Client Liaison Officer
This job is now closed
Job summary
The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to patients and their supporters attending the NUPAS Greater London clinics. Co-ordinating the patient pathway throughout the patients time during the clinic.
Main duties of the job
Deliver a consistent, Patient centred, caring, confidential and professional reception and administration service.
To enable the smooth running of a Patient focused service.
Ensure all Patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
Treat all Patients with dignity and respect and maintain strict Patient confidentiality.
Liaise with clinical and medical staff regarding Patient and medical queries.
Co-ordinate Patient treatment pathway throughout time in the clinic
Chaperone ultrasound scanning process when required.
Co-ordinate and facilitate the delivery of Patient prescriptions and legal documents.
Be the first point of contact for all Patients and visitors.
Friendly and confidential approach.
Book Patients and then enter into comprehensive booking system for treatments, rescans and other appointments
Allocate Patient notes to correct area in the clinic to ensure smooth treatment process and co-ordinate the Patient journey.
Liaise with clinical staff and doctors to ensure efficient delivery and prioritising of Patient treatment.
Discharge each patient and ensure correct details on booking system, add patients to the daily list, print GP letter.
Robust process for the preparation of Patient case notes, including legal documentation.
Ensure all notes are prepared and ready for consultation and for treatment to proceed on the patient arrival.
Accurate and timely completion of data input whilst on reception.
About us
The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.
All staff are required to adhere to the principles of patient centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.
To be committed to equality of opportunity and valuing diversity and ensure this is integrated into all activity.
Details
Date posted
20 February 2024
Pay scheme
Other
Salary
£14.66 an hour 2 x 9.5 hour days (19 hours per week)
Contract
Permanent
Working pattern
Part-time
Reference number
E0169-24-0012
Job locations
NUPAS Essex
Marks Gate Health Centre, Lawn Farm Grove,
Romford
RM6 5LL
Employer details
Employer name
NUPAS Ltd
Address
NUPAS Essex
Marks Gate Health Centre, Lawn Farm Grove,
Romford
RM6 5LL
Employer's website
https://www.nupas.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
