Job responsibilities
Overall purpose of the job;
As a Willowbrook Retail Supervisor, you will be expected to support the
generation of income through effective knowledge and supervision of the sale of
new and donated goods, achieving the shop budget, managing expenditure and
volunteers.
Based: This role will be based in
the warehouse distribution centre but at times may be required at any Willowbrook
Hospice Retail locations in St Helens and Knowsley.
Main
Responsibilities
1.
To support the staff and volunteers in receiving,
sorting, distributing and displaying for sale, goods that have been donated in
order to generate income for Willowbrook Hospice.
2.
To support and help develop the store to achieve
set targets and maximise the net financial contribution to Willowbrook Hospice.
3.
Be responsible for the promotion of gift aid
with all donors ensuring training and use of the Gift Aid system with all
volunteers when on duty.
4.
To support the recruitment of shop volunteers
and with the support of the volunteer coordinators, manage volunteers utilising
the Team Kinetic software, ensuring adequate staffing levels during
advertised opening hours at these designated shops.
5.
To ensure the ongoing training of new and
existing volunteers to the required level is achieved and continually maintained.
6.
To support and utilize
positive social media coverage of the hospice, plus, support online sales with
the online sales supervisors by providing goods where requested for the online
sales platform.
7.
Build positive relations
with 3rd party suppliers (Bankcard Machine, BMC Azurri tills) in
order to maintain these facilities in good working order.
8.
To uphold expected retail standards at all times
9.
To ensure that a high level of customer service
is demonstrated and delivered at all times
10.
To ensure compliance with all relevant
legislation i.e. Health and Safety and Trading Standards whilst adhering to all
Hospice policies and procedures.
11.
To maintain good relations throughout the local
community in order to enhance the profile and good name of the Hospice.
12.
To attend and participate in Retail Supervisors
meetings and training and liaise regularly with the Area Manager.
13.
To hold regular meetings to ensure all
volunteers are fully informed about their shop and the Hospice to ensure that
they feel valued, informed and included.
14.
To positively promote and sell new ideas,
systems, policies and procedures to ensure a positive, can
do environment.
15.
Share best practise, ideas and team success within
the retail organisation.
16.
When necessary, agree full accountability of your
designated location including open/closing, sales performance, banking
processes and following all hospice and retail procedures
17.
Full accountability of delivering budgeted
profit & set Key Performance Indicators
General
- To provide guidance,
support and supervision of volunteers.
- To organise the sorting,
pricing and attractive display of stock, operating an efficient stock
rotation system.
- To ensure a
consistently high standard of cleanliness and display both in the sales
area and none sales area.
- To proactively recruit
volunteers from the local community.
- To support and organise
effective staffing levels and duty rotas in designated location/s.
- To inform Area Manager
and/or Trading Company Manager of any issues/incidents, particularly in
relation to potential Health & Safety issues.
- To encourage the local
community to donate saleable goods
- All staff are required to
complete yearly online training.
- To ensure a
consistently high level of personal appearance and standards.
- To be a key holder for
the retail location/s out of hours and carry out emergencies procedures as
required.
- To work in a
professional manner at all times reflecting and maintaining the values and
ethos of the organisation.
- Any other duty
reasonably assigned by your line manager.
Notes:
1. You will be expected to produce work to a high
standard and to promote quality at all times.
2.
You will be
expected to adhere to the policies and procedures of Willowbrook Hospice, in
particular those relating to Health & Safety and Security.
3.
The post holder
may have access to confidential data and must adhere to data protection laws at all times.
4.
All staff are required to complete online training.
5.
You will be
expected to participate in a staff appraisal scheme.
6.
Each
member of staff has a responsibility to know about basic Infection control
measures and implement them in the workplace.
7.
Willowbrook Hospice operates a no smoking policy.
8.
Employees must be
prepared to work flexibly to meet the changing needs of the organisation.
This document
is a guideline to the general scope of duties involved and will be reviewed at
regular intervals. It is not intended to
act as a definitive and complete role specification and will be subject to the
changing requirements of Willowbrook Hospice.
EQUAL OPPORTUNITIES
Willowbrook Hospice operates an Equal Opportunities Policy and expects
staff to have a commitment to equal opportunity policies in relation to
employment and service delivery.
