Fundraising Events Facilitator

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Fundraising Events Facilitator

LOCATION: Fundraising Office

REPORTS TO: Corporate Business Manager

PAY BAND: Corporate Band CD point 1 £24,907 (37 hrs per week 0.99 WTE) pay pro rata

Job Purpose and Role

Assist the Corporate Business Manager to drive improvement and innovation in online donations and all forms of supporter engagement as well driving and supporting the creation of virtual products and events. This will complement new and existing fundraising campaigns in order to maximise fundraising income generation.

To develop, maintain and review strategy and structures that will encourage income generation through innovation and digital marketing creativity.

Meet agreed targets and KPIs. Pay progression is not automatic and dependent upon a number of factors including hospice and individual performance against KPIs and targets.

To research, develop and organise new ideas for events, challenges, and campaigns that will generate income and awareness both internally and community led.

The Fundraising Events Facilitator will be a flexible team player, with the ability to use their own initiative and be creative in ways to attract new revenue. They will also have a responsibility to actively contribute to Willowbrook Hospices ambitions for the future in its strategic objectives.

Willowbrook has a comprehensive database of Volunteers which holds details of their skills and abilities and all efforts must be made to use this resource. The Fundraising Events Facilitator will be expected to work closely with the Volunteer co-ordinators to ensure that events, campaigns and day to day supporter management are manned wherever possible by our volunteer supporters.

To attend cheque presentations and assist at events including supporter events. To be available evenings, weekends and bank holidays, where required and with notice where possible.

To maintain office efficiency, take phone calls, take messages, and deal with supporter queries as required. To assist in responding to routine correspondence and preparing mail shots. The Fundraising Events Facilitator will be required to input and update the charitys CRM, currently Donorflex.

The Fundraising Events Facilitator must be very proficient in the use and understanding of Social Media with an in-depth knowledge of Facebook, Instagram and Twitter. They must have the ability and experience to exploit those platforms in order to best promote the Fundraising function and maximise donor engagement and therefore donations. A good understanding of the various Giving platforms is essential.

Maintain accurate and timely records and event files using Microsoft Office.

Ensure all records and contact details are kept up to date, and ensure compliance with data protection legislation (GDPR).

Nurture any individuals or organisations from which the Hospice, Shop and Fundraising volunteers can be recruited. For example, schools, places of worship, community groups and businesses. Encourage these organisations to generate income through events and/or sale of promotional goods. Advise and support these organisations as required.

Assist in the development and operation of support groups. Encourage volunteer supporters to be available as required for events such as bag packing, street collections, fetes and fayres, etc. and keep them informed of all relevant information to support them in their task.

Excellent attention to detail is a pre-requisite in order for events to run smoothly, effectively and efficiently and maximise income opportunities.

Collate, analyse and present statistical information as required

Assist with developing and maintaining a network of premises for placement of collection boxes and special campaign items.

Be flexible in approach and assist in moving equipment and goods around at events. Be able to take control of volunteers and staff when running events. Be able to respond to changing circumstances with the ability to think clearly when things change without notice. Organise changes to ensure that events are safe and well run.

Maintain a smart appearance and polite demeanour; promote the good name of the hospice at all times. Maintain confidentiality in respect of all information.

Be aware of legislation and adhere to legal guidelines e.g. Fundraising Regulator Codes of Fundraising Practice, etc.

Undertake any other duties required within the post, including supporting other departments within the hospice when required.

Be aware of personal responsibilities with regard to all Hospice policies/ guidelines

Adhere to the Hospices strict No Smoking policy and all fire, health & safety regulations and policies of the Hospice.

You are required on an annual basis to attend and comply with the mandatory training requirements plus any other training as deemed appropriate.

Through the course of your employment you may be aware of confidential information relating to the Fundraising Office or the Hospice. You must maintain confidentiality at all times and adhere to all Data Protection laws.

This list of duties is not intended to be exhaustive and the post holder will be expected to be flexible in carrying out the duties performed.

It is expected that the holder will carry out similar duties (not specifically listed) as and when required.

This post is subject to a standard Disclosure and Barring Service Check (DBS)

Delivering to our Values

Behaviours we expect from our employees which reflect our values:

Accountable

• Lead by example ensuring compliance of the code of conduct
• Take personal responsibility justify your actions or decisions

Integrity

• Have a strong personal sense of integrity
• Work effectively and do the right thing and always prepared to go the extra mile
• Behave consistently in line with personal and hospice values and standards

Compassionate

• Use kind language and behaviour with all communications both verbal and written and be sympathetic to supporters particularly if bereaved

Trustworthy

• Honest and trustworthy
• Be authentic / transparent at all times
• Respond to the needs of the business and maintain a professional image at all times

Skilled

• Must have the ability to conduct analysis of data with excellent attention to detail
• Identify and exploit opportunities to maximise income for the hospice
• Update knowledge and skills in line with legislative changes

Experience

Essential

• Excellent networking skills
• Ability to organise and delegate to volunteers
• Successful planning and organisational skills
• Be flexible and able to react to change
• Have tact, diplomacy, confidentiality
• Excellent communication skills written, presentational and interpersonal
• Work successfully as part of a team
• Ability to manage time & prioritise actions
• Experience and understanding physical event planning and delivery techniques and strategies.
• Experience of using digital and other techniques to drive supporter action online and offline.
• Exceptional copywriting skills to encourage engagement
• Design savvy, with experience of using basic editing software to create visually effective posters and advertising content.
• Experience of using CRM to manage online supporter databases, currently Donorflex.
• Results-oriented, with experience in monitoring performance to meet and exceed KPIs.
• Be able to work on own initiative, work under pressure and meet deadlines

Desirable

• Experience in successful fundraising or event management
• Knowledge of cash handling procedures
• Knowledge of Marketing and PR
• Designing publicity material
• Devising and creating Publicity/Press Releases

Other criteria

Essential

• Caring, compassionate attitude
• Previous successful experience of working with the public
• Able to work unsocial hours regularly i.e. evenings and weekends
• Driving licence
• Have access to own transport
• Satisfactory pre-employment checks

Desirable

• Awareness of Willowbrook Hospice and related funding needs

Qualifications

Essential

• Good general education including pass grades in maths and English language at level 2 or equivalent
• Demonstrate competent IT skills and good ability with a variety of Microsoft

Desirable

• Customer services qualifications
• Knowledge of Donorflex or other software-driven CRMs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).