Job summary
We have an exciting
vacancy for an admin coordinator to join our team working across our Extended
Primary Integrated Care Services (EPIC). This is a part-time role working 30 hours/week covering shifts between 8am-6:30pm.
The role
within EPIC provides support for planned and urgent care services as well as
Primary Care Network Support. The team work together to ensure that tasks are
carried out to the required deadlines; to support patient care and population
health across neighbourhoods in Salford. The team has to respond to changing
circumstances and a positive and flexible approach is required including
changing locations the post holder may need to work from at short notice. The
post holder organises their work and manages their time autonomously and
effectively to ensure that alltasks are completed within the required
timescales. EPIC24 works under the direction of the Primary Care Networks and
in delivering Salford CCG Urgent Care contracts.
Main duties of the job
Our admin coordinator will be responsiblefor the efficient and effective operation of the administrative systems that are pivotal to the daily running of these services. Tasks could include monitoring stock levels, supporting clinicians with data inputting, monitoring of the service email inbox, responding to and collaborating to support requests, telephone calls to colleagues & patients and monitoring clinical systems to escalate issues where appropriate.
About us
Salford
Primary Care Together is a community interest company with all GP practices in
Salford as its members. Our aim is to work with our members and other partners
to ensure general practice is at the heart of joined up care in Salford.
The Extended Primary Integrated Care (EPiC) Team is ran by
Salford Primary Care Together to bring together primary and urgent care
services through a central hub so that patients can be directed to most
appropriate level of care they require.
Job description
Job responsibilities
Duties to include;
- To monitor and maintain stock levels across sites.
- Supporting clinicians to deliver the care and support to patients; this could include supporting them in an emergency for example to call an ambulance or a family member.
- Prepare correspondence in accordance with policy and ensuring all service needs are met.
- Liaise with team members via email or telephone as required where necessary to address any problems.
- Support administrative tasks within the office setting to support the service/s/ this may include printing, emailing, producing rotas, preparing papers for the team to go out with and handling referrals from the email and clinical systems.
- Make comfort calls to patients waiting in the emergency department.
- Monitor clinical systems including EMIS & Adastra to ensure smooth running of the services and escalating issues where appropriate to the relevant service manager.
- Supporting clinicians to deliver the care and support to patients; this could include supporting them in an emergency for example to call an ambulance or a family member.
- Keep up to date and refreshed the admin documentation at the bases / offices contact numbers, new guidance etc
- Support colleagues in the delivery of the daily care from the teams.
- Support new staff induction to the EPIC services portfolio.
- Any other duty required to support the effective operation of these systems.
- To develop and maintain relationships across Salford organisations, and promoting, improving and maintaining collaboration throughout the Health & Care system.
- To confidently communicate with people on matters arising, issues and ideas.
- Liaise with members of SPCT, Primary Health Care Team, other NHS organisations and outside agencies as appropriate to the role.
- Participate in meetings as appropriate.
- To work in partnership with others to help develop and implement ideas, and policies which will promote efficiency and wellbeing of the service delivery.
Job description
Job responsibilities
Duties to include;
- To monitor and maintain stock levels across sites.
- Supporting clinicians to deliver the care and support to patients; this could include supporting them in an emergency for example to call an ambulance or a family member.
- Prepare correspondence in accordance with policy and ensuring all service needs are met.
- Liaise with team members via email or telephone as required where necessary to address any problems.
- Support administrative tasks within the office setting to support the service/s/ this may include printing, emailing, producing rotas, preparing papers for the team to go out with and handling referrals from the email and clinical systems.
- Make comfort calls to patients waiting in the emergency department.
- Monitor clinical systems including EMIS & Adastra to ensure smooth running of the services and escalating issues where appropriate to the relevant service manager.
- Supporting clinicians to deliver the care and support to patients; this could include supporting them in an emergency for example to call an ambulance or a family member.
- Keep up to date and refreshed the admin documentation at the bases / offices contact numbers, new guidance etc
- Support colleagues in the delivery of the daily care from the teams.
- Support new staff induction to the EPIC services portfolio.
- Any other duty required to support the effective operation of these systems.
- To develop and maintain relationships across Salford organisations, and promoting, improving and maintaining collaboration throughout the Health & Care system.
- To confidently communicate with people on matters arising, issues and ideas.
- Liaise with members of SPCT, Primary Health Care Team, other NHS organisations and outside agencies as appropriate to the role.
- Participate in meetings as appropriate.
- To work in partnership with others to help develop and implement ideas, and policies which will promote efficiency and wellbeing of the service delivery.
Person Specification
Qualifications
Essential
- A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications
- Hold a Valid UK Driving Licence
Desirable
- Training or qualifications in administration and IT
Experience
Essential
- Good general computer skills
- Competent in the use of Microsoft Office
- Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines
- Previous experience that demonstrates good attention to detail
- Experience of working in a healthcare setting
Desirable
- Competent in the use of patient record management systems: Adastra & EMIS
Person Specification
Qualifications
Essential
- A sound general education to GCSE level or equivalent, or equivalent working experience, or relevant qualifications
- Hold a Valid UK Driving Licence
Desirable
- Training or qualifications in administration and IT
Experience
Essential
- Good general computer skills
- Competent in the use of Microsoft Office
- Evidence of excellent administration and organisational skills with the ability to manage time effectively to meet deadlines
- Previous experience that demonstrates good attention to detail
- Experience of working in a healthcare setting
Desirable
- Competent in the use of patient record management systems: Adastra & EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
