Client Liaison Officer

Job summary

NUPAS is expanding!!

We have exciting opportunities for Client Liaison Officers to provide Receptionist/ Administrator roles, in Reading (exact location tbc).

The post holder will work to provide the highest standards of Client care and perform competencies as required as a Receptionist/ Administrator. The successful applicant must be prepared to travel, delivering a supportive and non-judgemental service to Clients and their supporters attending clinics in Reading, co-ordinating the client pathway throughout the clients time during the clinic.

Main duties of the job

Deliver a consistent, Client centred, caring, confidential and professional reception and administration service.

To enable the smooth running of a Client focused service.

Ensure all Client case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.

Treat all Clients with dignity and respect and maintain strict Client confidentiality.

Liaise with clinical and medical staff regarding Client and medical queries.

Co-ordinate client treatment pathway throughout time in the clinic

Chaperone ultrasound scanning process when required.

Co-ordinate and facilitate the delivery of client prescriptions and legal documents.

Prepare and complete Client notes

Referrals to external providers or NHS Hospitals

Undertake cashiering duties

Use of INFORM client record system (training provided)

Accurate, complete and legible documents.

Ensure all notes are prepared and ready for consultation and for treatment to proceed on the patient arrival.

Robust and consistent approach, ensuring all client data in relation to their clinic appointment and/or subsequent treatment is accurately recorded on the database.

Where appropriate, ensure a formal discharge letter is sent to the clients GP.

About us

Ensure that all legal and statutory documentation is completed accurately in a timely manner and stored correctly.

Client and/or staff information is confidential. It is a condition of employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 1998 and will adhere to the Clinic Confidentiality Policy & Procedure.

To Comply with the requirements of the NUPAS Information Governance Policy and adhere to the standards and procedures laid out therein.

All staff have a responsibility to understand and adhere to the requirements of company policy and protocols when dealing with Children, Young People and Vulnerable Adults. All employees must share the company's commitment to protect, safeguard and promote the welfare of children, young people and vulnerable adults.

All staff have a responsibility to ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security. Staff need to understand and make themselves fully aware of all company policies and procedures related to information governance.

Employees are expected to show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.

For further details please contact rebecca.kelly@nupas.co.uk

Employer details

Employer name

NUPAS Ltd

Address

Bridge Street

Reading

RG1 9AE

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

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Employer details

Employer name

NUPAS Ltd

Address

Bridge Street

Reading

RG1 9AE

Employer's website

https://www.nupas.co.uk/ (Opens in a new tab)

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