Medical Receptionist

Job summary

As a Medical Receptionist it will be your responsibility to ensure that all patients are supported with accessing the appropriate services for their needs in a friendly, efficient and professional manner. You should be approachable and willing to go above and beyond to provide the best quality care to our patients. You will reliably support patients, clinical staff and the Assistant Practice Manager in your various administrative responsibilities.

Main duties of the job

Operational

To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments.

To book appointments and navigate the patients to the most appropriate service for the the presenting problem. Ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload.

Patient Services

To respond to, using a helpful and problem-solving approach, all queries and requests for assistance from patients and other visitors.

To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.

To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner.

About us

Salford Primary Care Together is a Community Interest Company, which means we exist to improve the health and wellbeing of the people of Salford. We are proud to serve 20,000 patients across Eccles, Little Hulton, Charlestown and Lower Kersal via our three practices, Eccles Gateway, Little Hulton and Willow Tree. The care of our local people is at the heart of everything we do and we are looking for friendly and professional staff to join the practices admin team to continue to provide excellent care to our local communities.