Job summary
Mental Health Support Co-Ordinator
This role may be part-time (a minimum of 30 hrs per week) or full-time (37.5) or an agreed amount between the two.
Alliance Psychological Services is an independent provider of counselling and psychological therapy services based in the Tees Valley area and working across the North-East region.
Our Alliance Plus , Private and Commercial service provides bespoke, comprehensive support for individuals, employers, employees, and professionals. Our highly experienced, fully accredited team provide the very best support to our clients whether that be in the form of the design and delivery of training and development programs to the provision of a range of high quality therapeutic services.
We are seeking a Mental Health Support Co-Ordinator to join our busy Alliance Plus Team.
Main duties of the job
This role involves conducting assessments, creating individualised care plans, collaborating with therapists and other healthcare professionals, and providing ongoing support to ensure clients receive appropriate care. They will offer clinical and administrative support to people using the service and to colleagues in the team. They will contribute to active waiting list management and triage in collaboration with other members of the team and will assist in offering a range of evidence-based self- help interventions. They will ensure that people assessed for the service across all service pathways are supported whilst waiting for treatment and will contribute towards meeting service targets for waiting times. They will assist in the development of the Referral to Treatment pathway and processes in collaboration with Service Leads.
This position may require flexible hours between 8am until 8pm weekdays.
You must have full right to work in the UK as we are currently
unable to offer working visa opportunities.
DBS Check required (level of disclosure): Enhanced
For more information on this post please contact us on
hrteam@alliancepsychology.com.
Closing date for applications: 12 May 2025
Interview dates: 19 May 2025
About us
Alliance offers first rate training and development opportunities, 38 days annual leave pro rata, rising 1 day every 5 years of service (as well as the option to purchase additional annual leave) EAP health scheme including costs towards eye tests/glasses, dental treatment, physio treatment and shopping discounts alongside a 3% contributory pension scheme. We also offer lots of health and wellbeing initiatives for our staff and promote flexible working for a positive work life balance.
Alliance Psychological Services has organisational responsibility for safeguarding all children and vulnerable adults within our service, part of this is to follow safer recruitment of staff for all appointments. It is also a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of children.
Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application.
Please note we monitor the use of AI , if applicants have used it they should declare it.
AI-generated content may lack detail and not address key criteria outlined in the job description.
Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery.
Job description
Job responsibilities
Main Duties and Responsibilities
To work as a member of the clinical team
- To create and maintain effective working relationships within the Team and elsewhere.
- Provide a triage assessment to clients predominantly entering our Alliance Plus pathway.
- To provide support to the people who use our services whilst waiting to begin treatment including maintaining regular contact and providing information on other sources of help.
- To offer advice and support to other members of the wider team, including GPs and other Health Professionals, on mental health issues, and in relation to appropriate referral pathways for patients with mental health needs.
- To liaise effectively with Secondary Care and voluntary sector organisations and services.
- To attend meetings and provide reports as required.
- To assist in the development and promotion of the service.
To provide a range of therapeutic interventions and support
- To assist with assessment and support, including risk assessment, of clients referred to the service across all pathways within the various settings and contracts delivered by Alliance Plus.
- To assist with the delivery of a range of appropriate therapeutic interventions in collaboration with the client including groupwork and digital therapies.
- To offer a range of resources, signposting, and information.
- To work within an appropriate time framework.
- To make appropriate onward referrals following assessment for clients requiring other services, including statutory and voluntary agencies.
- To maintain clients confidentiality within agreed guidelines.
To support the development of the Referral to Treatment team and pathway
- To assist in induction and ongoing training of new staff joining the team.
- To contribute to continual improvement of the Referral to Treatment pathway.
- To contribute to ongoing service development and achievement of service targets.
Safeguarding
- Responsible for safeguarding children and vulnerable adults by always promoting the welfare of service users and operating within local policies and procedures.
- Under guidance and support, taking appropriate safeguarding action to protect children and vulnerable adults at risk of significant harm.
- Under guidance and supervision to identify and support families in accessing Early Help Services.
- To share appropriate information with other agencies regarding the service users wellbeing and progress keeping within the boundaries of confidentiality and Information sharing protocols.
To provide a professional and ethical service
- To maintain appropriate records including all required assessment and evaluation tools.
- To undertake relevant Continuing Professional Development activities both as required for the purposes of continued professional accreditation or registration and as identified through Alliances Professional Development and Appraisal System.
- To undertake an appropriate amount of clinical supervision from a qualified Clinical Supervisor within Alliances Supervision Programme.
- To operate within agreed NHS, Impact and professional guidelines and Codes of Practice.
