Job summary
Urgent Primary Care Service are looking for a committed individual to join their administrative team. Urgent Primary Care Service is operated by CBC Health Federation and provides out of hours and extra care services to patients in Gateshead. Supporting GPs and the rest of the admin team you will provide administrative support and workflow coordination to the Urgent Primary Care Service.
The service operates from a number of locations including the Queen Elizabeth Hospital, Gateshead.
This post is a permanent post, 22.5-37.5 hours a week and the successful candidate will be expected to cover shifts 24/7 across 7 days a week.
If you wish to discuss any further details, please contact Debbie Thompson or Mary-kate Mcintyre on 01914455862
Main duties of the job
As an
administrator for the UPC, you will
provide an effective and
efficient administrative service
across the organisation, ensuring that a high quality of customer
care is delivered.
As part of a team, you will be
booking patients, sending referrals, adding patients to the waiting list,
taking calls and contacting GP practices and patients, typing and other
administrative duties to support the team. The post holder will utilise
relevant IT systems, maintaining a high standard of data quality at all times.
The successful individual will
provide a receptionist role during the out of hours period. The post holder should have good all round administrative
skills and excellent communications skills.
About us
CBC Health Federation is a not-for-profit provider of community and primary care in the North-East of England. Established in 2006 as a member organisation CBC Health supports federated General Practice in Gateshead developing innovative solutions to support resilient General Practice.
Job description
Job responsibilities
JOB PURPOSE/SUMMARY
The post holder will provide administrative support and workflow coordination of the Urgent Primary Care Service operated by CBC Health Federation. Main duties will include all administrative work associated with the role and providing a receptionist role during the out of hour’s period.
Coordinating the smooth running of the Urgent Primary Care Service using a range of processes across the services. The service operates from several locations including the Queen Elizabeth Hospital, Gateshead, the post holder will work autonomously and flexibly.
Job description
Job responsibilities
JOB PURPOSE/SUMMARY
The post holder will provide administrative support and workflow coordination of the Urgent Primary Care Service operated by CBC Health Federation. Main duties will include all administrative work associated with the role and providing a receptionist role during the out of hour’s period.
Coordinating the smooth running of the Urgent Primary Care Service using a range of processes across the services. The service operates from several locations including the Queen Elizabeth Hospital, Gateshead, the post holder will work autonomously and flexibly.
Person Specification
Qualifications
Essential
- GCSE's including English and Maths.
Desirable
- Evidence of continuing development. ECDL or equivalent experience / qualification.
Experience
Essential
- Experience of working in a busy office environment.
- Able to interact face to face with patients.
- Basic communication, interpersonal and organisational skills.
- IT skills using Microsoft Office.
- You must have a understanding of Information Governance, Data Protection and Confidentiality.
- Able to work with limited supervision and be self-motivated with the ability to work under pressure.
- A well organised team player who is able to manage own work. effectively.
- Able to work to deadlines with attention to detail and ability to follow processes.
- Good telephone manner, with the ability to liaise with patients and clinical staff.
Desirable
- Experience of working in a primary care/general practice setting.
- Knowledge of Rotamaster.
- Experience of using EMIS Web and/or Adastra.
- Willingness to learn and undertake new tasks as the organisation develops.
Person Specification
Qualifications
Essential
- GCSE's including English and Maths.
Desirable
- Evidence of continuing development. ECDL or equivalent experience / qualification.
Experience
Essential
- Experience of working in a busy office environment.
- Able to interact face to face with patients.
- Basic communication, interpersonal and organisational skills.
- IT skills using Microsoft Office.
- You must have a understanding of Information Governance, Data Protection and Confidentiality.
- Able to work with limited supervision and be self-motivated with the ability to work under pressure.
- A well organised team player who is able to manage own work. effectively.
- Able to work to deadlines with attention to detail and ability to follow processes.
- Good telephone manner, with the ability to liaise with patients and clinical staff.
Desirable
- Experience of working in a primary care/general practice setting.
- Knowledge of Rotamaster.
- Experience of using EMIS Web and/or Adastra.
- Willingness to learn and undertake new tasks as the organisation develops.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
