Job summary
This role is a 12-month fixed term or secondment
opportunity, therefore please discuss with your line manager to ensure the team
could accommodate the secondment.
We are looking to recruit a Band 5 Operations
Administration Manager to support Urgent Primary Care (UPC) Services in
Gateshead. This is a temporary full time position, to cover maternity leave, working
as part of a small but very supportive admin team.
CBC Health Federation are a not-for-profit
organisation with a wide and diverse portfolio of services that we deliver as
an NHS provider.
We are looking for an enthusiastic, friendly,
outgoing, and approachable person, who is skilled and qualified in
administrative duties. It is essential that you have excellent inter-personal
and communication skills and can demonstrate experience of leading a team and
have strong leadership skills.
The successful candidate will need to be flexible as
key requirements of this role may involve weekend working / unsociable hours
and there is an expectation that the post holder with undertake on-call
responsibility.
Main duties of the job
The post-holder will support the management of the
Urgent Primary Care (UPC) Service which operates 7 days a week, 24/7, ensuring
that all rota shifts including standby are filled.
The post holder will manage day to day UPC activity
and deputise for the UPC Service Lead as required.
Additional administrative duties will also be
required, e.g., prescription management, management of Adastra, overseeing
reports for NEAS and YAS, and liaison, coordination and organisation of
meetings and training. The postholder
will be responsible for a defined group of staff and all areas of line
management.
The service operates from several locations, the
post holder will be required to work autonomously and flexibly at other
locations.
Please see attached Job Description for more
information.
If you have the drive and passion to support
delivering quality services, we would love to hear from you!
About us
Community Based Care Health Federation Ltd are based on Team
Valley serving Primary Care in Gateshead and the wider Northeast footprint. As
a not-for-profit provider we reinvest any surplus to improve services for our
patients in Gateshead and support our GP's and Primary Care Networks to deliver
the highest quality services.
As a provider of high quality clinical and non-clinical
services we are a respected and proud company that puts patients at the heart
of what we do, whilst valuing and supporting our staff to grow and develop. We
have company values developed by our staff that underpin our work and the way
we work together, and we have a staff culture club to ensure the voice of our
staff is heard at Board level and throughout the senior management team.
Many of our roles are available with the NHS pension scheme
and transferable service is recognised from previous NHS employment as
appropriate. We offer competitive rates of pay and out of hours enhancements
and have a fully integrated reward and recognition system. We have just been
awarded our Bronze "Better Health at Work Award" where we have
demonstrated our commitment to supporting our workforce to keep well at work
and we are now working to achieve the silver award.
Job description
Job responsibilities
Please see the attached Job Description for more information
on main duties, qualifications and skills required for this role, within CBC
Health Federation.
Please
note: CBC Health Federation do not support the use of AI in the completion of
applications. All answers used must be backed up with real examples.
Job description
Job responsibilities
Please see the attached Job Description for more information
on main duties, qualifications and skills required for this role, within CBC
Health Federation.
Please
note: CBC Health Federation do not support the use of AI in the completion of
applications. All answers used must be backed up with real examples.
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs (or equivalent) graded 4 or above, including Maths and English GCSE
- Business Administration NVQ Level 3
- ECDL qualification or be able to demonstrate IT skills to this level
- ILM Level 3
Desirable
- A-levels
- Evidence of continued professional development
- Management / leadership qualification
Experience
Essential
- Strong levels of IT proficiency
- Experience of working in a busy office environment.
- Working and communicating with staff at all levels within the organisation
- Experience in the use of databases and spreadsheets with accurate data entry skills
- Understand data and reporting on business performance
- Experience of line management of staff
- Able to work as part of a multi-disciplinary team
- Flexibility with hours / days of work to cover the 24/7 service needs
- Excellent communication and interpersonal skills, including on the telephone and face to face.
- Ability to work as part of a team
- Ability to work with limited supervision and use initiative regarding tasks to see through to completion
- Proven ability to handle a busy and varied workload
- Excellent attention to detail with an ability to follow process
- Understanding of Data Protection and Confidentiality
- Strong organisational ability and ability to prioritise workload and meet deadlines
- Experience of dealing with stakeholders both face to face and via the telephone
- Problem solving skills
- Flexibility and the willingness to learn and take on new tasks
Desirable
- Ability to take notes of meetings and produce accurate minutes
- Previous experience of managing GP workload
- General practice experience
- Knowledge of Adastra and EMIS
- Knowledge of Rotamaster
Other
Essential
- Can-do attitude
- Able to travel independently
- Ability to keep calm under pressure
Person Specification
Qualifications
Essential
- Minimum of 5 GCSEs (or equivalent) graded 4 or above, including Maths and English GCSE
- Business Administration NVQ Level 3
- ECDL qualification or be able to demonstrate IT skills to this level
- ILM Level 3
Desirable
- A-levels
- Evidence of continued professional development
- Management / leadership qualification
Experience
Essential
- Strong levels of IT proficiency
- Experience of working in a busy office environment.
- Working and communicating with staff at all levels within the organisation
- Experience in the use of databases and spreadsheets with accurate data entry skills
- Understand data and reporting on business performance
- Experience of line management of staff
- Able to work as part of a multi-disciplinary team
- Flexibility with hours / days of work to cover the 24/7 service needs
- Excellent communication and interpersonal skills, including on the telephone and face to face.
- Ability to work as part of a team
- Ability to work with limited supervision and use initiative regarding tasks to see through to completion
- Proven ability to handle a busy and varied workload
- Excellent attention to detail with an ability to follow process
- Understanding of Data Protection and Confidentiality
- Strong organisational ability and ability to prioritise workload and meet deadlines
- Experience of dealing with stakeholders both face to face and via the telephone
- Problem solving skills
- Flexibility and the willingness to learn and take on new tasks
Desirable
- Ability to take notes of meetings and produce accurate minutes
- Previous experience of managing GP workload
- General practice experience
- Knowledge of Adastra and EMIS
- Knowledge of Rotamaster
Other
Essential
- Can-do attitude
- Able to travel independently
- Ability to keep calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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