Chief Operating Officer

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Strategic

To understand and promote the strategic direction for SPCL, this will include:

• Keeping up to date with national guidance and directives and interpret its impact on the local projects and work-streams.
• Ensuring that relevant projects and workgroups are established to deliver strategic objectives. This will involve planning a broad range of complex activities which involve uncertainty.
• Deputise for the CEO at strategic meetings where appropriate.

Management oversight

To be responsible for overseeing the daily operations of the company and the work of the Senior Management Team (SMT) and holding them to account for but not limited to -

• Management of the central hub and satellite hubs, setting comprehensive goals for performance and growth
• Planning, monitoring and controlling projects or work-stream lifecycles to deliver high quality safe services.
• Making decisions on a range of complex issues where there may be more than one course of action.
• Advising other staff on the optimum solution to resolve more complex issues.

• Co-ordinating the requests for change required to ensure service delivery
• Co-ordinating all personnel involved within the service to understand their roles and carry them out effectively, taking corrective action where appropriate.
• Production of high-quality reports required for the successful management and evaluation of each work-stream to appropriate timescales.
• Ensuring that all areas of work are carried out in an economic and efficient way thereby contributing to the control of limited resources
• Performance management of all work-streams

Communication

• Providing and receiving complex information relating to service activity e.g. changes to agreed timescales and local impacts of these.
• Delivering routine/complex presentations to large and small groups, including knowledge in relation to citywide and LDS / STP operational/strategic initiatives.
• Ensuring that effective communications are maintained within SPCL teams, identifying and escalating relevant corporate issues. Supporting the appropriate staff in delivering high quality reports/plans
• Communicating with external bodies being aware of sensitivities and political considerations.
• Representing SPCL by actively participating in National and local meetings, teams and groups.
• Challenging project staff (at all levels) to deliver their committed actions, undertaking negotiations where required

Business Analysis/ Service Improvement/ Change Management

• Overseeing the management and analysis of data requests
• Identifying opportunities for the introduction of new technology to transform working practices, using knowledge to inform the scope and direction of the pilot.
• Over seeing diagnostic work, as required e.g. to identify requirements of a solution or changes required to support that solution.
• Leading on specifying system requirements appropriate for procurement or development, involving key stakeholders; and ensuring that comprehensive mapping of services is undertaken to understand ‘business needs as is’ and ‘any evolutionary requirements.
• Overseeing suitable techniques to bring about and support service/organisational change, ensuring that the case for change is robust and that the suggested way forward is owned.
• Researching ‘new’ models of care and ‘Best Practice’ sites, promoting and supporting clinical teams and support services around whole system thinking and service improvement change.
• Managing of budget(s), ensuring that they are accurately costed, monitored and spent, advising the Directors of status and any issues. Statistical reports would be required to highlight deviations, showing current and projected over/under spends.

Human Resources

• Managing the HR specialist service liaise with the SMT and inputting to strategic staffing decisions.
• Assuring implementation training / appraisal and supervision program in SPCL.

Continuing Professional Development

· Developing a personal development plan as part of the Individual Performance Review process.

· Keeping skills up to date and relevant to carry out duties.

· Ensuring continuation of personal development including leadership skills, through appropriate formal and informal training as and when necessary.

· Keeping up to date with legislation in relation to data protection, Caldicott principles, and confidentiality, Human Rights Act, Freedom of Information Act etc. and the latest policies.

· Being aware of, and acting in accordance with, SPCL policies and procedures.

Person Specification

Qualifications

Essential

• Degree level education in appropriate discipline, or equivalent

Desirable

• Training or qualifications in management, HR, project management, contracting, bidding / tendering, administration, finance, IT or other related areas
• Experience of using PM methodologies

Experience

Essential

• Experience managing multiple small and moderate-sized teams simultaneously.
• Proven operational leadership experience.
• Understanding of business functions such as HR, Finance, Marketing
• Experience of managing staff

Desirable

• Experience of bidding for and/or managing NHS or other contracts.
• Experience of analysing, interpreting and presenting high complex data
• Working knowledge of NHS IT / Business infrastructure

Personal Attributes

Essential

• Excellent communicator, strong influencing skills, excellent negotiator, and ability to communicate a compelling and inspired vision.
• Strong presentation skills.
• Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief upwards.
• Strong, sensitive team leadership skills.
• High level of work organisation, self-motivation, performance excellence and improvement, and flexibility in approach and attitude.
• Decision maker with demonstrable strategic vision.
• A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
• Ability to work under extreme pressure to tight deadlines.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.

Skills

Essential

• Excellent planning and task management against challenging and sometime externally imposed deadlines
• Ability to understand and interpret regulatory requirements and to produce appropriate actions to ensure compliance
• Strong collaboration skills to recognise and realise opportunities for reuse of policies, procedures etc from other sources
• Strong written and verbal communication skills with the ability to operate at Senior Management level up to and including the Board of Directors
• Ability to provide direction for, and co-ordination of activities within business teams to deliver planned actions to achieve the required levels of compliance
• Comfortable dealing with ambiguity, comfortable handling risk and uncertainty
• Ability to represent SPCL at senior level

Desirable

• Strategic and business planning experience
• Understanding of the requirements of health and safety law in an office environment, employment law and equality law

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southampton Primary Care Limited

Address

Sovereign Place, Upper Northam Road

Hedge End

Southampton

Hampshire

SO30 4BZ

Employer's website

https://southamptonprimarycare.org.uk/ (Opens in a new tab)