Head of Operations

NUPAS Ltd

The closing date is 04 May 2025

Job summary

Head of Operations is a permanent position, you will be expected to work full-time hours of 37.5 per week (5 days a week, 7.5 hours per day). This is a Hybrid role, working from home with the expectation of National Travel.

This is an opportunity to work for one of the leading organisations supporting women's reproductive choices and, as such, it is essential that you feel as passionately about this, and the right to choose, as we do.

Main duties of the job

Head of Operations will oversee NUPAS resource and capacity to ensure an accessible, patient focussed service at all times. In conjunction with the regional managers and regional clinical leads, regularly reviewing staffing needs and skill mix requirements to deliver excellent care.

Oversee and act as line manager for all NUPAS Regional Managers.

To support the Regional Leadership Team in the delivery of a safe and quality driven service to all patients in accordance with the requirements of the Abortion Act, Care Quality Commission Regulatory Standards, other relevant legislation, NUPAS strategy and NUPAS policies, procedures and guidelines.

To effectively contribute to the strategic direction and operational success of NUPAS by being a member of the Senior Leadership Team to focus on strategic planning, decision-making, resource allocation, and fostering a positive and productive work environment.

Promotion of a supportive and friendly working environment.

Non judgmental attitude.

About us

NUPAS is one of the leading organisations supporting women's reproductive choices.

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Visions & Values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.

Date posted

09 April 2025

Pay scheme

Other

Salary

Depending on experience £62000-£67000 a year, company car. Hybrid with national travel

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

E0169-25-0018

Job locations

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B152UL

Job description

Job responsibilities

Main Duties

Oversee NUPAS resource and capacity to ensure an accessible, patient-focused service at all times. In conjunction with the regional managers and regional clinical leads, regularly reviewing staffing needs and skill mix requirements to deliver excellent care.

Oversee and act as line manager for all NUPAS Regional Managers.

Continuously analyse data to identify operational, reporting and quality issues.

Oversee NUPAS Counselling service.

Toeffectively contribute to the strategic direction and operational success of NUPAS by being a member of the Senior Leadership Team to focus on strategic planning, decision-making, resource allocation, and fostering a positive and productive work environment.

Support the organisation to achieve ISO9001 certification.

Work with the Regional Leadership Team, contributing to the strategic development of the organisation by identifying and implementing improvements for patients, employees, and other stakeholders.

Be a key player in the identification of new opportunities that will increase the profile of NUPAS as one of the leading abortion providers.

Work with the Regional Leadership Team, within their own geographical areas by building on existing and new relationships with key stakeholders such as GPs and other Healthcare organisations.

Support the Regional Leadership Team in the delivery of a safe and quality driven service to all patients in accordance with the requirements of the Abortion Act, Care Quality Commission Regulatory Standards, other relevant legislation, NUPAS strategy and NUPAS policies, procedures and guidelines.

Lead the Emergency Prevention, Preparedness and Response Working Group in line with NUPAS Business Continuity plan.

Business and Financial Management

Promote contractual cost effectiveness by ensuring that all services operate in an efficient and safe manner at all times.

Work collaboratively to identify realistic and achievable plans within all services.

Adhere to all company HR policies and procedures and ensure compliance with employment legislation and regulation at all times.

Develop an environment where all staff are constantly seeking to make service improvements and to deliver against the agreed patient activity and financial targets.

Working with the Senior Leadership Team to ensure that policies, procedures and processes are in place to provide assurance to the board ensuring there is statutory and regulatory compliance at all times.

Ensure predictive operational management is in place, to anticipate and to manage both opportunities and problems in service delivery.

Assist in the identification of potential new premises for service delivery and to complete and support submission of applications for the licensing of new clinical units in conjunction with the Regional Managers.

Develop and monitor achievement of local and strategic targets and implement remedial action as necessary.

Professional Development

Keep up to date with best practice and developments in abortion and family planning services.

Attend training relevant to the role of post holder, as provided, and to actively and continuously review all work-related activities and identify areas for improvement.

General

Undertake any other duties commensurate with the level and responsibilities of the post and or that are deemed to be within the post holders capabilities.

Work in harmony with all other team members and to communicate in an open, courteous and transparent manner.

Support and respect a woman's right to request an abortion within the UK legal framework.

Maintain and improve standards of work through the undertaking of training, attending courses and keeping up-to-date with technical information

Make and foster connections between regions to enhance lateral working and care pathway approaches.

Adhere to the Information Governance requirements of NUPAS, to treat all information as confidential and abide by the Data Protection Act.

Take responsibility to safeguard young people and to protect vulnerable adults.

Demonstrate personal commitment and contribution to effective teamwork across the full range of NUPAS activities including the maintenance of effective liaison with internal and external key people and organisations.

Adhere to all relevant Department of Health and Social Care guidelines.

Ensure adherence to the Care Quality Commission national minimum healthcare standards.

Ensure full compliance with the Abortion Act 1967.

Ensure full compliance with NUPASs Fit and Proper Persons Policy in relation to the Care Quality Commissions regulatory standard.