Job summary
Urgent Primary Care are looking for committed individuals to embark on an exciting new stream of our service, delivering Health Care Assistant support to our Out Of Hours service.
This is a unique opportunity for individuals experienced in providing care to become a part of the Urgent Primary Care Team carrying out a wide range of delegated duties including hands on delivery of nursing procedures, patient care, some administrative and co-ordination of services and schedules as required to meet the service needs.
Urgent Primary Care Service is operated by CBC Health Federation and provides out of hours and extra care services to patients in Gateshead. The service operates from a number of locations including the Queen Elizabeth Hospital, Gateshead.
Main duties of the job
The post holder will provide vital
support to the Primary Care team with integrated seamless services within
community settings working in partnership with local authorities, other health
care providers, GP practices and the acute Trust,
The post holder will work with UPC Clinical
Lead, and Service Managers, and the multidisciplinary team, they will also
liaise with multiple stakeholders in order to ensure that the day-to-day
co-ordination and delivery of service is in a timely and professional manner.
The post holder will play a key role in
supporting the team with a range of interventions and nursing tasks which
enable the patient to receive the optimum care health outcomes at the earliest
point of contact. There will be a need to understand and undertake
administration and co-ordination tasks within the GP and clinical team as and
when required. The post holder will work with minimal supervision,
demonstrating the ability to use initiative, utilise IT systems and ensure
effective and timely in a professional manner.
About us
CBC Health Federation is a not-for-profit provider of community and primary care in the North-East of England. Established in 2006 as a member organisation CBC Health Federation supports federated General Practice in Gateshead developing innovative solutions to support resilient General Practice.
If you would like to contact anyone regarding this role, please contact Julie Cox at julie.cox5@nhs.net
Job description
Job responsibilities
- Good standards of general education- minimum of 4 GCSE’s or equivalent including Maths and English Language.
- Educated to NVQ level 3 as a minimum in a health and social or equivalent knowledge/experience.
- ECDL qualification or equivalent knowledge/experience (or working towards).
- Knowledge of computer packages: Word, Excel, Access, Outlook, Powerpoint, Emis, and Microsoft Projects.
- Working knowledge of Data Protection and Calidcott Principles.
- Ability to prioritise own workload.
- Ability to work on his/her own initiative.
- Ability to work without supervision.
- Ability to communicate effectively, either verbally or electronically with a wide range of professionals, wider stakeholders and members of the public.
- Experience of working independently.
- Experience of working to tight deadlines.
- Experience of working in a Healthcare/Social Care Environment.
- Experience of providing clinical care in a community/primary care/care home setting.
- Have the ability to travel across multiple sites as required to meet the needs of the service.
- Evidence of accurate record keeping.
- Actively promotes healthy lifestyle.
- Daily requirements to sit at desk and use computer/VDU for multiple purposes.
- Frequent periods of concentration when collecting information, developing plans, writing reports and detailed scheduling in a climate with many competing priorities.
- Ability to switch tasks as a result of managing multiple demands on time and the potential for frequent interruptions.
- Ability to act independently, decisively, and effectively within the team.
- Have a flexible approach to work in a primary care service.
- Implements individual nursing care packages to patients in a variety of primary care and community settings under the general supervision of a registered nurse/senior clinician/GP.
- Establish and maintain communication with people on routine and operational matters which includes reporting to the service manager in charge at agreed times, using appropriate communication systems, identifying significant changes in patient condition.
- Maintain written records to an agreed standard and display a positive and considerate approach to patients and their families / carers. Liaison with senior staff regarding patients.
- Support the team to provide high standards of patient care.
- Provide clinical care following training and agreed protocols, e.g. simple dressings, personal care, Bp monitoring, prompting medications, ECG recording MECC principles and support qualified staff with clinical procedures as and when required.
- May be required to chaperone- after training.
- Develop own skills and knowledge and provide information to others to help their development. Keep up to date with the Company policies and procedures and attend statutory training, study days and staff meetings as required.
- Assist in maintaining own and others health, safety and security and be responsible for reporting and actively co-operating in the application of the Company’s health and safety policies and procedures.
- Assist in maintaining and developing services including the provision of statistical information in line with service requirements.
- Work collaboratively as a team member with colleagues, recognising and valuing each person’s contribution to the team.
- Ensure own actions promote quality and alert others to quality issues.
- Provide a high standard of Health and / or Social Care to patients depending on individual patient care as identified in the care plan.
