Client Liaison Officer
This job is now closed
Job summary
The post holder will work to provide the highest standards of Client care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to Clients and their supporters attending the London NUPAS clinics, co-ordinating the client pathway throughout the clients time at the clinic. Although based in Surbiton the successful candidate must be prepared to travel across all of the London sites as and when required.
Main duties of the job
Main duties of the job
Deliver a consistent, Client centred, caring, confidential and professional reception and administration service.
To enable the smooth running of a Client focused service.
Ensure all Client case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
Treat all Clients with dignity and respect and maintain strict Client confidentiality.
Liaise with clinical and medical staff regarding Client and medical queries.
Co-ordinate client treatment pathway throughout time in the clinic
Chaperone ultrasound scanning process when required.
Co-ordinate and facilitate the delivery of client prescriptions and legal documents.
About us
Support a womans right to request an abortion.
Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
Work in harmony with all other personnel and to communicate in an open and courteous manner with Clients and colleagues.
Undertake any training necessary to fulfil duties and responsibilities.
All staff have a responsibility to understand and adhere to the requirements of company policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the companys commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.
All staff have a responsibility to ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security. Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.
Details
Date posted
13 September 2023
Pay scheme
Other
Salary
£14.66 an hour Part-time hrs may inc. some weekends /9.5 hr shifts
Contract
Permanent
Working pattern
Part-time
Reference number
E0169-23-0060
Job locations
Nupas Surbiton
Hollyfield House, Hollyfield Road
Surbiton
KT5 9AL
Employer details
Employer name
NUPAS Ltd
Address
Nupas Surbiton
Hollyfield House, Hollyfield Road
Surbiton
KT5 9AL
Employer's website
https://www.nupas.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
