Health Navigator

Job description

Job responsibilities

KEY RESPONSIBILITIES

Patient Services and Responsibilities

· To maintain the highest quality of patient care and work with a strong customer service ethos at all times by demonstrating a helpful and problem-solving approach to all queries and requests for assistance from patients and other visitors and making appointments for patients as required.

· To take accurate messages and ensure they are relayed to the correct person in a timely manner and inform the appropriate staff of any day-to-day problems, together with any possible solutions.

· Manage and supervise the flow of patients into consulting and treatment rooms and inform patients and staff of any delays or possible problems there may be.

· Ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.

· Explain practice arrangements and formal requirements to existing and new patients, and those seeking temporary cover, ensuring that the necessary registration procedures are completed.

· Generate computerised repeat prescriptions and review documents as required and action any requests for acute medication.

· Ensure that prescriptions are supplied to the patient or their representative within 48 hours in accordance with agreed procedures.

· To provide an efficient word processing service for the clinicians in the team as required. This includes the typing up of letters, reports, patient referrals and other documents in an accurate and professional manner.

· To give basic health care promotion and information as well as making patients aware of available health screening and treatment options at the practices and other agencies.

· To act as first point of contact for newly registered patients, providing monitoring and follow up support in relation to any initial health care plans.

· To work as part of the Inclusion Team, ensuring good communication and team-working at all times as well as modelling an inclusive and enabling way of working with people who are vulnerable, marginalized and excluded, advocating for patients where this is required.

Planning and Delivery

· Locate any paper records that the clinical staff request as an adjunct to any computerised medical records.

· Registering any new patients on the IT clinical system.

Partnership Working and Development of Services

· Ensure that the telephone system is operational at the beginning of each day and switched over at the appropriate times. Report any difficulties with the operation of the telephone system.

· Building good working relationships with external agencies to learn what services are on offer and to signpost patients correctly where possible in a timely and useful manner, ensuring follow up in done to ensure/maximise engagement opportunities.

· To collect, collate and analyse information relating to patient registrations, new patient health checks and minimum healthcare standards for homeless patients in order to produce regular reports on this activity for the service.

Information Management

· To work within Calidcott principles and SPCT’s information governance policies and protocols.

· Clinical Governance - To report significant events as per SPCT procedure.

· To report significant events as per SPCT procedure.

Person Specification

Experience

Essential

• Previous receptionist or clerical background.
• Evidence of collaborative working within teams.
• Experience of clinical system i.e. EMIS, Microsoft office.

Desirable

• Experience of working with marginalised and disadvantaged groups in order to achieve positive changes.
• Experience in working in General Practice.

General Skills

Essential

• A demonstrable commitment to professional development.
• Excellent interpersonal and communication skills both verbally and written.
• Ability to work flexibly and independently.
• The ability to meet deadlines.
• Ability to cope in a stressful or emergency situations.
• Computer literacy skills.
• Excellent Customer Care.
• Ability to recognise and adhere to the need for strict confidentiality.
• Flexibility to cover additional sessions.

Desirable

• Driving license/use of a car.

Qualifications

Essential

• Good general education including GCSE English and Maths or equivalent.

Desirable

• Evidence of Primary Care training courses.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Salford Primary Care Together (SPCT)

Address

3rd Floor, 2 City Approach

Albert Street

Eccles

Salford

M300BL

Employer's website

https://www.spctogether.co.uk (Opens in a new tab)