- Ensure own actions support equality, diversity, and rights.
- Act in such a way that is consistent with employers’ procedures and respect each patient need for confidentiality and maintenance of his / her dignity and individuality.
- Assist in assessing people’s health and wellbeing and related needs as agreed with the team and communicate any changes to the caseload holder.
- Assist in planning, delivering, and evaluating programmes to meet people’s health and wellbeing and participate in any health promotion activities to enable the patient to retain / regain maximal functional independence.
- Perform routine tests and tasks related to investigations and reporting e.g. Undertake diagnostic tests, following training which may include: - Venepuncture, BP Monitoring, Pulse Oximetry, blood glucose monitoring.
- Apply technology for measurement, monitoring and treatment e.g. ECG’s, spirometry.
- Apply standard principles of infection control to all activities at all times.
- Support and assist the team to successfully deliver all activities relating to the day-to-day business.
- Responsible for the development and delivery of high-quality administration processes to aid the delivery of safe and effective clinical services in a primary care and community setting as required.
- Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
- Exercise excellent communication skills with a wide range of stakeholders.
- Daily use of Emis /Adastra, scheduling and clinical systems.
- Dealing with and collating data as and when required.
- Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
- Maintain a courteous helpful attitude and respect confidentiality.
- Ensure access to safe disposal of waste according to Trust/company Policy
- To undertake training and development.
- To maintain personal competency and appropriate development to meet the needs of the role.
- To carry out the duties and responsibilities of the post in accordance with CBC Health Federation policies.
- Required to comply with all relevant national and local statutory and mandatory requirements including Health & Safety and Infection Control.
- Must be flexible in their approach to work.
- Must demonstrate compassion to others.
- Support the UPC extra care team with a variety of HCA activities to deliver the highest quality care to patients.
Job description
Job responsibilities
- Good standards of general education- minimum of 4 GCSE’s or equivalent including Maths and English Language.
- Educated to NVQ level 3 as a minimum in a health and social or equivalent knowledge/experience.
- ECDL qualification or equivalent knowledge/experience (or working towards).
- Knowledge of computer packages: Word, Excel, Access, Outlook, Powerpoint, Emis, and Microsoft Projects.
- Working knowledge of Data Protection and Calidcott Principles.
- Ability to prioritise own workload.
- Ability to work on his/her own initiative.
- Ability to work without supervision.
- Ability to communicate effectively, either verbally or electronically with a wide range of professionals, wider stakeholders and members of the public.
- Experience of working independently.
- Experience of working to tight deadlines.
- Experience of working in a Healthcare/Social Care Environment.
- Experience of providing clinical care in a community/primary care/care home setting.
- Have the ability to travel across multiple sites as required to meet the needs of the service.
- Evidence of accurate record keeping.
- Actively promotes healthy lifestyle.
- Daily requirements to sit at desk and use computer/VDU for multiple purposes.
- Frequent periods of concentration when collecting information, developing plans, writing reports and detailed scheduling in a climate with many competing priorities.
- Ability to switch tasks as a result of managing multiple demands on time and the potential for frequent interruptions.
- Ability to act independently, decisively, and effectively within the team.
- Have a flexible approach to work in a primary care service.
- Implements individual nursing care packages to patients in a variety of primary care and community settings under the general supervision of a registered nurse/senior clinician/GP.
- Establish and maintain communication with people on routine and operational matters which includes reporting to the service manager in charge at agreed times, using appropriate communication systems, identifying significant changes in patient condition.
- Maintain written records to an agreed standard and display a positive and considerate approach to patients and their families / carers. Liaison with senior staff regarding patients.
- Support the team to provide high standards of patient care.
- Provide clinical care following training and agreed protocols, e.g. simple dressings, personal care, Bp monitoring, prompting medications, ECG recording MECC principles and support qualified staff with clinical procedures as and when required.
- May be required to chaperone- after training.
- Develop own skills and knowledge and provide information to others to help their development. Keep up to date with the Company policies and procedures and attend statutory training, study days and staff meetings as required.
- Assist in maintaining own and others health, safety and security and be responsible for reporting and actively co-operating in the application of the Company’s health and safety policies and procedures.
- Assist in maintaining and developing services including the provision of statistical information in line with service requirements.
- Work collaboratively as a team member with colleagues, recognising and valuing each person’s contribution to the team.
- Ensure own actions promote quality and alert others to quality issues.
