Digital Facilitator

Job description

Job responsibilities

The post holder will be responsible for supporting with the use of GP clinical systems and digital technologies within NHS primary care to improve the health of the local population and to improve the digital maturity of the PCNS and practices. This will involve helping practices get the best use out of the digital tools provided, improve their processes and facilitate behaviour change. The Digital Facilitators will work with Practice Staff and Primary Care Network (PCN) Managers offering direct training and support with current and new digital systems to assist with delivery of national and local contract targets and KPIs.

Main Tasks and Overview of Responsibilities

The post holder will be primarily training Primary Care Network and GP surgery staff members with digital technologies to improve the overall quality of patient care and access to primary care services.

The post holder will act as a support body for all practices by promoting and exploiting the use of applicable digital products and clinical systems.

The post holder will act as a trouble-shooter for digital product issues and problems at practice and PCN level and, where unable to help directly, signpost practices to the appropriate support teams.

Whilst primary care experience is not essential for the role, it is desired.

The role often involves working without direct supervision. Working under direction is subsequently self-driven with regular reviews with your line manager and monitoring reporting for key programmes. You will be expected to manage your own diary allowing for time to research, stay up-to-date and further expand your knowledge on relevant technologies, systems and programmes to ensure the training delivered is consistently accurate and reflects new changes.

The role requires working to a program of activities for the entire year, including attendance at appropriate meetings and workshops.

The role requires continuous contribution to the development and improvement of the processes and systems of work within the scope of the project and to be responsible for self-organisation/time management.

The role requires accuracy and maintenance of concentration over prolonged periods of time.

It is essential that the post holder has the experience to deal with conflicting demands on their time and can manage this complex work arrangement.

The strict confidentiality of all information to which the post holder has access must be maintained at all times and the role may involve exposure to potentially disturbing or sensitive case notes.

The post holder will be required to participate in in all mandatory training in line with SPCT and ICB requirements.

The post holder must ensure careful use of all equipment provided to them and SPCT office facilities.

The post holder must provide regular updates and report progress appropriately to assure the outputs and impact of all works carried out.

The post holder will act as a Champion of Equality in the provision of advice and support, ensuring that line managers comply with the relevant legislation.

The post holder will act as an ambassador for our culture which is team-oriented, we all learn from and teach each other.

The post holder will promote equality and diversity as part of the culture of the organisation.

The post holder must work in accordance with all company health and safety policies and procedures.

The post holder must complete regular mandatory update training on risk management policies and procedures.

The post holder must identify through risk assessment any risks that exists within the department or during the delivery of the service.

The post holder must complete incident reports/supporting documentation for any unexpected event or incident they are involved in.

The post holder must take reasonable care of own health, safety and wellbeing.

The post holder must take reasonable care of that of your colleagues in accordance with SPCTs Health and Safety policy.

Policies and Procedures

The post holder must comply with all SPCT policies and procedures, identifying improvements where appropriate.

The post holder must uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information.

The post holder must work within Caldicott principles and SPCTs information governance policies and protocols.

The post holder must report significant events via Ulysses, as per SPCT procedure.

Infection Control

The post holder will take individual responsibility to ensure working practice is safe and follow the infection control policies and procedures of SPCT.

Safeguarding Responsibilities

Safeguarding is everyones responsibility. Employees must, at all times, have regard for the need to safeguard, inclusive of modern-day slavery and human trafficking. Employees must promote the welfare of children and adults at risk in line with legislation. Employees of SPCT must follow all safeguarding policies, procedures and reporting mechanisms to raise safeguarding concerns and keepup to date with safeguarding update training as required

Person Specification

Knowledge and Skills

Essential

• Proficient with the use of Microsoft office 365
• Ability to manage and prioritise a heavy and diverse workload.
• Ability to work autonomously and on own initiative
• Flexibility of working hours and place

Experience

Essential

• Previous work experience in a professional environment.
• Experience of using high level digital technology / IT functionality.
• Proven track record of working part of a team.
• Evidence of excellent customer services and approach to service delivery.

Desirable

• Experience of user support, recording, assessing and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate.
• Experience of training staff.
• Experience of primary care clinical systems.
• Understanding of the GM ICB Digital Strategy

Qualifications

Essential

• Educated to good standard of education with proven relevant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Salford Primary Care Together (SPCT)

Address

3rd Floor, 2 City Approach

Albert Street

Eccles

Salford

M300BL

Employer's website

https://salfordprimarycaretogether.co.uk/ (Opens in a new tab)