Flexible Workforce Hub Administrator

Job description

Job responsibilities

• Knowledge of computer packages: Microsoft Word, Excel, Access, Outlook, PowerPoint.
• Working knowledge of Data Protection and Caldicott Principles.
• Ability to prioritise workload.
• Ability to work on their own initiative.
• Ability to work without supervision.
• Ability to compose and correct correspondence.
• Ability to communicate effectively, either verbally or electronically with a wide range of professionals and wider stakeholders.
• Ability to work independently and with professional discretion.
• Experience of working in a healthcare environment.
• Daily requirements to sit at desk and use computer/VDU for multiple purposes.
• Excellent organisational skills.
• Strong interpersonal skills and the ability to build relationships with stakeholders, including all staff, board members, internal and external partners.
• Support the implementation of CBC’s Flexible Workforce Hub through timely and relevant information analysis and administrative support.
• Support the coordination of training and education for Hub staff.
• Support the successful on-boarding of Hub staff through the administration of recruitment processes.
• Liaise with Gateshead Primary Care Practices to assess effectiveness of Hub.
• Book appropriate training venues and equipment, prepare event materials and handouts as required.
• To prepare, produce, review, and circulate all documents required for meetings and events in a timely fashion and to a high standard. Minute meetings where required. Drawing up action points, circulating and following up outcomes.
• Managing and appropriately distributing mail via an NHS email account.
• Answering queries and questions in a timely fashion, signposting as required.
• Being polite, courteous, and professional in customer and stakeholder communications.
• Be accountable for the designated portfolio of work.
• Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.
• Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced text/word. processing or equivalent proven typing skills to a high standard.
• Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience (or working towards).
• Experience/knowledge of Primary Care and Primary Care Networks.
• Previous experience in an administrative role.
• Experience of using EMIS.
• Experience of delivering training to staff.
• Experience of working as part of a multi-disciplinary team.
• Clear communicator

Person Specification

Qualifications

Essential

• Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.

Desirable

• Keyboarding/typing qualification equivalent to RSA 3/OCR. Advanced text/word processing or equivalent with proven typing skills to a high standard.
• Educated to NVQ Level 3 in Business Administration, or equivalent knowledge/experience (or working towards).

Experience

Essential

• Experience of working as part of a multi-disciplinary team and a clear communicator.
• Knowledge of computer packages: Microsoft Word, Excel, Access, Outlook, PowerPoint.
• Ability to work on their own initiative without supervision.
• Ability to compose and correct correspondence and to communicate effectively, either verbally or electronically with a wide range of professionals and wider stakeholders.
• Ability to work independently and with professional discretion with
• excellent organisational skills.
• Daily requirements to sit at desk and use computer/VDU for multiple purposes.

Desirable

• Experience of providing administrative support, including experience of supporting the co-ordination training events.
• Experience of using EMIS and of working in a healthcare environment.
• Working knowledge of Data Protection and Caldicott Principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CBC Health

Address

Building 7 Queens Park

Queensway, Team Valley

Gateshead

NE11 0QD

Employer's website

http://www.cbchealth.co.uk/ (Opens in a new tab)