Health Care Assistant

Job description

Job responsibilities

Purpose of the RoleThe post holder will work both independently as a Health Care Assistant and to support the wider EPIC services to ensure the highest standards of care for all patients accessing our services. They will be responsible for providing health care and phlebotomy services to patients across both enhanced access and urgent care services.

Key Responsibilities & Duties of the RolePatient Services

• To undertake nursing and therapy tasks under the direction of a qualified practitioner, including venepuncture, ECG measurement, blood pressure measurement, urinalysis, health checks, assessment of risk factors, and lifestyle advice.

• Making every contact count. Front line staff are in an ideal position to offer support and advice on how to improve health and wellbeing. Staff will be given training and support to help them signpost people to other services.
• To access the patient electronic record to read and write back service delivery records.
• Support the provision of EPIC Services and promote the fulfilment of the rota.
• To monitor stock levels and ensure stock are ordered and maintained/controlled as required.

Communications & leadership

• To attend departmental meetings as required.
• Ensure that effective communication with patients and staff is maintained.
• Provide reassurance to patients when providing care gaining consent by using empathy and persuasive skills.
• Ability to communicate with patients with learning/ language disabilities.
• Ability to communicate with challenging or confused patients.
• To highlight any areas of concern or improvement to line management.

Policy and Procedures

You must take reasonable care of your own health, safety and wellbeing, and that of your colleagues, in accordance with the Health and Safety policy.

You are required to uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information.

Comply with all SPCT policies and procedures, identifying improvements where appropriate

To understand how to use the Ulysses reporting system and understand the Incident Reporting Policy and procedures, including all Safeguarding policies, procedures and reporting pathways.

Safeguarding Responsibilities

Safeguarding is everyones responsibility. Employees must at all times have regards for the need to safeguard, inclusive of Modern day Slavery and Human Trafficking and promote the welfare of children and adults at risk in line with legislation. Employees of SPCT must follow all safeguarding policies and procedures and reporting mechanisms to raise safeguarding concerns and keepup to date with safeguarding training as required.

Person Specification

Knowledge, Skills & Personal Qualities

Essential

• Ability to record accurate clinical notes
• Excellent interpersonal and communication skills
• Good organisational and time management skills
• Flexible approach to working hours to meet the needs of the service
• Ability to monitor stock levels and ensure stock levels are maintained
• Smart appearance and professional demeanour

Experience

Essential

• Experience of working in a healthcare setting
• Experience of dealing with challenging behaviour

Desirable

• Experience of using Microsoft Office
• Experience of using patient record management systems (Adastra, EMIS)

Qualifications

Essential

• Full UK Driving Licence and access to own vehicle
• Phlebotomy Certification
• Basic Numeracy & Literacy Skills
• Patient Health Checks (including height, weight, BP, urinalysis & pulse)

Desirable

• Healthcare qualification or equivalent level (Care Certificate)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salford Primary Care Together (SPCT)

Address

Salford Royal Nhs Foundation Trust

Stott Lane

Salford

M6 8HD

Employer's website

https://salfordprimarycaretogether.co.uk/ (Opens in a new tab)