Head of Service Development

Job description

Job responsibilities

Service Development

• To ensure that any new systems or processes are designed to improve access to services for patients, relatives and carers

• To ensure that service redesign fits in and complements other service improvement initiatives

• To evaluate and interpret NHS England initiatives and identify opportunities for developments

• To provide expert advice on service redesign and to facilitate service redesign where there maybe resistance to change by demonstrating tangible benefits

• To host and engage in stakeholder meetings as necessary using a variety of formats to suit the audience

• To draft board level and stakeholder reports as necessary

• To develop business case/action plans/commissioning intentions with the CCG clinical and managerial programme leads in collaboration with other team members.

• To use analytical skills to interpret redesign information / data and present in a format that is appropriate to the audience

Identifying opportunities

• Scanning the procurement portals for opportunities for SNH

• Liaise and collaborate with other GPPOs and providers across Norfolk and Waveney

• Liaise and build sound relationships with the CCG and other commissioning sectors, such as County and District Councils, to ensure SNH is well placed to take up opportunities as they arise.

• Work closely with the PCN team to identify and develop opportunities with the practices we serve using local knowledge and expertise.

• Work closely with the RMS team and data analysts to spot trends in referrals and consider new pathways of care.

Strategic Tendering, competition and procurement

• Support the development of tendering strategies for SNH, through market analysis and a recognised strategic sourcing process

• Deliver the strategic tendering service

• Influence and engage with stakeholders and suppliers to maximise value.

• Manage the procurement activity across the organisation

• Engage in the identification and development opportunities for strategic partnerships that support SNH and the wider ICS

• Ensure that contract compliance is maximised, re-engineering systems and processes where necessary

Manage the companys competing for tenders

• Project Plan for the production of timely bids

• Ensure that all requirements are taken into consideration in the costing of the bid

• Secure external challenge/perspective to the penultimate draft of the bid in time for finalisation

• Ensure it gets in on time

Managing the companys contracts

• Be the companys subject-matter expert on the contract from the supplier

• Ensure that colleagues contribute to the parts of the contract that relate to them both directly and indirectly.

• Ensure key performance indicators are in place and reporting mechanisms are transparent and effective.

Performance managing the companys subcontracts

• Where applicable, lead on the drafting of subcontracts to member practices

• Ensure that these are signed well within the ramp up period so that there is no impediment to the service going live on time

• Ensure key performance indicators are in place and reporting mechanisms are transparent and effective.

• Take the lead in using performance management to continually improve the services, by running productive meetings. This will include - providing the agenda, papers and subsequent minutes in good time, and take actions arising from the minutes.

Person Specification

Qualifications

Essential

• Essential;
• Educated to degree level in relevant subject or equivalent level of experience working at a similar level.
• Proven experience of delivering service change.
• Experience and knowledge of NHS and social care commissioning.
• Experience and understanding of project management methodologies; track record of robust implementation of projects.
• Ability to successfully operate in a multi- disciplinary/ multi-agency partnership environment.

Desirable

• Demonstrated expertise of management in a healthcare environ.
• Evidence of continued professional development.
• Awareness of different commissioning methodologies and how to apply them most effectively.

Experience

Essential

• Analytical Skills;
• Ability to source comparative data from local and national sources and undertake the necessary analysis for management action to be taken, both within SNH and their partner agencies.
• Ability to analyse issues where material is drawn from multiple and complex sources and draw/communicate robust conclusions.
• Capability to act upon incomplete information, using experience to make inferences and decision making and to ensure commitment of colleagues to conclusions reached.
• Research and Planning Skills;
• Advanced planning skills in an NHS environment, with awareness of the implications of courses of actions on the wider health and social care economy.
• Working knowing of the financial and activity aspects of proposed course of action.
• Ability to develop and align strategy and planning to overall vision. Demonstrated capability to plan over short, medium and long-term timeframes within an overall vision and adjust plans and resource requirements accordingly.
• Ability to provide information to relevant stakeholders in ways designed to ensure success.

Desirable

• Ability to analyse complex numerical and written data, assess options and draw appropriate conclusions. Ability to communicate and secure commitment to conclusions reached although this may be contentious at times.
• Ability to undertake demand and capacity planning with supporting financial analysis; ability to work effectively with colleagues in finance and business intelligence to achieve this.
• Experience of project and programme management techniques and tools such as Prince2 or Managing Successful Projects.
• Ability to locate and apply relevant benchmarking/comparative data to local situations and propose practical applications of these to local context.

Communication Skills

Essential

• The post holder will be required to have access to their own transport to enable them to travel to different sites, as and when the company activities require.
• Ability to build trusted and meaningful stakeholder relationships and support networks.
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders.
• Ability to represent SNH in a professional manner

Desirable

• Experience of delivering presentations to senior stakeholders to ensure commitment to proposed course of action.
• The job holder will carry out any other duties as may reasonably be required by the company.
• The job description and person specification may be reviewed in accordance with the changing needs of the company.
• Working within the company you may gain knowledge of confidential matters which may include personal information about staff. Treat company and personal information strictly confidentially Failure to observe this confidentiality could lead to disciplinary action being taken against you.
• Any changes to this role specification will be made in consultation with the post holder.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Norfolk Healthcare CIC

Address

West Site C, Norwich Research Park

Colney Lane

Norwich

Norfolk

NR4 7UT

Employer's website

https://www.snhcic.org.uk/ (Opens in a new tab)