Operations Manager

NUPAS Ltd

Information:

This job is now closed

Job summary

This is an exciting opportunity to manage NUPAS Contact Centres in Birmingham and Manchester and provide operational management of the nurses and midwives delivering assessments for abortion on a remote basis (via telephone / online).

The post holder will be based in Birmingham, with a percentage of the week worked in Manchester.

Main duties of the job

Oversee and supervise the Patient Care and Booking Line Team Leaders, Contact Centres, and Assessment and Advice Hubs to ensure accessibility to NUPAS services.

Provide a seamless patient focused service ensuring that the experience provided to the patient simultaneously meets CQC regulations & NUPAS own excellent high standards.

Develop systems, processes, and procedures to meet kpi's, ensuring NUPAS are meeting all obligations and objectives for assessment for abortion.

Represent NUPAS at external contract review meetings.

Annually appraise Patient Care and Booking Line Team Leaders and have development needs identified.

Develop an environment where all staff are constantly seeking to make service improvement.

Work with IT Manager and Patient Care and Booking Line Team Leaders to ensure appropriate and accessible IT and telecoms systems are in place to actively support the Contact Centre and Assessment and Advice Hubs.

Act as a Safeguarding Lead for Contact Centre and Assessment and Advice Team.

Manage Complaints and Incidents as appropriate.

Maintain local risk registers and ensure that both Birmingham and Manchester hubs have robust arrangements in place to identify and manage risk.

Ensure that the Contact Centre and Assessment and Advice Hubs manage expenditure within the budget allocated and ensure that all services operate in an efficient manner at all times.

Ensure all services comply with the organisations policies and procedures.

About us

NUPAS is an independent abortion provider with clinics in England. We have been providing surgical and medical abortions to thousands of women each year for over 50 years. We are commissioned to provide NHS abortion services (including STI testing, post-abortion contraception, and the offer of counselling) on behalf of Integrated Care Boards (NHS) and on a self-funding basis.

Employees are expected to observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.

Employees are expected to show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.

Date posted

27 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

E0169-24-0033

Job locations

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Job description

Job responsibilities

To manage NUPAS Contact Centres in Birmingham and Manchester and provide operational management of the nurses and midwives delivering assessments for abortion on a remote basis (via telephone / online).

The post holder will be based in Birmingham, with a percentage of the week worked in Manchester.

Job description

Job responsibilities

To manage NUPAS Contact Centres in Birmingham and Manchester and provide operational management of the nurses and midwives delivering assessments for abortion on a remote basis (via telephone / online).

The post holder will be based in Birmingham, with a percentage of the week worked in Manchester.

Person Specification

Experience

Essential

  • Experience Management of multi-disciplinary teams on a regional basis Experience of managing supervisors and managers
  • Experience of working to financial budgets.
  • Knowledge of the Abortion Act.

Qualifications

Essential

  • Min of 4 GCSEs or equivalent Degree level management qualification or significant relevant experience in the field and willingness to work towards degree level qualification Full working knowledge in relation to Microsoft Office.

Skills

Essential

  • High level organisation skills
  • Good time management
  • Excellent communication skills
  • Excellent attention to detail
  • Commercially astute - Recognising the need to deliver services without compromising safety and quality.
  • Assertive Self-confident and able to work with multidisciplinary teams. Ability to work on own initiative in a logical manner
  • Able to handle difficult and sensitive situations
  • Able to maintain strict confidentiality
  • Be of good character and meet the Care Quality Commission fit persons test.
  • General Able to travel nationally and work outside of Monday to Friday 9 5 hours occasionally.
  • Support a womans right to choose abortion
  • The right to work and reside in the UK
  • Be able to demonstrate a history of integrity
Person Specification

Experience

Essential

  • Experience Management of multi-disciplinary teams on a regional basis Experience of managing supervisors and managers
  • Experience of working to financial budgets.
  • Knowledge of the Abortion Act.

Qualifications

Essential

  • Min of 4 GCSEs or equivalent Degree level management qualification or significant relevant experience in the field and willingness to work towards degree level qualification Full working knowledge in relation to Microsoft Office.

Skills

Essential

  • High level organisation skills
  • Good time management
  • Excellent communication skills
  • Excellent attention to detail
  • Commercially astute - Recognising the need to deliver services without compromising safety and quality.
  • Assertive Self-confident and able to work with multidisciplinary teams. Ability to work on own initiative in a logical manner
  • Able to handle difficult and sensitive situations
  • Able to maintain strict confidentiality
  • Be of good character and meet the Care Quality Commission fit persons test.
  • General Able to travel nationally and work outside of Monday to Friday 9 5 hours occasionally.
  • Support a womans right to choose abortion
  • The right to work and reside in the UK
  • Be able to demonstrate a history of integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

Employer details

Employer name

NUPAS Ltd

Address

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Chief Executive Officer

Aaron Flaherty

aaron.flaherty@nupas.co.uk

Date posted

27 March 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

E0169-24-0033

Job locations

N U P A S Ltd

5 Arthur Road

Edgbaston

Birmingham

B15 2UL


Supporting documents

Privacy notice

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