Job summary
£17,500 pa rising to £18,000 pa after successful completion of 3 month probation period.
35.7 hours a week, office hours 8-6pm Monday to Friday.
Shifts 8-4, 9-5 or 10 -6 ( You will be required to be available for all 3 possible shifts )
Free parking outside the offices
14% pension contribution
NHS discounts
Main duties of the job
Contact patients via telephone to
offer choice and book their appointment within three working days of
receipt of referral from practices.
Access patient referral information
through SystmOne and eRS (Electronic Referral System) via personalised
Smartcard access.
Ensure that 75% of patients are
successfully contacted by telephone to offer appointments.
Ensure that the patients GP is
informed if there are any problems with booking a patients appointment or
changes need to be made to the referral.
Check referral forms / pro formas
for accuracy, completion and threshold guidance in accordance with the
Knowledge Management Service and seek clinical opinion when appropriate.
Ensure that any data created,
edited, used or recorded within the company databases (SystmOne and eRS)
is accurate and recorded within company timescales to maintain the highest
standards of data quality.
About us
South Norfolk Healthcare is a Community Interest Company and represents GP Practices within Norfolk, delivering a range of Referral Information Services to NHS commissioners.
We are looking for a new Referral Booking Advisor to join our dynamic team and help deliver continued excellence in the referral booking process. To help maintain and to contribute
towards a productive and rewarding team environment.
Job description
Job responsibilities
To take personal responsibility for
providing the highest standard of service to the companys public (i.e.
patients choosing and booking their care) and company colleagues (i.e. all
internal customers).
To maintain at all times the
highest standards of confidentiality of patients data.
To ensure accuracy of user
information on all systems and/or records that supports the provision of
care.
Job description
Job responsibilities
To take personal responsibility for
providing the highest standard of service to the companys public (i.e.
patients choosing and booking their care) and company colleagues (i.e. all
internal customers).
To maintain at all times the
highest standards of confidentiality of patients data.
To ensure accuracy of user
information on all systems and/or records that supports the provision of
care.
Person Specification
Qualifications
Essential
- - GCSE Grade C or equivalent in English and Maths.
- - Knowledge of Microsoft Office, in particular Outlook and Word.
- - Competence using a PC including dual screen monitors
Experience
Essential
- - Excellent communication skills both verbal and written.
- - Excellent reading, literacy and typing skills
- - Excellent ability to read and maintain detailed information
- - Excellent organisational and timekeeping skills.
- - Working directly with the general public.
- - Accuracy and attention to detail.
- - Confidence in talking and communicating via telephone
- - Ability to work flexibly as required.
- Multitasking and flexibility to move between tasks.
- Willingness and ability to learn and use new software applications.
Desirable
- - Proven NHS, social or healthcare experience
- - Previous office based experience
- - Previous telephone customer service experience
Other Essential Criteria
Essential
- - Clear, concise and reassuring telephone manner
- - Customer service / patient care focus
- - Ability to empathise with patients
- - Ability to follow instruction
Desirable
- - Ability to work under pressure and make decisions using initiative
Person Specification
Qualifications
Essential
- - GCSE Grade C or equivalent in English and Maths.
- - Knowledge of Microsoft Office, in particular Outlook and Word.
- - Competence using a PC including dual screen monitors
Experience
Essential
- - Excellent communication skills both verbal and written.
- - Excellent reading, literacy and typing skills
- - Excellent ability to read and maintain detailed information
- - Excellent organisational and timekeeping skills.
- - Working directly with the general public.
- - Accuracy and attention to detail.
- - Confidence in talking and communicating via telephone
- - Ability to work flexibly as required.
- Multitasking and flexibility to move between tasks.
- Willingness and ability to learn and use new software applications.
Desirable
- - Proven NHS, social or healthcare experience
- - Previous office based experience
- - Previous telephone customer service experience
Other Essential Criteria
Essential
- - Clear, concise and reassuring telephone manner
- - Customer service / patient care focus
- - Ability to empathise with patients
- - Ability to follow instruction
Desirable
- - Ability to work under pressure and make decisions using initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
