Job summary
NUPAS is expanding!!
We have an exciting opportunity for a Healthcare Support Worker to provide a Receptionist/ Administration/Healthcare role in Buckinghamshire, including Reading, Slough & Maidenhead. The post is part-time, working two days per week, the successful candidate will be expected to work every other Saturday at our Maidenhead clinic.
The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator/Healthcare Worker. The successful applicant must be prepared to travel, delivering a supportive and non-judgemental service to patients and their supporters attending clinics, co-ordinating the patient pathway throughout the patients time in the clinic.
Main duties of the job
Clinical
Assist colleagues during the sensitive examination and treatment
of patients within the department, treating them with respect and always
promoting their dignity and comfort.
Chaperone as required with procedures, recognising when patients
condition deteriorates and escalating as required.
Work in a caring, professional, and co-operative way with patients,
their significant others, and colleagues.
Undertake pregnancy tests and record results as required.
Stock clinical areas and maintain the
clinical/administrative environment to a high standard.
Order and receive stock as necessary.
Ensure infection prevention policies are always adhered to.
Respect the confidentiality of information both on and off
duty.
To understand the principles of confidentiality, effective
verbal and written communication and the recording of appropriate
documentation.
Theatre support as required.
Service Delivery
Deliver a consistent,
patient centred, caring service.
Ensure all patient case notes are processed in a consistent
and timely fashion in line with monthly invoicing requirements.
Liaise with clinical and medical staff regarding patient and
medical queries.
Co-ordinate patient treatment pathway throughout time in the
clinic.
Co-ordinate and facilitate the delivery of patient
prescriptions and legal documents.
Prepare and complete Patient notes.
Remote Administrator Duties.
Referrals to external providers or NHS Hospitals.
Undertake cashiering duties.
About us
The post holder will have a duty to ensure that the
principles of patient, carer and public involvement and engagement are adhered
to in line with Section 11 of The Health and Social Care Act 2012 for Improving
Patient Experience.
All staff are required to adhere to the principles of
patient centred care as detailed in the NICE Quality Standard for Patient
Experience and to treat patients with dignity, kindness, compassion, courtesy,
respect, understanding and honesty.
The post holder will, in support of the NUPAS Visions &
Values and ensure that everyone is treated as an individual and will
acknowledge and value difference in order to treat everyone fairly.
Job description
Job responsibilities
Clinical
Assist colleagues during the sensitive examination and
treatment of patients within the department, treating them with respect and
always promoting their dignity and comfort.
Chaperone as required with procedures, recognising when
patients condition deteriorates and escalating as required.
Work in a caring, professional, and co-operative way with
patients, their significant others, and colleagues.
Undertake pregnancy tests and record results as required.
Stock clinical areas and maintain the
clinical/administrative environment to a high standard.
Order and receive stock as necessary.
Ensure infection prevention policies are always adhered to.
Respect the confidentiality of information both on and off
duty.
To understand the principles of confidentiality, effective
verbal and written communication and the recording of appropriate
documentation.
Theatre support as required.
To ensure clinical areas are set up, stock is unpacked and
rotated.
To support in the cleaning-up / restocking of work areas
after use.
To undertake relevant training in medications management and
unpack medications to storage facility/Handle medications as appropriate/in
line with standard operation procedures.
To include wiping down all surfaces at the end of each shift
or session, as the need arises.
Potential contact with bodily fluids.
Handle blood samples in accordance with safe working
practices.
Undertake duties in accordance with safe working practices
relating to COSHH, wear appropriate PPE.
Maintain effective infection control procedures.
Ensure hazardous waste is disposed of in accordance with
Company procedures.
Carry out duties in accordance with Health and Safety
policy.
Service Delivery
Deliver a consistent, patient centred, caring service.
Ensure all patient case notes are processed in a consistent
and timely fashion in line with monthly invoicing requirements.
Liaise with clinical and medical staff regarding patient and
medical queries.
Co-ordinate patient treatment pathway throughout time in the
clinic.
Co-ordinate and facilitate the delivery of patient
prescriptions and legal documents.
Prepare and complete Patient notes.
Remote Administrator Duties.
Referrals to external providers or NHS Hospitals.
Undertake cashiering duties.
Employees must not make unauthorised copies or disclose
confidential or commercially sensitive company information to unauthorised
parties.
To use the email and internet systems responsibly and to
exercise a high level of caution when transmitting confidential information.
Observe the highest standards of personal and
professional behaviour such that
patients, fellow workers and others have confidence in their integrity.