- To ensure a safe and secure working environment for self and others and to act as necessary within Health and Safety and other guidelines.
- To promote and value the rights, responsibilities and diversity of people using the Service.
Confidentiality
- In the performance of their duties, the post-holder may have access to confidential information relating to clients and their care, staff, and others. They may also have access to information relating to Impact as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to clients, carers, staff, other healthcare workers or Impact business may only be divulged to authorised persons in accordance with Alliances policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This job description is designed to identify principal responsibilities only. The post holder is required to be flexible in developing the role in accordance with changes in Alliance Plus and Alliances organisational objectives and priorities.
Organisational Responsibilities
Values and behaviours
To demonstrate and be a role model for Alliances and to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.
Health, Safety and Wellbeing
To take responsibility for health, safety, and wellbeing in accordance with Alliances policies and procedures.
Equality and diversity
To promote a society that gives everyone an equal chance to work and live free from discrimination and prejudice.
Confidentiality
To work in a way that does not divulge personal and/or confidential information and follow Alliances policies and procedures in relation to data protection and security of information.
Performance Management
To promote a culture whereby performance management is ingrained, and the highest standards and performance are achieved by all. Ensure that mandatory training commitments are met and that the postholder keeps up to date with Alliances policies and procedures. Contribute to Alliances Appraisal processes to ensure continuous learning and improvement and to increase organisational performance.
Job description
Job responsibilities
Main Duties and Responsibilities
To work as a member of the clinical team
- To create and maintain effective working relationships within the Team and elsewhere.
- Provide a triage assessment to clients predominantly entering our Alliance Plus pathway.
- To provide support to the people who use our services whilst waiting to begin treatment including maintaining regular contact and providing information on other sources of help.
- To offer advice and support to other members of the wider team, including GPs and other Health Professionals, on mental health issues, and in relation to appropriate referral pathways for patients with mental health needs.
- To liaise effectively with Secondary Care and voluntary sector organisations and services.
- To attend meetings and provide reports as required.
- To assist in the development and promotion of the service.
To provide a range of therapeutic interventions and support
- To assist with assessment and support, including risk assessment, of clients referred to the service across all pathways within the various settings and contracts delivered by Alliance Plus.
- To assist with the delivery of a range of appropriate therapeutic interventions in collaboration with the client including groupwork and digital therapies.
- To offer a range of resources, signposting, and information.
- To work within an appropriate time framework.
- To make appropriate onward referrals following assessment for clients requiring other services, including statutory and voluntary agencies.
- To maintain clients confidentiality within agreed guidelines.
To support the development of the Referral to Treatment team and pathway
- To assist in induction and ongoing training of new staff joining the team.
- To contribute to continual improvement of the Referral to Treatment pathway.
- To contribute to ongoing service development and achievement of service targets.
Safeguarding
- Responsible for safeguarding children and vulnerable adults by always promoting the welfare of service users and operating within local policies and procedures.
- Under guidance and support, taking appropriate safeguarding action to protect children and vulnerable adults at risk of significant harm.
- Under guidance and supervision to identify and support families in accessing Early Help Services.
- To share appropriate information with other agencies regarding the service users wellbeing and progress keeping within the boundaries of confidentiality and Information sharing protocols.
To provide a professional and ethical service
- To maintain appropriate records including all required assessment and evaluation tools.
- To undertake relevant Continuing Professional Development activities both as required for the purposes of continued professional accreditation or registration and as identified through Alliances Professional Development and Appraisal System.
- To undertake an appropriate amount of clinical supervision from a qualified Clinical Supervisor within Alliances Supervision Programme.
- To operate within agreed NHS, Impact and professional guidelines and Codes of Practice.
- To ensure a safe and secure working environment for self and others and to act as necessary within Health and Safety and other guidelines.
- To promote and value the rights, responsibilities and diversity of people using the Service.
Confidentiality
- In the performance of their duties, the post-holder may have access to confidential information relating to clients and their care, staff, and others. They may also have access to information relating to Impact as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to clients, carers, staff, other healthcare workers or Impact business may only be divulged to authorised persons in accordance with Alliances policies and procedures relating to confidentiality and the protection of personal and sensitive data.
This job description is designed to identify principal responsibilities only. The post holder is required to be flexible in developing the role in accordance with changes in Alliance Plus and Alliances organisational objectives and priorities.
Organisational Responsibilities
Values and behaviours
To demonstrate and be a role model for Alliances and to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.
Health, Safety and Wellbeing
To take responsibility for health, safety, and wellbeing in accordance with Alliances policies and procedures.
Equality and diversity
To promote a society that gives everyone an equal chance to work and live free from discrimination and prejudice.
