Client Liaison Officer

NUPAS Ltd

Information:

This job is now closed

Job summary

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to patients and their supporters attending the NUPAS Greater London clinics. Co-ordinating the patient pathway throughout the patients time during the clinic.

Main duties of the job

Deliver a consistent, Patient centred, caring, confidential and professional reception and administration service

To enable the smooth running of a Patient focused service

Ensure all Patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements

Treat all Patients with dignity and respect and maintain strict Patient confidentiality

Liaise with clinical and medical staff regarding Patient and medical queries

Co-ordinate Patient treatment pathway throughout time in the clinic

Chaperone ultrasound scanning process when required

Co-ordinate and facilitate the delivery of Patient prescriptions and legal documents

Be the first point of contact for all Patients and visitors

Friendly and confidential approach

Book Patients and then enter into comprehensive booking system for treatments, rescans and other appointments

Allocate Patient notes to correct area in the clinic to ensure smooth treatment process and co-ordinate the Patient journey

Liaise with clinical staff and doctors to ensure efficient delivery and prioritising of Patient treatment

Discharge each patient and ensure correct details on booking system, add patients to the daily list, print GP letter

Maintain reception and waiting area, ensure clean and tidy at all times

Accept and put away deliveries/post. Franking and posting letters. Taking documents to post offce

Accurate and timely completion of data input whilst on reception

About us

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.

To be committed to equality of opportunity and valuing diversity and ensure this is integrated into all activity.

Date posted

07 May 2024

Pay scheme

Other

Salary

£15.17 an hour 4 days per week, 0800-1800. Including some Saturdays

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0169-24-0044

Job locations

Torrington Clinic

16 Torrington Park

London

N12 9SS


Job description

Job responsibilities

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to patients and their supporters attending the NUPAS London clinics. Co-ordinating the patient pathway throughout the patients time during the clinic.

You will be the first point of contact for all Patients and visitors. You will have a friendly and confidential approach.

Pro-Choice is a MUST.

Job description

Job responsibilities

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to patients and their supporters attending the NUPAS London clinics. Co-ordinating the patient pathway throughout the patients time during the clinic.

You will be the first point of contact for all Patients and visitors. You will have a friendly and confidential approach.

Pro-Choice is a MUST.

Person Specification

Experience

Essential

  • Minimise risks to self patients and staff Protect health safety and welfare. of self staff and patients comply with safe working practices.
  • Ensure confidentiality in accordance with policies and procedures.

Desirable

  • Provision of efficient administrative services.
  • Robust administration process.
  • Provision of a supportive, secure and non-judgemental service.
  • Provision of an appropriate and safe service to patients.
  • Ensure patient pathway is smooth and problem free.
Person Specification

Experience

Essential

  • Minimise risks to self patients and staff Protect health safety and welfare. of self staff and patients comply with safe working practices.
  • Ensure confidentiality in accordance with policies and procedures.

Desirable

  • Provision of efficient administrative services.
  • Robust administration process.
  • Provision of a supportive, secure and non-judgemental service.
  • Provision of an appropriate and safe service to patients.
  • Ensure patient pathway is smooth and problem free.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

Torrington Clinic

16 Torrington Park

London

N12 9SS


Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)


Employer details

Employer name

NUPAS Ltd

Address

Torrington Clinic

16 Torrington Park

London

N12 9SS


Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Regional Manager London

Alison Peters

07999108215

Date posted

07 May 2024

Pay scheme

Other

Salary

£15.17 an hour 4 days per week, 0800-1800. Including some Saturdays

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0169-24-0044

Job locations

Torrington Clinic

16 Torrington Park

London

N12 9SS


Supporting documents

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