NUPAS Ltd

Patient Care and Booking Advisor

Information:

This job is now closed

Job summary

An exciting opportunity to join our team in Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967. Full and part-time hours are available.Previous applicants need not apply.

Main duties of the job

Deliver an efficient and effective appointment booking service for NUPAS relating to termination of pregnancy, contraception and sexual health screening

Ascertain the suitability of the appointment to meet patients needs, providing information and guidance on the relevant services available to the patient

Be empathetic. Treat all patients with dignity and respect

Explain the appointment process clearly and concisely (ie appointments available via a variety of methods face to face / telephone / video call)

Assess the needs of the patient and the relevant services available to the patient. Ensure the earliest appointment that can be provided to the patient is offered

Where NUPAS cannot assist the patient, signpost patient to appropriate services

Ensure all appointment times offered are within the service KPIs and targets

Ensure the patient is made aware of any special requirements regarding their appointment

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient

About us

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual and will acknowledge and value difference in order to treat everyone fairly.

Details

Date posted

24 June 2024

Pay scheme

Other

Salary

£13.19 an hour 9.5 Hour Shifts of 8am-6pm and 10am-8pm inc.weekends

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0169-24-0057

Job locations

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Job description

Job responsibilities

An exciting opportunity to join our team in Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Job description

Job responsibilities

An exciting opportunity to join our team in Birmingham. You will be first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged without delay. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Person Specification

Experience

Essential

  • Must be empathetic. Treat all patients with dignity and respect.
  • All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the organisations commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.
  • All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security. Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.
Person Specification

Experience

Essential

  • Must be empathetic. Treat all patients with dignity and respect.
  • All staff have a responsibility to understand and adhere to the requirements of organisational policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the organisations commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.
  • All staff have a responsibility to ensure full compliance with Information Governance at all times which includes GDPR, confidentiality and information security. Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Patient Care & Booking Line Deputy Team Leader

Alicia Byfield

alicia.byfield@nupas.co.uk

03330046666

Details

Date posted

24 June 2024

Pay scheme

Other

Salary

£13.19 an hour 9.5 Hour Shifts of 8am-6pm and 10am-8pm inc.weekends

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0169-24-0057

Job locations

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Supporting documents

Privacy notice

NUPAS Ltd's privacy notice (opens in a new tab)