Job summary
Alliance Psychological Services is an independent provider of counselling and psychological therapy services based in the Tees Valley area and working across the North-East region. We are working in partnership with Teesside Mind to deliver the IMPACT on Teesside service.
We are looking to recruit a skilled and motivated practitioner to join our NHS Talking Therapies service in a Senior Clinical Co-ordinator and Liaison role. The role provides clinical support service-wide and leads the virtual team providing the Clinical Care Co-ordination function within the service.
This post has a strong focus on safety assessment, safeguarding, and multi-agency working, and will involve acting as a key point of contact for clinicians and partner services when responding to complex presentations, safeguarding concerns, and urgent safety queries. You will play an important role in leading and developing the virtual team delivering the clinical care co-ordination function to support safe and consistent decision-making and screen referrals entering the service via the Talking Therapies self-referral portal or from other professionals. You will provide guidance to the team regarding onward referrals and will liaise effectively with local services including secondary mental health teams, primary care network, social care professionals, and other agencies.
Main duties of the job
The ideal candidate will have significant mental health experience, confidence in managing clinical risk, and a strong working knowledge of adult and children's safeguarding frameworks, including escalation pathways and information-sharing. You will be calm under pressure, organised, and able to provide clear, supportive guidance to colleagues
This is an excellent opportunity for someone who enjoys fast-paced clinical work, values collaborative practice, and is keen to contribute to service quality and patient safety within Talking Therapies. The successful applicant will oversee the functioning and performance of the Clinical Care Co-ordinator Team and will report to the Intake and Liaison Pathway Lead.
All applicants must demonstrate the full right to work in the UK. We are unfortunately unable to offer UK visa sponsorship for this post.
Please note we monitor the use of AI, if applicants have used it they should declare it.
AI-generated content may lack detail and not address key criteria outlined in the job description.
Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
An enhanced criminal records disclosure will be sought in the event of a successful application.
Closing date 15th March 2026
Interviews w.c. 23rd March 2026 (in person)
About us
Alliance offers first rate training and development opportunities to employees. We have a great rewards package including 30 days annual leave pro rata, rising 1 day every 5 years of service (as well as the option to purchase additional annual leave) plus 8 bank holidays. We have an EAP health scheme through Westfield Health, which includes costs towards eye tests and glasses, dental treatment, physio treatment and much more. It also offers retail and hospitality discounts. Alliance employees are entered into a 3% contributory pension scheme. We offer lots of health and wellbeing initiatives to staff and promote flexible working for a positive work life balance. We have the Better Health at Work Bronze Award.
We are signatories to the Mindful Employers Charter and have Silver Investors in People status. We are a Disability Confident Committed organisation and we have the Armed Forces Recognition Silver Award.
Job description
Job responsibilities
Key Responsibilities
- Provide daily operational leadership for the Talking Therapies clinical care coordinator team, acting as point of contact for clinicians and service users and understanding escalation procedures.
- Undertake clinical triage and screening of referrals to determine suitability, urgency, and appropriate care pathways.
- Maintain oversight of open cases requiring clinical care coordinator input, ensuring timely and consistent management.
- Provide support to pathway lead to maintain a high standard of delivery including reviewing concerns or complaints in relation to the pathway.
Clinical Risk Assessment
- Undertake structured clinical safety assessment (including suicide risk, self-harm, aggression, and vulnerability) using recognised frameworks.
- Provide immediate advice and support to therapists and administrative staff in responding to emerging or elevated risk to safety of self and other risks.
- Support development of high-quality safety management plans for service users presenting with complex or higher-risk presentations.
Safeguarding & Multi-Agency Working
- Maintain up-to-date knowledge of safeguarding legislation, local safeguarding procedures (children, adults), and multi-agency pathways.
- Act as a designated safeguarding officer (DSO) for safeguarding queries, and coordinate referrals to external agencies (e.g. secondary mental health services, police, social care), escalating concerns as appropriate.
- Participate in multi-agency meetings and case discussions as required, representing the Talking Therapies service.
Clinical Governance & Quality
- Champion adherence to service operational standards, policies, and safety management procedures.
- Contribute to audit, quality improvement, and clinical governance activities related to clinical care coordinator function, safety management practice, and safeguarding.
- Maintain accurate documentation and reporting in line with organisational standards.
Training & Supervision
- Provide informal supervision, guidance, and coaching on intake processes and safety assessment to staff.
- Deliver or facilitate local training on clinical care coordinator practice, safeguarding updates, and multi-agency procedures.
Communication
- Maintain effective communication with internal teams, external partners, service users, carers, and referrers.
- Provide escalation pathways for out-of-hours or specialist queries in line with service policies.
Working Conditions
- Daily point of contact for staff within core service hours office based within main premises at Riverside Park. Service hours operate from 8am to 8pm, and there will be an expectation to provide late day cover on selected weekdays as part of agreed workplan.
Will involve telephone or video work and liaison with external agencies.
Accountability & Reporting
- Reports toIntake and Liaison Pathway Lead
- Works closely with Clinical staff, Safeguarding leads, Secondary Mental Health Services, Social Care, GP Practices, and Partner agencies including voluntary sector.
Job description
Job responsibilities
Key Responsibilities
- Provide daily operational leadership for the Talking Therapies clinical care coordinator team, acting as point of contact for clinicians and service users and understanding escalation procedures.
- Undertake clinical triage and screening of referrals to determine suitability, urgency, and appropriate care pathways.
- Maintain oversight of open cases requiring clinical care coordinator input, ensuring timely and consistent management.
- Provide support to pathway lead to maintain a high standard of delivery including reviewing concerns or complaints in relation to the pathway.
Clinical Risk Assessment
- Undertake structured clinical safety assessment (including suicide risk, self-harm, aggression, and vulnerability) using recognised frameworks.
