PCN Care Coordinator

Job description

Job responsibilities

A PCN care co-ordinator may be required to deal with patients and, if appropriate, their carer, before or after the patients consultation with a clinician or other healthcare professional.

Working closely with the patient and their clinician or other healthcare professional, the care coordinator co-ordinates patients healthcare and directs them to the appropriate service to ensure that they get the most suitable care from whatever health or social care provider is appropriate.

The role requires you to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, podiatrists, occupational therapists and pharmacy technicians.

They may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification.

Person Specification

Qualifications

Essential

• A-level / NVQ 3 or equivalent experience in admin / business / marketing / customer service environment

Experience

Essential

• Excellent working knowledge of Microsoft Office software
• Experience of working in a healthcare setting
• Experience of office procedures working at a high level as part of an administration team / within an administration role
• Experience of dealing with sensitive/confidential information
• Proven administrative experience
• Understanding of Confidentiality and Data Protection Act
• Working knowledge of the management of databases
• Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
• Ability to prioritise and organise workload to meet deadlines
• Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times
• Ability to problem solve and support others in resolving problems
• Ability to work in partnership with other agencies
• Ability to manage conflicting issues assertively and sensitively
• SystemOne experience
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service
• Ability to communicate with a high level of effectiveness both verbally and in writing
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
• Driver with use of vehicle

Desirable

• Understanding of Clinical Governance
• Experience of working within Multidisciplinary teams
• Knowledge of local guidelines
• Knowledge and understanding of relevant health and social care legislation and initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Norfolk Healthcare CIC

Address

West Site C, Norwich Research Park

Colney Lane

Norwich

Norfolk

NR4 7UT

Employer's website

https://www.snhcic.org.uk/ (Opens in a new tab)