Project Co-ordinator - Chatty Cafe Scheme

Job description

Job responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES

To work with the Head of Volunteering (HOV) to coordinate and deliver the chatty cafe project for Willowbrook Hospice.

Support the effective delivery and development and expansion of the chatty cafe Neighbours project to meet outputs and outcomes.

To recruit, train, supervise and develop the right volunteers across the Willowbrook Hospice catchment area.

To process referrals, carrying out assessments, matching volunteers to beneficiaries and providing a programme of support for the volunteers.

Deliver a robust and sustainable chatty cafe project amongst people in our Community, supporting the strategic aims of Willowbrook Hospice.

With the HOV review and evaluate the programme to ensure the quality of the project, specifically around the experience of both volunteers and the attendees.

Be responsible for and coordinate information coming into the project. Develop and implement a system for the timely processing of referrals and attendance at a chatty cafe.

Communication and working relationships:

Demonstrate an understanding of the nature of Hospice Care and apply community development principles to all work.

Build relationships with, and a database of stakeholders engaged in the programme in order to maintain regular contact and monitor progress.

Participate in and contribute within external networks and forums to ensure that the project and hospice is represented in appropriate areas.

Supply the Communications Team with stories and information for the local media (especially target communities media) in order that they are aware and can cover local events and stories that describe the work of the chatty cafes.

GENERAL

Be aware of personal responsibilities with regard to all other Hospice Policies/ Guidelines

Be aware of obligations and statutory rights with regard to disciplinary and grievance procedure.

The post holder will observe the Office No Smoking policy.

The post holder will adhere to the Fire, Health & Safety Regulations and Policies of the hospice.

You are required to attend, complete and comply with annual mandatory training requirements plus any other training as deemed appropriate.

Person Specification

Experience

Essential

• Good People Management experience
• Good experience of working with and managing people.
• Excellent listening skills

Desirable

• Experience of Volunteering and ability to relate to and understand the motivation
• Knowledge of the local area to Willowbrook
• Track record of successful working alongside volunteers
• Record of building effective partnerships within the community to create and support volunteering opportunities.
• Successful experience of the recruitment, induction, and training of volunteers

Other

Essential

• Mature & professional attitude
• Tact, diplomacy
• Awareness and understanding of a need for confidentiality.
• Effective communication and presentation skills speaking, listening and writing.
• Ability to motivate colleagues and volunteers.
• Willingness to work flexibly to meet the needs of the service.
• Ability to manage own time effectively

Desirable

• Ability to lead by example and have a can do attitude.
• Valid driving licence and access to own transport
• Understanding of the 3-year Strategy and its relationship to the delivery of good volunteering at Willowbrook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

WILLOWBROOK HOSPICE

Address

Willowbrook Hospice The Living Well

Borough Road

St. Helens

Merseyside

WA10 3RN

Employer's website

https://www.willowbrook.org.uk/ (Opens in a new tab)