Confidentiality
To work in a way that does not divulge personal and/or confidential information and follow Alliances policies and procedures in relation to data protection and security of information.
Performance Management
To promote a culture whereby performance management is ingrained, and the highest standards and performance are achieved by all. Ensure that mandatory training commitments are met and that the postholder keeps up to date with Alliances policies and procedures. Contribute to Alliances Appraisal processes to ensure continuous learning and improvement and to increase organisational performance.
Person Specification
Experience
Essential
- Minimum of 4 years experience of working in a mental healthcare setting as a support worker
- Awareness of or familiarity with a range of therapeutic approaches, in particular CBT-based interventions.
- Ability to meet agreed or specified service targets.
- Ability to manage own caseload and time.
- Demonstrates high standards in written communication.
- Able to write clear reports and letters to referrers.
- Demonstrates an understanding of a range of mild moderate mental health problems including anxiety and depression and how it may present in primary care.
Desirable
- Experience of working in Primary Care Services
- Experience in a service where agreed targets in place demonstrating clinical outcomes.
- Ongoing clinical supervision of therapeutic work.
- Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health/benefits and employment systems.
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post.
Other
Essential
- Act in ways that support equality and promotes diversity.
Desirable
- Access to transport to travel to locations throughout the organisation with appropriate business insurance.
- Fluent in languages other than English
Qualifications
Essential
- Qualification in Psychology, Counselling, Health & Social Care, or another relevant field or experience
- Good record of Continuing Professional Development and willingness to continue this.
Desirable
- Degree or higher award in psychology, counselling or counselling psychology or other recognised training / qualification relevant to the post
- Membership of or registration with an appropriate professional body such as BACP, BABCP, UKCP, BPS
Personal Qualities
Essential
- High level of motivation
- Advanced communication skills
- Ability to work within a team and foster good working relationships.
- Ability to use clinical supervision and personal development positively and effectively.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective whilst working with service users and in own personal and professional development and in supervision.
- The ability and skills to act as an advocate for a new service, to engage and foster good professional relationships with all health professionals of the service with the wider health care system.
Skills and Abilities
Essential
- Computer literate
- Excellent verbal and written communication skills
- Good understanding of issues surrounding clinical risk.
- Able to develop good therapeutic relationships with clients.
Desirable
- Experienced in facilitating or assisting in groupwork.
- Skills in assessment, formulation, and treatment of a range of psychological presentations
- Skills in developing and implementing focused, time limited treatment plans.
Person Specification
Experience
Essential
- Minimum of 4 years experience of working in a mental healthcare setting as a support worker
- Awareness of or familiarity with a range of therapeutic approaches, in particular CBT-based interventions.
- Ability to meet agreed or specified service targets.
- Ability to manage own caseload and time.
- Demonstrates high standards in written communication.
- Able to write clear reports and letters to referrers.
- Demonstrates an understanding of a range of mild moderate mental health problems including anxiety and depression and how it may present in primary care.
Desirable
- Experience of working in Primary Care Services
- Experience in a service where agreed targets in place demonstrating clinical outcomes.
- Ongoing clinical supervision of therapeutic work.
- Demonstrates a knowledge of the issues surrounding work and the impact it can have on mental health/benefits and employment systems.
- Demonstrates an understanding for the need to use evidence based psychological therapies and how it relates to this post.
Other
Essential
- Act in ways that support equality and promotes diversity.
Desirable
- Access to transport to travel to locations throughout the organisation with appropriate business insurance.
- Fluent in languages other than English
Qualifications
Essential
- Qualification in Psychology, Counselling, Health & Social Care, or another relevant field or experience
- Good record of Continuing Professional Development and willingness to continue this.
Desirable
- Degree or higher award in psychology, counselling or counselling psychology or other recognised training / qualification relevant to the post
- Membership of or registration with an appropriate professional body such as BACP, BABCP, UKCP, BPS
Personal Qualities
Essential
- High level of motivation
- Advanced communication skills
- Ability to work within a team and foster good working relationships.
- Ability to use clinical supervision and personal development positively and effectively.
- Ability to work under pressure.
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective whilst working with service users and in own personal and professional development and in supervision.
- The ability and skills to act as an advocate for a new service, to engage and foster good professional relationships with all health professionals of the service with the wider health care system.
Skills and Abilities
Essential
- Computer literate
- Excellent verbal and written communication skills
- Good understanding of issues surrounding clinical risk.
- Able to develop good therapeutic relationships with clients.
Desirable
- Experienced in facilitating or assisting in groupwork.
- Skills in assessment, formulation, and treatment of a range of psychological presentations
- Skills in developing and implementing focused, time limited treatment plans.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