- Provide a high standard of Health and / or Social Care to patients depending on individual patient care as identified in the care plan.
- Ensure own actions support equality, diversity, and rights.
- Act in such a way that is consistent with employers’ procedures and respect each patient need for confidentiality and maintenance of his / her dignity and individuality.
- Assist in assessing people’s health and wellbeing and related needs as agreed with the team and communicate any changes to the caseload holder.
- Assist in planning, delivering, and evaluating programmes to meet people’s health and wellbeing and participate in any health promotion activities to enable the patient to retain / regain maximal functional independence.
- Perform routine tests and tasks related to investigations and reporting e.g. Undertake diagnostic tests, following training which may include: - Venepuncture, BP Monitoring, Pulse Oximetry, blood glucose monitoring.
- Apply technology for measurement, monitoring and treatment e.g. ECG’s, spirometry.
- Apply standard principles of infection control to all activities at all times.
- Support and assist the team to successfully deliver all activities relating to the day-to-day business.
- Responsible for the development and delivery of high-quality administration processes to aid the delivery of safe and effective clinical services in a primary care and community setting as required.
- Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
- Exercise excellent communication skills with a wide range of stakeholders.
- Daily use of Emis /Adastra, scheduling and clinical systems.
- Dealing with and collating data as and when required.
- Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
- Maintain a courteous helpful attitude and respect confidentiality.
- Ensure access to safe disposal of waste according to Trust/company Policy
- To undertake training and development.
- To maintain personal competency and appropriate development to meet the needs of the role.
- To carry out the duties and responsibilities of the post in accordance with CBC Health Federation policies.
- Required to comply with all relevant national and local statutory and mandatory requirements including Health & Safety and Infection Control.
- Must be flexible in their approach to work.
- Must demonstrate compassion to others.
- Support the UPC extra care team with a variety of HCA activities to deliver the highest quality care to patients.
Person Specification
Qualifications
Essential
- Good standards of general education- minimum of 4 GCSEs or equivalent including English Language and maths.
- Educated to NVQ level 3 in health or social care or equivalent knowledge/experience .
- ECDL qualification or equivalent knowledge/experience (or working towards).
Desirable
- NVQ 4 in health or social care.
Experience
Essential
- Knowledge of computer packages: Word, Excel, Access, Outlook Emis. Emis Community and Powerpoint. Ability to communicate accurately verbally and in writing with a wide range of people and to prioritise workload. Experience of working with Community based healthcare services and providing hands on care in a community setting, promoting healthy lifestyles. Have a flexible approach to work in a primary care service. Ability to switch tasks as a result of managing multiple demands on time and the potential for interruptions. Frequent periods of concentration when collecting information, developing plans, writing reports and detailed scheduling in a climate with many competing priorities. Ability to work on his/her own initiative and must be able to meet the travel requirements of the role. Ability to work without supervision and to compose accurate records. Ability to communicate effectively and with a wide range of professionals and members of the public. Working knowledge of Data Protection and Calidcott Principles. Experience of team working and working to tight deadlines. Daily requirements to sit at desk and use computer/VDU for multiple purposes.
Desirable
- Experience in using Emis and knowledge of Healthcare IT System.
Person Specification
Qualifications
Essential
- Good standards of general education- minimum of 4 GCSEs or equivalent including English Language and maths.
- Educated to NVQ level 3 in health or social care or equivalent knowledge/experience .
- ECDL qualification or equivalent knowledge/experience (or working towards).
Desirable
- NVQ 4 in health or social care.
Experience
Essential
- Knowledge of computer packages: Word, Excel, Access, Outlook Emis. Emis Community and Powerpoint. Ability to communicate accurately verbally and in writing with a wide range of people and to prioritise workload. Experience of working with Community based healthcare services and providing hands on care in a community setting, promoting healthy lifestyles. Have a flexible approach to work in a primary care service. Ability to switch tasks as a result of managing multiple demands on time and the potential for interruptions. Frequent periods of concentration when collecting information, developing plans, writing reports and detailed scheduling in a climate with many competing priorities. Ability to work on his/her own initiative and must be able to meet the travel requirements of the role. Ability to work without supervision and to compose accurate records. Ability to communicate effectively and with a wide range of professionals and members of the public. Working knowledge of Data Protection and Calidcott Principles. Experience of team working and working to tight deadlines. Daily requirements to sit at desk and use computer/VDU for multiple purposes.
Desirable
- Experience in using Emis and knowledge of Healthcare IT System.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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