Mountain Healthcare Ltd

Flexible Administrator/Crisis Worker-Norwich

Information:

This job is now closed

Job summary

The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.

Main duties of the job

Key Responsibilities will include:

  • 1st point of contact for service users.
  • Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
  • Support the SARC Manager with day to day running of the centre.
  • Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
  • Assisting patients and liaising with other agencies regarding the management of the service user pathway.
  • Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
  • Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
  • Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

Details

Date posted

16 February 2024

Pay scheme

Other

Salary

£26,169 to £26,169 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1707999459-NJD9Z

Job locations

Norwich

Norwich

NR6 5QH


Job description

Job responsibilities

Location: The Harbour Centre SARC

Salary:£26,169 pro rata based on a 42 hour FTE per week

Full and Part Time Positions Available

Rota Patterns for full time roles will be: Flexible seven day rota, 12hrs - 9am to 9pm.

Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Benefits

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Bonus Scheme
  • Life Assurance
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

    We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

    Job description

    Job responsibilities

    Location: The Harbour Centre SARC

    Salary:£26,169 pro rata based on a 42 hour FTE per week

    Full and Part Time Positions Available

    Rota Patterns for full time roles will be: Flexible seven day rota, 12hrs - 9am to 9pm.

    Are you looking for a new and exciting alternative career path within the Health & Justice care sector?

    This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

    Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

    Benefits

  • Enhanced sickness pay scheme
  • Enhanced Maternity Pay after 1 year's service
  • Well-being programme
  • Advanced rota planning for better work-life balance
  • 6 weeks annual leave
  • Pension Scheme
  • Bonus Scheme
  • Life Assurance
  • Employee Assistant Programme
  • Long Service/Team of the Month Awards
  • A range of accredited and CPD training courses and masterclasses
  • Funding for higher education courses after one years' service

    • DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.

    We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

    Person Specification

    Experience

    Essential

    • Good IT skills.
    • Experience working in a supportive or customer focused environment.
    • Knowledge and understanding of Safeguarding Children and Adults
    • Knowledge and understanding of Confidentiality
    • Experience completing administrative duties.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle. Advanced DBS and level 2 Police vetting will be required

    Desirable

    • Experience of working with individuals who may have complex needs
    • Experience of working with individuals who have experienced sexual assault/ violence
    • Experience of creating and utilizing resources and use of distraction techniques
    • Project development and outreach
    • Training and presentation skills
    Person Specification

    Experience

    Essential

    • Good IT skills.
    • Experience working in a supportive or customer focused environment.
    • Knowledge and understanding of Safeguarding Children and Adults
    • Knowledge and understanding of Confidentiality
    • Experience completing administrative duties.
    • Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle. Advanced DBS and level 2 Police vetting will be required

    Desirable

    • Experience of working with individuals who may have complex needs
    • Experience of working with individuals who have experienced sexual assault/ violence
    • Experience of creating and utilizing resources and use of distraction techniques
    • Project development and outreach
    • Training and presentation skills

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    Norwich

    Norwich

    NR6 5QH


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Mountain Healthcare Ltd

    Address

    Norwich

    Norwich

    NR6 5QH


    Employer's website

    https://www.mountainhealthcare.co.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment

    Recruitment Coordinator

    recruitment.coordinator@mountainhealthcare.co.uk

    03302230099

    Details

    Date posted

    16 February 2024

    Pay scheme

    Other

    Salary

    £26,169 to £26,169 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    oc-1707999459-NJD9Z

    Job locations

    Norwich

    Norwich

    NR6 5QH


    Supporting documents

    Privacy notice

    Mountain Healthcare Ltd's privacy notice (opens in a new tab)