Duty Supervisor

Alliance Psychological Services Limited


This job is now closed

Job summary

Alliance Psychological Services is an independent provider of counselling and psychological therapy services based in the Tees Valley area and working across the North East region. We are working in partnership with Insight Healthcare and Middlesbrough & Stockton Mind to deliver the IMPACT on Teesside service.

This is an exciting opportunity to be part of this innovative service as a Duty Supervisor.

The role will primarily be based in our Middlesbrough, Victoria House office.

This position may require flexible hours between 8am until 8pm on weekdays. You must have right to work in the UK, as we are currently unable to offer working visa opportunities.

For more information on this post please contact us on enquiries@impactonteesside.com.

Closing date for applications: 1st December 2021

Interviews to take place week commencing: 6th December 2021

Main duties of the job

The successful candidate will work as part of Impact on Teessides Single Point of Access (SPA) and the Assessment Hub Duty Team based within Victoria House in Middlesbrough. They will offer guidance and support to the daily Duty team and others on a range of issues including Risk Management and Safeguarding advice. The post holder will liaise with TEWV Secondary Care services and a range of other organisations, attending daily Team Meetings for case discussions and inter-agency referral management. They will assist in monitoring assessment capacity and efficiency, ensuring the Duty system is working effectively, take part in training and development of the Duty team and being responsible for the continuous development and improvement of this service area.

About us

Alliance offers first rate training and development opportunities, flexible working (where appropriate), 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme.

Alliance Psychological Services has organisational responsibility for safeguarding all children and vulnerable adults within our service, part of this is to follow safer recruitment of staff for all appointments. It is also a requirement that all staff understand it is each persons individual responsibility and are committed to promoting and safeguarding the welfare of children.

Please note that due to the nature of the duties of these roles, an enhanced criminal records disclosure will be sought in the event of a successful application.

Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is a Living Wage employer.

Job description

Job responsibilities

Main Duties and Responsibilities:

To support the Referral to Treatment process within Impact on Teesside

  • To liaise with the Referral and Assessment Co-ordinator to ensure effective operation of the Referral to Treatment Care Pathway.
  • To support the operation of the Duty system within the Assessment & Duty Hub. Tasks will include, but not be limited to, creating and maintaining rotas, facilitating duty team meetings and providing weekly updates to the duty team and monitor assessment appointment utilisation.
  • To lead on Morning Meetings within the Duty hub including multi-agency meetings
  • To offer advice and guidance on Risk Management including the development of robust Risk Management plans
  • To offer advice and guidance on Safeguarding and to act as Designated Safeguarding Officer
  • To support the Duty Team with decisions about appropriate treatment pathways or onward referral to other agencies or services
  • To assist in monitoring waiting lists for assessment and treatment and liaise with Pathway Leads and others to ensure timely transition between referral and treatment
  • To work with Locality Managers and the Performance & Development Lead to continually review, develop and improve all systems, processes and guidance within this service area
  • To ensure all workers within this area are appropriately trained. To provide ongoing support and training for this team to ensure continuous improvement and a high-quality service

To work as a member of the Impact on Teesside team

  • To create and maintain effective working relationships within the Impact team and elsewhere
  • To offer advice and support to members of the wider Impact Team, including GPs and other Health Professionals
  • To liaise effectively with Secondary Care and voluntary sector organisations and services
  • To attend meetings and provide reports as required
  • To assist in the development and promotion of the service

To provide a range of therapeutic interventions

  • To provide assessment, including risk assessment, of clients referred for psychological therapy within the Primary Care setting
  • To make appropriate onward referrals following assessment for clients requiring other services, including statutory and voluntary agencies
  • To maintain clients confidentiality within agreed guidelines

To provide a professional and ethical service

  • To maintain appropriate records including all required assessment and evaluation tools
  • To undertake relevant Continuing Professional Development activities both as required for the purposes of continued professional accreditation or registration.
  • To operate within agreed NHS, Impact and professional guidelines and Codes of Practice
  • To ensure a safe and secure working environment for self and others and to take action as necessary within Health and Safety and other guidelines
  • To adhere to all Impact Policies, Procedures and Guidelines
  • To promote and value the rights, responsibilities and diversity of people using the Service

This job description is designed to identify principal responsibilities only. The post holder is required to be flexible in developing the role in accordance with changes in Impacts organisational objectives and priorities.

Person Specification



  • Evidence using the career framework of training in mental health and experience working in a mental health setting
  • Good record of Continuing Professional Development and willingness to continue this


  • RMHN or Accreditation/registration with,BACP, BABCP, UKCP, BPS or other recognised professional organisation
  • Clinical Supervision Qualification
  • Management/leadership qualification



  • Experience of working in Primary and/or Secondary Care Mental Health Services
  • Experience of managing or leading a team
  • Experience in a service where agreed targets in place demonstrating clinical outcomes
  • Up to date knowledge of therapeutic approach to be practised.
  • Awareness of a range of therapeutic approaches.
  • Ability to manage own time
  • Demonstrates high standards in written communication
  • Able to write clear reports and letters to referrers
  • Demonstrates an understanding of a range of mild moderate mental health problems including: anxiety and depression and how it may present in primary care.
  • Skills in assessment, formulation and treatment of a range of psychological presentations
  • Skills in developing and implementing focused, time limited treatment plans.
  • Excellent verbal and written communication skills
  • Good understanding of issues surrounding clinical risk and able to advise and assist in implementing risk management plans


  • Experience of developing and implementing innovative projects or intervention programmes

Personal Qualities


  • High level of motivation
  • Advanced communication skills
  • Ability to work within a team and foster good working relationships
  • Ability to work under pressure
  • Regard for others and respect for individual rights of autonomy and confidentiality
  • Ability to be self reflective whilst working with service users and in own personal and professional development and in supervision
  • The ability and skills to act as an advocate for the Primary Care service, to engage and foster good professional relationships with all health professionals of the service with the wider health care system
  • Act in ways that support equality and promotes diversity


  • Access to transport to travel to locations throughout the organisation with appropriate business insurance
  • Fluent in languages other than English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance Psychological Services Limited


24 Yarm Road



TS18 3NA

Employer's website

https://www.alliancepsychology.com/ (Opens in a new tab)

For help with your application, contact:

Emma Hopson



Date posted

11 November 2021

Pay scheme



£30,000 to £31,500 a year



Working pattern

Full-time, Flexible working

Reference number


Job locations

24 Yarm Road



TS18 3NA

Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.