Job summary
NUPAS is expanding!!
The post
holder will work to provide the highest standards of patient care and perform
competencies as required as a Receptionist/ Administrator/health care support
worker. The successful applicant must be prepared to travel to Surbiton, Battersea and Croydon clinics, delivering a supportive and non-judgemental service to patients and
their supporters attending NUPAS clinics. Co-ordinating the patient pathway
throughout the patients time during the clinic. The applicant will undertake
and achieve training specific to the role, including the care certificate and
will support with relevant clinical procedures once appropriate training has
been provided.
Main duties of the job
Clinical
Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.
Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
Undertake pregnancy tests and record results as required.
Stock clinical areas and maintain the clinical/administrative environment to a high standard.
Order and receive stock as necessary.
Ensure infection prevention policies are always adhered to.
Respect the confidentiality of information both on and off duty.
To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
Theatre support as required.
Service Delivery
Deliver a consistent, patient centred, caring service.
Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
Liaise with clinical and medical staff regarding patient and medical queries.
Co-ordinate patient treatment pathway throughout time in the clinic.
Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
Prepare and complete Patient notes.
Remote Administrator Duties.
Referrals to external providers or NHS Hospitals.
Undertake cashiering duties.
About us
NUPAS is one of the leading organisations supporting women's reproductive choices.
The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.
NUPAS is committed to
safeguarding and safeguarding children, young people and vulnerable adults is
everyones responsibility. Onboarding checks are undertaken in line with the
NHS Employment Checking Standards including a basic disclosure check under the
Disclosing and Barring Service.
All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
The post holder will, in support of the NUPAS Visions & Values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.
Job description
Job responsibilities
Clinical
Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.
Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
Undertake pregnancy tests and record results as required.
Stock clinical areas and maintain the clinical/administrative environment to a high standard.
Order and receive stock as necessary.
Ensure infection prevention policies are always adhered to.
Respect the confidentiality of information both on and off duty.
To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
Theatre support as required.
Identify
and escalate any risk or safeguarding concerns to senior colleagues and
actively seek to reduce or eliminate those concerns identified in a positive
manner.
To ensure clinical areas are set up, stock is unpacked and rotated.
To support in the cleaning-up / restocking of work areas after use.
To undertake relevant training in medications management and unpack medications to storage facility/Handle medications as appropriate/in line with standard operation procedures.
To include wiping down all surfaces at the end of each shift or session, as the need arises.
Potential contact with bodily fluids.
Handle blood samples in accordance with safe working practices.
Undertake duties in accordance with safe working practices relating to COSHH, wear appropriate PPE.
Maintain effective infection control procedures.
Ensure hazardous waste is disposed of in accordance with Company procedures.
Carry out duties in accordance with Health and Safety policy.
Service Delivery
Deliver
a consistent, patient-centred, caring, confidential and professional reception
and administration service ensuring patient and service needs are met.
Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
Liaise with clinical and medical staff regarding patient and medical queries.
Co-ordinate patient treatment pathway throughout time in the clinic.
Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
Prepare and complete Patient notes.
Remote Administrator Duties.
Referrals to external providers or NHS Hospitals.
Undertake cashiering duties.
Supportpatient to right choice.
Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
Work in harmony with all other personnel and to communicate in an open and courteous manner with patients and colleagues.
Undertake any training necessary to fulfil duties and responsibilities.
Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.
To use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.
Observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.
Show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.
Observe all safety rules and follow safe working practices.
Understand and adhere to the requirements of NUPAS policy and procedures.
Ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.
Job description
Job responsibilities
Clinical
Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.
Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
Undertake pregnancy tests and record results as required.
Stock clinical areas and maintain the clinical/administrative environment to a high standard.
Order and receive stock as necessary.
Ensure infection prevention policies are always adhered to.
Respect the confidentiality of information both on and off duty.
To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
Theatre support as required.
Identify
and escalate any risk or safeguarding concerns to senior colleagues and
actively seek to reduce or eliminate those concerns identified in a positive
manner.
To ensure clinical areas are set up, stock is unpacked and rotated.
To support in the cleaning-up / restocking of work areas after use.
To undertake relevant training in medications management and unpack medications to storage facility/Handle medications as appropriate/in line with standard operation procedures.
To include wiping down all surfaces at the end of each shift or session, as the need arises.
Potential contact with bodily fluids.
Handle blood samples in accordance with safe working practices.
Undertake duties in accordance with safe working practices relating to COSHH, wear appropriate PPE.
Maintain effective infection control procedures.
Ensure hazardous waste is disposed of in accordance with Company procedures.
Carry out duties in accordance with Health and Safety policy.
Service Delivery
Deliver
a consistent, patient-centred, caring, confidential and professional reception
and administration service ensuring patient and service needs are met.
Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
Liaise with clinical and medical staff regarding patient and medical queries.
Co-ordinate patient treatment pathway throughout time in the clinic.
Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
Prepare and complete Patient notes.
Remote Administrator Duties.
Referrals to external providers or NHS Hospitals.
Undertake cashiering duties.
Supportpatient to right choice.
Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
Work in harmony with all other personnel and to communicate in an open and courteous manner with patients and colleagues.
Undertake any training necessary to fulfil duties and responsibilities.
Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.
To use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.
Observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.
Show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.
Observe all safety rules and follow safe working practices.
Understand and adhere to the requirements of NUPAS policy and procedures.
Ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration Or a good standard of general education to GCSE level. Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment. Support a woman's right to request an abortion.
Desirable
Experience
Essential
- Recent reception and general clerical work experience or recent Healthcare Assistant experience. Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner. To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied. Experience of communicating effectively with people in various situations. Understanding of the Data Protection Act and code of confidentiality. Working knowledge of Microsoft Office Word, Excel, Outlook. Ability to challenge poor behaviour Role modelling good behaviour. A positive attitude and able to act on feedback. Ability to praise and be supportive to others. Ability to communicate clearly and effectively in English in both verbal and written formats. Good interpersonal skills. Accurate keyboard skills General office skills. Ability to prioritise own workload. Ability to use initiative within defined parameters. Ability to deal with the public. Ability to work as part of a team and independently. Positive non-judgemental approach, and pro-choice is essential. Willingness to undertake relevant training. Ability to offer flexibility of working to meet needs of the service & able to meet the travel requirements of the role.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration Or a good standard of general education to GCSE level. Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment. Support a woman's right to request an abortion.
Desirable
Experience
Essential
- Recent reception and general clerical work experience or recent Healthcare Assistant experience. Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner. To embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied. Experience of communicating effectively with people in various situations. Understanding of the Data Protection Act and code of confidentiality. Working knowledge of Microsoft Office Word, Excel, Outlook. Ability to challenge poor behaviour Role modelling good behaviour. A positive attitude and able to act on feedback. Ability to praise and be supportive to others. Ability to communicate clearly and effectively in English in both verbal and written formats. Good interpersonal skills. Accurate keyboard skills General office skills. Ability to prioritise own workload. Ability to use initiative within defined parameters. Ability to deal with the public. Ability to work as part of a team and independently. Positive non-judgemental approach, and pro-choice is essential. Willingness to undertake relevant training. Ability to offer flexibility of working to meet needs of the service & able to meet the travel requirements of the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
