Adult & Paediatric Crisis Worker -North East

Mountain Healthcare Ltd

The closing date is 30 April 2025

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Job summary

Salary: The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £46.50 per case.

Rota Patterns : The shifts pattern are: 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

Main duties of the job

Key Responsibilities:

  • 1st point of contact for service users. Support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
  • Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
  • Assisting patients and liaising with other agencies regarding the management of the service user pathway.
  • Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
  • Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Date posted

26 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

E0166-25-0112

Job locations

Gateshead

Gateshead

NE11 0JT


Job description

Job responsibilities

Location: The Angel Center SARC, Gateshead

Salary: The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £46.50 per case.

Rota Patterns : The shifts pattern are: 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

Company benefit

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Enhanced Adoption Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Bonus Scheme
  • Life Assurance
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • Job description

    Job responsibilities

    Location: The Angel Center SARC, Gateshead

    Salary: The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, plus additional attendance payment of £46.50 per case.

    Rota Patterns : The shifts pattern are: 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.

    Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

    This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

    The role of Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

    Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic to manage patient care pathways.

    Company benefit

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Enhanced Adoption Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Bonus Scheme
  • Life Assurance
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • Person Specification

    Qualifications

    Essential

    • IT skills and basic administration.
    • Experience working in a supportive or customer focused environment.
    • Kind caring nature
    • Knowledge and understanding confidentiality.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
    • Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
    • Advanced DBS and level 2 Police vetting will be required

    Experience

    Essential

    • IT skills and basic administration.
    • Experience working in a supportive or customer focused environment.
    • Kind caring nature
    • Knowledge and understanding confidentiality.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
    • Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
    • Advanced DBS and level 2 Police vetting will be required
    Person Specification

    Qualifications

    Essential

    • IT skills and basic administration.
    • Experience working in a supportive or customer focused environment.
    • Kind caring nature
    • Knowledge and understanding confidentiality.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
    • Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
    • Advanced DBS and level 2 Police vetting will be required

    Experience

    Essential

    • IT skills and basic administration.
    • Experience working in a supportive or customer focused environment.
    • Kind caring nature
    • Knowledge and understanding confidentiality.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
    • Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
    • Advanced DBS and level 2 Police vetting will be required

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    Gateshead

    Gateshead

    NE11 0JT


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    Gateshead

    Gateshead

    NE11 0JT


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    For questions about the job, contact:

    Recruitment

    Recruitment Coordinator

    recruitment.coordinator@mountainhealthcare.co.uk

    03302230099

    Date posted

    26 March 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    E0166-25-0112

    Job locations

    Gateshead

    Gateshead

    NE11 0JT


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