- Provide immediate advice and support to therapists and administrative staff in responding to emerging or elevated risk to safety of self and other risks.
- Support development of high-quality safety management plans for service users presenting with complex or higher-risk presentations.
Safeguarding & Multi-Agency Working
- Maintain up-to-date knowledge of safeguarding legislation, local safeguarding procedures (children, adults), and multi-agency pathways.
- Act as a designated safeguarding officer (DSO) for safeguarding queries, and coordinate referrals to external agencies (e.g. secondary mental health services, police, social care), escalating concerns as appropriate.
- Participate in multi-agency meetings and case discussions as required, representing the Talking Therapies service.
Clinical Governance & Quality
- Champion adherence to service operational standards, policies, and safety management procedures.
- Contribute to audit, quality improvement, and clinical governance activities related to clinical care coordinator function, safety management practice, and safeguarding.
- Maintain accurate documentation and reporting in line with organisational standards.
Training & Supervision
- Provide informal supervision, guidance, and coaching on intake processes and safety assessment to staff.
- Deliver or facilitate local training on clinical care coordinator practice, safeguarding updates, and multi-agency procedures.
Communication
- Maintain effective communication with internal teams, external partners, service users, carers, and referrers.
- Provide escalation pathways for out-of-hours or specialist queries in line with service policies.
Working Conditions
- Daily point of contact for staff within core service hours office based within main premises at Riverside Park. Service hours operate from 8am to 8pm, and there will be an expectation to provide late day cover on selected weekdays as part of agreed workplan.
Will involve telephone or video work and liaison with external agencies.
Accountability & Reporting
- Reports toIntake and Liaison Pathway Lead
- Works closely with Clinical staff, Safeguarding leads, Secondary Mental Health Services, Social Care, GP Practices, and Partner agencies including voluntary sector.
Person Specification
Skills and Abilities
Essential
- Excellent understanding of issues surrounding clinical safety and of risk assessment
- Able to advise and assist in implementing safety management plans, safeguarding referrals, complex case liaison
Desirable
- Experience of leading and delivering projects in own area of work
Personal Qualities
Essential
- High level of motivation.
- Advanced communication skills.
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective whilst working with service users and in own personal and professional development and in supervision.
- The ability and skills to act as an advocate for the service, to engage and foster effective professional relationships with all health professionals of the service with the wider health care system.
- Act in ways that support equality and promotes diversity.
Desirable
- Access to transport to travel to locations throughout the organisation with appropriate business insurance.
- Fluent in languages other than English.
Qualifications
Essential
- Professional qualification and current registration in a relevant health/psychology/social care field.
- Evidence using the career framework of training in mental health and experience working in a mental health setting.
- Good record of Continuing Professional Development and willingness to continue this
Desirable
- Clinical Supervision Qualification
- Management/leadership qualification
Experience
Essential
- Significant experience working in mental health, psychological therapies or related settings.
- Strong understanding of clinical risk assessment, safety planning and safety promotion strategies.
- In-depth knowledge of safeguarding frameworks and legislation (children and adults) and multi-agency working.
- Experience of managing or leading a team
- Experience in a service where agreed targets in place demonstrating clinical outcomes
- Understanding of core concepts in the delivery of psychological therapies within NHS Talking Therapies (e.g. boundaries and structure, readiness and motivation, collaboration and goals)
- Demonstrates high standards in written and verbal communication, including when undertaking professional challenge
- Able to write clear reports and letters to referrers
Desirable
- Previous experience in NHS Talking Therapies or NHS mental health clinical coordination roles.
- Experience of developing or improving processes within health or social care.
- Experience of multi-agency panels and joint decision- making forums.
- Level 3 safeguarding training (DSO) or willing to attend training
Person Specification
Skills and Abilities
Essential
- Excellent understanding of issues surrounding clinical safety and of risk assessment
- Able to advise and assist in implementing safety management plans, safeguarding referrals, complex case liaison
Desirable
- Experience of leading and delivering projects in own area of work
Personal Qualities
Essential
- High level of motivation.
- Advanced communication skills.
- Ability to work within a team and foster good working relationships.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality.
- Ability to be self-reflective whilst working with service users and in own personal and professional development and in supervision.
- The ability and skills to act as an advocate for the service, to engage and foster effective professional relationships with all health professionals of the service with the wider health care system.
- Act in ways that support equality and promotes diversity.
Desirable
- Access to transport to travel to locations throughout the organisation with appropriate business insurance.
- Fluent in languages other than English.
Qualifications
Essential
- Professional qualification and current registration in a relevant health/psychology/social care field.
- Evidence using the career framework of training in mental health and experience working in a mental health setting.
- Good record of Continuing Professional Development and willingness to continue this
Desirable
- Clinical Supervision Qualification
- Management/leadership qualification
Experience
Essential
- Significant experience working in mental health, psychological therapies or related settings.
- Strong understanding of clinical risk assessment, safety planning and safety promotion strategies.
- In-depth knowledge of safeguarding frameworks and legislation (children and adults) and multi-agency working.
- Experience of managing or leading a team
- Experience in a service where agreed targets in place demonstrating clinical outcomes
- Understanding of core concepts in the delivery of psychological therapies within NHS Talking Therapies (e.g. boundaries and structure, readiness and motivation, collaboration and goals)
- Demonstrates high standards in written and verbal communication, including when undertaking professional challenge
- Able to write clear reports and letters to referrers
Desirable
- Previous experience in NHS Talking Therapies or NHS mental health clinical coordination roles.
- Experience of developing or improving processes within health or social care.
- Experience of multi-agency panels and joint decision- making forums.
- Level 3 safeguarding training (DSO) or willing to attend training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
.png){kind=logo}
