help them understand the digital solutions is also important.
This role will be shared across 2 PCNs in Northamptonshire, looking after a total of 9 surgeries with a patient size in excess of 60k.
As this role will be remote based, but visiting all GP practices, a valid driving licence, business insurance and reliable car is essential.
Main duties of the job
- Support the adoption of new digital tools or existing system enhancements within PCN and its member practices.
- To build and improve on patients experience of accessing and use of digital tools within GP practices.
- Through the sharing of best practice, aid all to work more efficiently in the use of their digital tools.
- To increase digital collaboration with partner organisations and cross PCNs.
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of c. £16m. PML holds GMS contracts, as well as being a GP Federation representing c. 50 GP practices covering approximately 650,000 patients.
Job description
Job responsibilities
- The PCN Digital Champion will aid the PCN and its member practices to implement digital changes at a GP practice and PCN level. Likely areas of support would include support with online and video consultations, helping with the introduction of Shared Care Records, coordination of GP and PCN digital training, supporting GP practices with digital interaction with Care Homes, cloud based telephony, Robotic Process Automation (RPA).
- Practically, the PCN Digital Champion will help coordinate digital developments with practices, providing a local point of contact for developments. As agreed within the respective PCN, the PCN Digital Champion will take responsibility for delivery of certain digital plans.
- The Digital Champion will be expected to develop internal expertise on digital tools and services in use within the PCN and its member practices and undertake work with member practices to reduce variation.
- The Digital Champion will link with the PCN Toolkit and ensure that plans are aligned to the clinical strategy of the PCN.
- The Digital Champion will work with the ICBs PCN Support Taskforce helping to develop and implement PCN digital plans.
- The PCN Digital Champion will be expected to establish user groups within and across PCNs to share and learn expertise.
- The PCN Digital Champion will be expected to work with each member practices patient representative group to help understand patients experience of digital interaction with practices etc. The champions will be expected to help practices respond to the requests from the various patient representative groups.
- The Digital Champion will support the ICB with the development of system wide digital plans, developed from the plans, needs and learnings from PCNs.
- Build an understanding of integration and interoperability within health care in general and primary care in particular; how systems fit together
- Help coordinate digital developments with practices, providing a local point of contact for developments. The PCN Digital Champion will take responsibility for delivering specific digital plans.
Job description
Job responsibilities
- The PCN Digital Champion will aid the PCN and its member practices to implement digital changes at a GP practice and PCN level. Likely areas of support would include support with online and video consultations, helping with the introduction of Shared Care Records, coordination of GP and PCN digital training, supporting GP practices with digital interaction with Care Homes, cloud based telephony, Robotic Process Automation (RPA).
- Practically, the PCN Digital Champion will help coordinate digital developments with practices, providing a local point of contact for developments. As agreed within the respective PCN, the PCN Digital Champion will take responsibility for delivery of certain digital plans.
- The Digital Champion will be expected to develop internal expertise on digital tools and services in use within the PCN and its member practices and undertake work with member practices to reduce variation.
- The Digital Champion will link with the PCN Toolkit and ensure that plans are aligned to the clinical strategy of the PCN.
- The Digital Champion will work with the ICBs PCN Support Taskforce helping to develop and implement PCN digital plans.
- The PCN Digital Champion will be expected to establish user groups within and across PCNs to share and learn expertise.
- The PCN Digital Champion will be expected to work with each member practices patient representative group to help understand patients experience of digital interaction with practices etc. The champions will be expected to help practices respond to the requests from the various patient representative groups.
- The Digital Champion will support the ICB with the development of system wide digital plans, developed from the plans, needs and learnings from PCNs.
- Build an understanding of integration and interoperability within health care in general and primary care in particular; how systems fit together
- Help coordinate digital developments with practices, providing a local point of contact for developments. The PCN Digital Champion will take responsibility for delivering specific digital plans.
Person Specification
Skills and Attributes
Essential
- Comfortable with technology and operational processes; able to learn on your feet
- Organised and able to see things through to conclusion, including persuading others, being persistent
- Self-driven to understand the interactions between IT systems in the NHS, how these work, and why they are important
- The ability to anticipate barriers and issues and take action to mitigate risks
- Comfortable communicating with a range of audiences
- Excellent written and spoken language skills
- Interpersonal skills
- Time management and prioritisation skills
- Negotiation and conflict management
- Analytical and problem-solving skills
- Able to work on own initiative
- Technologically curious
- Working independently and managing own workload
- Enjoy learning how systems interconnect
- Team working
- Approachable, adaptable, supportive, self-motivated
Experience
Essential
- Experience in developing and implementing plans and the successful delivery of objectives
- Experience in participating in the management of change
- Knowledge and understanding of governance (clinical, financial and corporate)
- Strong IT skills, including website, Microsoft Office packages.
- Demonstrating persistence in finding ways to overcome obstacles
- Coaching skills to build the confidence of users
Desirable
- Systm1 knowledge strongly advantageous
Person Specification
Skills and Attributes
Essential
- Comfortable with technology and operational processes; able to learn on your feet
- Organised and able to see things through to conclusion, including persuading others, being persistent
- Self-driven to understand the interactions between IT systems in the NHS, how these work, and why they are important
- The ability to anticipate barriers and issues and take action to mitigate risks
- Comfortable communicating with a range of audiences
- Excellent written and spoken language skills
- Interpersonal skills
- Time management and prioritisation skills
- Negotiation and conflict management
- Analytical and problem-solving skills
- Able to work on own initiative
- Technologically curious
- Working independently and managing own workload
- Enjoy learning how systems interconnect
- Team working
- Approachable, adaptable, supportive, self-motivated
Experience
Essential
- Experience in developing and implementing plans and the successful delivery of objectives
- Experience in participating in the management of change
- Knowledge and understanding of governance (clinical, financial and corporate)
- Strong IT skills, including website, Microsoft Office packages.
- Demonstrating persistence in finding ways to overcome obstacles
- Coaching skills to build the confidence of users
Desirable
- Systm1 knowledge strongly advantageous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
