Clinicare Health Support Services Ltd

GP Receptionist / Care Navigator

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join our front desk, Care Navigator team at Manor Park Surgery, Bramley and Robin Lane Health and Wellbeing Centre, Pudsey.

Our Receptionists/Care Navigators, provide a high quality, person-centred, holistic care to patients and their carers at the practice. This is a varied, public facing role.

Please see the supporting documents section on this jobs page for more detailed information.

Main duties of the job

Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.

Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.

Carrying out administrative duties which include: new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, tasks, new registrations, updating patient details, inputting blood pressure readings, filing INR reports and scanning.

Non-chronic disease recalls and waiting lists, when asked to do so by Site coordinator/management team.

Please see the supporting documents section on this jobs page for more deatilled information. 

About us

 We are a forward-thinking organisation, operating in a fast-paced environment.

You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

We work collaboratively with our GP practices to offer better services and improve access for our patients.

Please see the supporting documents section on this jobs page for more detailed information.

Details

Date posted

27 January 2022

Pay scheme

Other

Salary

£8.91 to £9.22 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0146-22-5006

Job locations

Manor House

Robin Lane

Pudsey, Leeds

LS28 7BR


Robin Lane

Pudsey

West Yorkshire

LS28 7DE


Bellmount Close

Leeds

LS13 2UP


Job description

Job responsibilities

JOB PURPOSE

  • Provide a high quality, person-centred, holistic care to patients presenting face-to-face in the practice.
  • Assess the patients problem/s and ensure appropriate action is taken.
  • Perform care navigation or meet and greet services.
  • Promote and facilitate appropriate use of practice and NHS services.
  • Resolve complaints at the point of need.
  • Assist clinical and support staff with the smooth running of the reception area and ensure all assigned administrative tasks are completed.
  • To undertake any additional duties as requested by the Care Navigator Team leader or management team.

The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

Please see the supporting documents section on this jobs page for more details on the role and responsibilities.

Job description

Job responsibilities

JOB PURPOSE

  • Provide a high quality, person-centred, holistic care to patients presenting face-to-face in the practice.
  • Assess the patients problem/s and ensure appropriate action is taken.
  • Perform care navigation or meet and greet services.
  • Promote and facilitate appropriate use of practice and NHS services.
  • Resolve complaints at the point of need.
  • Assist clinical and support staff with the smooth running of the reception area and ensure all assigned administrative tasks are completed.
  • To undertake any additional duties as requested by the Care Navigator Team leader or management team.

The post-holder is expected to comply with the employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

Please see the supporting documents section on this jobs page for more details on the role and responsibilities.

Person Specification

Experience

Essential

  • Please see uploaded full job description document

Desirable

  • Please see uploaded full job description document
Person Specification

Experience

Essential

  • Please see uploaded full job description document

Desirable

  • Please see uploaded full job description document

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Manor House

Robin Lane

Pudsey, Leeds

LS28 7BR


Employer's website

http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

Employer details

Employer name

Clinicare Health Support Services Ltd

Address

Manor House

Robin Lane

Pudsey, Leeds

LS28 7BR


Employer's website

http://www.robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Samuel Wood

clinicarehr@clinicareservices.net

01134686999

Details

Date posted

27 January 2022

Pay scheme

Other

Salary

£8.91 to £9.22 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

E0146-22-5006

Job locations

Manor House

Robin Lane

Pudsey, Leeds

LS28 7BR


Robin Lane

Pudsey

West Yorkshire

LS28 7DE


Bellmount Close

Leeds

LS13 2UP


Supporting documents

Privacy notice

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