Job summary
Are you looking for a new and exciting alternative career path within the forensic care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Main duties of the job
The right candidate needs to be able to multitask and work well under pressure.
It's a very busy role, where no two days are the same (IT skills and Customer Service experience will be essential).
We are looking for someone to join us Part-Time.
Hours will be anywhere from 20-30 hours per week.
Currently looking for OOH (out of hours) call handlers working over nights.
This Emergency Call Handler role would suit candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous experience as a Call Handler.
Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
About us
Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Job description
Job responsibilities
About the Role
Are you looking for a new and exciting alternative career path within the forensic care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Mountain Healthcare provide holistic support and offer forensic services across the country.
We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.
The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centres.
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
Enhanced sickness pay schemeEnhanced Maternity Pay after 1 year's serviceEnhanced Neonatal/Adoption Pay after 1 year's serviceWell-being programmeAdvanced rota planning for better work-life balance6 weeks annual leavePension SchemeLife AssuranceApprenticeshipsEmployee Assistant ProgrammeLong Service/Team of the Month AwardsA range of accredited and CPD training courses and masterclassesFunding for higher education courses after one years' service
Job description
Job responsibilities
About the Role
Are you looking for a new and exciting alternative career path within the forensic care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Mountain Healthcare provide holistic support and offer forensic services across the country.
We are looking for Emergency Call Handlers to work in our 24/7 contact centre, based in Braintree.
The role is predominantly providing support for people affected by sexual assault and rape, whilst working with professionals such as Police and Social Services to arrange forensic examinations at one of our Sexual Assault Referral Centres.
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
Enhanced sickness pay schemeEnhanced Maternity Pay after 1 year's serviceEnhanced Neonatal/Adoption Pay after 1 year's serviceWell-being programmeAdvanced rota planning for better work-life balance6 weeks annual leavePension SchemeLife AssuranceApprenticeshipsEmployee Assistant ProgrammeLong Service/Team of the Month AwardsA range of accredited and CPD training courses and masterclassesFunding for higher education courses after one years' service
Person Specification
Qualifications
Essential
- Essential Skills
- To succeed in this Emergency Call Handler role, you will need:
- Excellent telephone manner
- Effective social skills gained from experience dealing with the public
- Customer service skills
- An understanding of the call handling and telephone triage roles
- Effective communicator (both verbal and written)
- Effective engagement skills
- Effective listening skills
- Results-orientated with good communication and interpersonal skills
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Knowledge of health and safety issues
- Ability to prioritise workload and meet performance targets
- Active team player
- Demonstrates sensitivity to the needs of individuals and groups
- Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
- Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
- Self-motivated - able to work on own initiative and work effectively as part of a team
- Able to manage stressful situations and make sound decisions
- Mature and professional approach to work.
- Able to demonstrate flexibility in terms of location and working hours
- Minimum of 3 GCSEs at grade C or above or equivalent
- Evidence of undertaking additional skills training, willingness to develop further
- Knowledge and understanding of equality and diversity issues
Person Specification
Qualifications
Essential
- Essential Skills
- To succeed in this Emergency Call Handler role, you will need:
- Excellent telephone manner
- Effective social skills gained from experience dealing with the public
- Customer service skills
- An understanding of the call handling and telephone triage roles
- Effective communicator (both verbal and written)
- Effective engagement skills
- Effective listening skills
- Results-orientated with good communication and interpersonal skills
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Knowledge of health and safety issues
- Ability to prioritise workload and meet performance targets
- Active team player
- Demonstrates sensitivity to the needs of individuals and groups
- Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
- Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
- Self-motivated - able to work on own initiative and work effectively as part of a team
- Able to manage stressful situations and make sound decisions
- Mature and professional approach to work.
- Able to demonstrate flexibility in terms of location and working hours
- Minimum of 3 GCSEs at grade C or above or equivalent
- Evidence of undertaking additional skills training, willingness to develop further
- Knowledge and understanding of equality and diversity issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