Show respect, sensitivity and courtesy to all those they
come into contact with during the
course of their work.
Observe all safety rules and follow safe working practices.
Understand and adhere to the requirements of NUPAS policy
and procedures.
Ensure full compliance with Information Governance at all
times which includes data protection, confidentiality and information
security.
Job description
Job responsibilities
Clinical
Assist colleagues during the sensitive examination and
treatment of patients within the department, treating them with respect and
always promoting their dignity and comfort.
Chaperone as required with procedures, recognising when
patients condition deteriorates and escalating as required.
Work in a caring, professional, and co-operative way with
patients, their significant others, and colleagues.
Undertake pregnancy tests and record results as required.
Stock clinical areas and maintain the
clinical/administrative environment to a high standard.
Order and receive stock as necessary.
Ensure infection prevention policies are always adhered to.
Respect the confidentiality of information both on and off
duty.
To understand the principles of confidentiality, effective
verbal and written communication and the recording of appropriate
documentation.
Theatre support as required.
To ensure clinical areas are set up, stock is unpacked and
rotated.
To support in the cleaning-up / restocking of work areas
after use.
To undertake relevant training in medications management and
unpack medications to storage facility/Handle medications as appropriate/in
line with standard operation procedures.
To include wiping down all surfaces at the end of each shift
or session, as the need arises.
Potential contact with bodily fluids.
Handle blood samples in accordance with safe working
practices.
Undertake duties in accordance with safe working practices
relating to COSHH, wear appropriate PPE.
Maintain effective infection control procedures.
Ensure hazardous waste is disposed of in accordance with
Company procedures.
Carry out duties in accordance with Health and Safety
policy.
Service Delivery
Deliver a consistent, patient centred, caring service.
Ensure all patient case notes are processed in a consistent
and timely fashion in line with monthly invoicing requirements.
Liaise with clinical and medical staff regarding patient and
medical queries.
Co-ordinate patient treatment pathway throughout time in the
clinic.
Co-ordinate and facilitate the delivery of patient
prescriptions and legal documents.
Prepare and complete Patient notes.
Remote Administrator Duties.
Referrals to external providers or NHS Hospitals.
Undertake cashiering duties.
Employees must not make unauthorised copies or disclose
confidential or commercially sensitive company information to unauthorised
parties.
To use the email and internet systems responsibly and to
exercise a high level of caution when transmitting confidential information.
Observe the highest standards of personal and
professional behaviour such that
patients, fellow workers and others have confidence in their integrity.
Show respect, sensitivity and courtesy to all those they
come into contact with during the
course of their work.
Observe all safety rules and follow safe working practices.
Understand and adhere to the requirements of NUPAS policy
and procedures.
Ensure full compliance with Information Governance at all
times which includes data protection, confidentiality and information
security.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration Or a good standard of general education to GCSE level.
- Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment.
- Support a woman's right to request an abortion.
Desirable
Experience
Essential
- Recent reception and general clerical work experience or recent Healthcare Assistant experience.
- Experience of communicating effectively with people in various situations.
- Understanding of the Data Protection Act and code of confidentiality. Working knowledge of Microsoft Office Word, Excel, Outlook.
- Ability to challenge poor behaviour Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Good interpersonal skills.
- Accurate keyboard skills General office skills.
- Ability to prioritise own workload Ability to use initiative within defined parameters.
- Ability to deal with the public.
- Ability to work as part of a team and independently.
- Positive non-judgemental approach, and pro-choice is essential.
- Willingness to undertake relevant training.
- Ability to offer flexibility of working to meet needs of the service & able to meet the travel requirements of the role.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration Or a good standard of general education to GCSE level.
- Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment.
- Support a woman's right to request an abortion.
Desirable
Experience
Essential
- Recent reception and general clerical work experience or recent Healthcare Assistant experience.
- Experience of communicating effectively with people in various situations.
- Understanding of the Data Protection Act and code of confidentiality. Working knowledge of Microsoft Office Word, Excel, Outlook.
- Ability to challenge poor behaviour Role modelling good behaviour.
- A positive attitude and able to act on feedback.
- Ability to praise and be supportive to others.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Good interpersonal skills.
- Accurate keyboard skills General office skills.
- Ability to prioritise own workload Ability to use initiative within defined parameters.
- Ability to deal with the public.
- Ability to work as part of a team and independently.
- Positive non-judgemental approach, and pro-choice is essential.
- Willingness to undertake relevant training.
- Ability to offer flexibility of working to meet needs of the service & able to meet the travel requirements of the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
