GP Receptionist / Care Navigator LS28

Job description

Job responsibilities

• Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.

• Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.

• Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.

• Processing e-consults via system one and triaging the patient accordingly using signposting where necessary.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised

• Informing patients of test results and following up with instructions from clinicians.

• Keeping the reception area and notice boards clean, tidy and up to date.

• Taking payments for private documents from patients and providing receipts

• Support all clinical staff with general tasks as required.

• Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required.
• Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.
• To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
• Attend and positively contribute to team meetings.
• Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.
• Be familiar with and adhere to the practice safeguarding policies, procedures and guidance for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols and guidance.
• All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.
• Treat all patients fairly and with respect.
• Provide cover across all sites as required.

This is not an exhaustive list, and it is expected that this role will develop as the business grows.

Person Specification

Experience

Essential

• Excellent Customer Service experience
• Computer literate in Word and Outlook
• Good Listening skills and attention to detail and accuracy
• Professional verbal and written communication skills are essential
• Excellent command of spoken and written English
• Able to demonstrate flexibility and adaptability in a changing environment
• Able to work constructively with internal and external parties to resolve issues
• Ability to work under pressure while maintaining a positive professional attitude
• Ability to work as part of the team
• Able to multi-task

Desirable

• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

Employer's website

http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)